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@chris420stone, I'm going to DM you to see if I can't find out why the RMA this is taking so long and speed this up for you. @karec, the LG batteries should be fine. Note that they are 3000mah and 20 A, versus the ones we provide with the unit are 3500mah and 10A. The board regulates the amps...

Great suggestions guys! I'll kick this idea around with the team. When we designed the IQ we were really hoping that the pearl addressed the "bowl is too big" issue, because we've heard this before. Obviously, we need a better solution to make a smaller bowl available. Hypothetical question-...

Thanks! I've been here since the beginning and think this community is amazing! So much passion for vaporization and the benefit it brings. I'll be the first to admit that I love getting insights and ideas from you guys...even if it isn't always easy to swallow. I think we're all here for the...

@dochost , this isn't normal and is covered by the warranty. I'll PM you to get this resolved and to find out who you talked to. Sorry you are experiencing this, but glad it was brought to my attention @Donla94 - that's a really good idea! I can make that happen.

@MicroMan and @Damper Our CS team as of today was caught up to all ticket inquires. They are currently answering tickets literally as they come in. If you feel like you have been missed please forward me your names and ticket numbers via DM.

I believe that piece of information was floating around on reddit. I regret to inform you that the person who said that has no idea what they are talking about. The IQ has the same amount of heat shielding and insulation now as it did when the IQ first released. Honestly most of the hub bub over...

We've considered some redesign for the flat mouthpiece to increase the airflow. The power bank USB analogy is good i'll pass that along to our Pdev team. Yup! Ol' Randy got us good on Saturday! Jealous we didn't think of that gag ourselves. Hey! What 3rd party retailer did you purchase the...

Killswitch Engage was the best! I'm going to be seeing them in a few weeks! If we use the brush idea I'll hook you up with more than just a stash jar my friend :brow: Great review and write up! I hope the honeymoon never ends! Yea man I really don't know what it going on with your vape and...

Aluminum foil is not a great idea. There are a lot of chemicals and coatings that they apply to aluminum foil so that it doesn't rust or other stuff. Some also comes with a BPA coating which has been scrutinized a lot for it's health risks and safety. I wouldn't be able to recommend foil as a...

I believe these are the same oil pods that we sell for the Original Davinci. In which case they will not work well for the IQ. Like the posting says you would have to remove the pearl to use this can. That is because the can is too big for the oven. The Oil cans are also too thin for the IQ bowl...

When accessories fall out of stock they are removed from the website. The spacers will be back in stock by the end of the week. A glove or cover for the IQ is still an accessory in progress and I do not have a release date for that yet. When the IQ first powers on it begins heating which puts...

Dear DaVinci Customers who experienced a lapse in customer service, We acknowledge our breakdown in not delivering the experience of choice in our communications and wish to make things right. . In addition to inadequate customer service staffing, we discovered our phone service provider had a...

Actually the Davinci Keychain tool that comes with the IQ is designed to be used as a bowl packer. Then the pick tool that is also inserted in that keychain can be used to unload. That is a great write up and an awesome picture. I love all the extra batteries you have ready for when you run...

That is not a permanent fix but it is something you can try if you feel comfortable doing it. You also run the rix of breaking the piece completely. If you are going to be traveling into the states soon and that is easier for you I would recommend sending it in for repair/replacement.

Are there any features you would like to see us add that would make the app more useful to you? We'll do everything we can to make sure you have a great working vape in your hands ASAP! A lot of our distributors handle warranties for our products that are purchased through them. PuffitUp...

Hey there! That sounds very strange. There will be some battery drain over time and by time I mean several days or weeks. You battery should not drain to 0% overnight. Please contact me via DM or contact our CS team so we can issue you an RMA and get this resolved. Glad we could help with that!

The Black carry case has a smell resistant zipper that helps block any odors or smells. I would have to agree. I personally haven't had great success with 18650 batteries on amazon. The good batteries are usually overpriced and the cheap ones are usually counterfeit or dangerous. IMRbatteries...

The correct answer for what? lol

It sometimes takes 24hrs for the tracking to update in the system. If you check now it should show Was it randomly shutting off or was it reaching the end of the Smart Path session at the 10min mark. Have you noticed any physical differences in the batteries? Is the fit on the SONY batteries...

I don't have an ETA on spare posts just yet. I believe we are expecting some before the end of the month. Will report back later. Hey there! Have you removed the battery and replaced it after doing the reset? Are you still having this problem? Send me a DM and I can take care of you! Hey...