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I don't think they would be sending you the post. The pearl kits do not have posts on them. So unless they ripped one out of a new unit I don't think it will have the post. Holy cow man that's a lot of vapes!

How many vapes do you have that you have to show your wife reviews to justify the purchase lol I'm sorry to hear about that. Has the 3rd party retailer already sent you the missing pearl? If not please send me a DM and I can take care of that for you! With warranty claims we first attempt to...

Got your DM. See my reply and how we can get this fixed for you! Glad you are enjoying it! ^This guy gets it Glad you are enjoying the vape and your accessory parts. Any other accessories for the IQ that you would like to see? You're going to love it! Make sure to post about your first...

1) Yes it is still the case the aromatherapy herbs and possibly some essential oils will be back on the site soon. 2) We recommend having the spacer between the load and the pearl for 2 reasons. First because the honeycomb airflow in the spacer would not perfectly line up with the vents of the...

Hey Everyone! We will be doing some live interviews on our Facebook page this afternoon between 2-4pm PST at the Champs Trade show. We will have several of industry influences such as reviewers of the IQ, mods here on FC, the makers of Santa Cruz Shredders and our Nectar Collectors will all be...

Nice DIY koozy for your IQ. Also great pics overall. Send me a DM let's see what is going on and if we need to get a warranty claim started for you. Bags just got in. Getting photos taken of them so they can get up on the website. Should be in a few days max.

Not normal. Sounds like the spring in your battery terminal has lost or had the wrong tension. Send me a Dm and lets an warranty claim started for you. Our RMA process is different for international customers like yourself. Please either send me a DM or send in a support ticket to CS and we...

Definitely try and do a factory reset when you get a chance. If that doesn't help let me know.

Nice play on words:rofl: You might be seeing less vapor because your herbs are not making solid contact with the walls of the bowl. When packing a less than full bowl you will want to make sure to pack down the herb you have so that it sits tight in the bowl and is making good contact with the...

From what I have read in my own research the magic eraser is made of a melamine material that acts as an abrasive to scrub your ceramic bowl. There are no chemicals involved. The foam wears away, rather like a pencil eraser, leaving behind a slight residue which can be rinsed off. Davinci...

The plate that holds the pearl is just polished stainless steel. Looks like the polish in that area has scuffed and lost it's shine. Doing everything we can to improve. As I have mentioned before we have upped our staff strength in our CS department. The fruits of that are now starting to...

They are a great source! Also BatteryBro.com is another great site with quality batteries. This guy gets it :clap: Sweet! First vacation with the IQ!!!!! Where abouts in LA did you visit? Did you see any smoke shops that carry the IQ that you can shout out! Awesome vids as always! 10a...

Yes the buzzing, clicking, or hissing sound that many have reported is normal on the IQ. This sound is the circuit board controlling the power between the battery and the oven. You will hear it as any point that your vaporizer is heating up or working to maintain the heat. * Do a burn off...

The outside shell sees temperatures between 95-110 degrees. Your Vape dose look like it is running hotter than that. We had done a lot of testing with thermometers like the one you are using we found that these types of thermometers are accurate within 10-15 degrees so that might be the reason...

Very good point. In a lot of cases the "crack" people thought they had was indeed just the seam more pronounced after staining. There have actually been very few physically cracked IQ bowls that have come through. You will totally fine to send it back that way. We recommend to clean it to 1)...

Thanks for the love man! If you like all of those accessories you'll love our newest one! Santa Cruz Shredders in matching colors to your IQ. http://www.davincivaporizer.com/4-piece-grinder/ Yes the Vape Life Store is an authorized dealer of Davinci Goods. They just have never reached out to...

Slim case is coming don't worry. I also like your ideas on the flat mouthpiece. Hey man! Saw your post and got your PM. Check your messages please we will make this right. Nice DIY fix. Doing our best to get a sleeve solution for you guys. You can absolutely run the IQ oven for back to...

Yes you are correct the main purpose is to cool your vapor. Is it necessary? Not even in the slightest the IQ itself dose a great job of cooling the vapor before you inhale it. Of course there are some that enjoy water filtration. Me personally I love bubbles lol. The Nectar Collector is just...

Hey there, Didn't realize I needed to reply. Yes it dose sound as if your battery was defective have you sent a support ticket to our CS department regarding that yet? If so please PM your ticket number and I can escalate that for you. As you draw air into the vaporizer the temp of the oven...

Additional Taxes and Duties are determined by the local customs departments. That is just the government taking their piece of the pie. When we ship out your package we pay for shipment and declare the package value on the forms. It is out of our control if the customs department add...