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Hey! Yes we try and calculate and include the tax fees in your shipment when you place your order. In some cases we are unable to estimate costs and then they will need to be paid when the package is recieved. The 5 clicks does need to happen rather quickly. We have heard the feedback...

From what it looks like and from what you discribed in your post. You might have bent the metal platte slightly with the metal pic when you were fishing our your Flavor chamber. It shouldn't effect the overall effectiveness of your vape. The metal there is very thin and can bend and be difficult...

Yup! Our shipping schedule is back to normal. You will only be able to place orders for IQ's in colors and quantities that we have in stock. The IQ uses more power than it can charge the battery with. If you would like to use the IQ while charging you will need 10-15% charge before turning on...

For those who missed our last giveaway! Here is another chance! Complete the following survey and the first 100 people will get $20 Davinci store credit! The survey will automatically close when we get 100 responses so if you are able to complete the survey you will receive credit! Follow the...

Perfect! Yes you are eligible for the store credit for the survey as long as you have a Davinci account for me to add it too! If you were able to complete the survey you were apart of that 100 people. The survey sutomatically closed at 100. Hey man! Don't worry we'll have more of these going...

Hey guys! For those of you who have taken the plunge and bought a Davinci IQ we want to know how you like it so far! Click the link below and fill out the brief questionnaire. First 100 people to complete the survey will receive $20 store credit that will be applied to your Davinci user...

Thanks guys! We worked on it a lot. Really happy with how it came out! That is a neat little hack! You should only ever have herb particles get that far if you are grinding your herb really fine. Me personally I like to hand grind my herbs like if I was breaking up herb for a blunt or a quick...

The IQ should switch right back into Smart Path mode by pressing the control button just once. Hey! Looking good! What is the name of your LHS? What city are you in? You have to be careful sometime to not cough or blow back into the Honey-bird while it is on the IQ. When that happens air is...

Not a bug just part of the features. So when you are in Smart Path mode if you click the control button 1 time it will flash your temperature to you so you can see what temperature your path is currently at. Now if you do not press any other buttons to interrupt the path the device will switch...

Thanks for reaching out. Your order is not in Limbo. We received your screenshot of your bank statement on Saturday. We are only getting back into work today on Monday so our CS team will be seeing you update with screenshot and processing your order.

We expect to get stock to European retailers by Mid-Late January! Sweet Pic! Can't wait to hit the slopes myself this year! @Reggie Watts has got your back with a great explanation on precision temp mode! Hey there! I'm glad our CS team got back to you so quickly. I can understand wanting...

Hey there! I've alerted my CS team of your tickets and order to double check and correct this issue. Hello! Are you referring to an Australian AC power block? Please PM your order number and I can see what is going on. Hey there! Please send me your order number and I can have it canceled if...

If you already paid the taxes on our website and still had to pay taxes to receive the product then your package was shipped with the incorrect customs documentation that caused this error. If you can provide me with your order number so I can look up your order I can have our CS team resolve...

Hey there! You shouldn't need to stir your bowl but it helps. If you are chasing clouds the best Smart Path settings for you will be Smart Path 3 or 4. SP3 is 390-410 and SP4 is 410-430 those are going to be your higher temps that produce bigger clouds but wont necessarily give you the best...

I'm not familiar with VapeLifeStore, that doesn't mean that they are not an authorized retailer I'm just saying that I'm not familiar with them. Our master distributor for the IQ is VapeWorld so they would be the most reliable source for IQ's besides direct from us here at Davinci. If you...

Yes you could absolutely do that once we get spare pearls in stock! Probably safer than the random glass bead that you can find around as well. All kinds of fun stuff! More and more to come soon! I personally sourced and curated our accessories so I get extra excited for this stuff! The...

Nice! That's Jamie's store!!! I just got back from doing a visit to the Seattle area and setting up Seattle Smoke Shops with IQ's. Great store in a great city! The IQ should last about 6-7 sessions on SP4. Have you tried using a different battery? Please send me a DM and let's see if we can...

Hmm, send me a PM let's dissect this some more and figure out what's going on. What is the name of your Local Head Shop? We just did a tour of the countries top shops and got them all set up with IQ's. I wonder if it was someone we saw! As you mentioned there was no off gassing when you...

That's exactly what we are imagining and trying to find the best and most practical spacer options for those types of situations. I'll send you a PM right now brother. Try resetting the vaporizer before you connect with the app and see if that helps. Also close your app completely and open...

Great write up! I'm sure your fellow vapors enjoy and appreciate it! We already have them! You can find them here! http://www.davincivaporizer.com/10mm-to-14mm-water-adapter/ We hear you! Working on multiple options now looking for the best and most practical option for daily use! We are...