Search results

Yes you can break the pearl, but its' hard to do, what's gonna end up breaking is the bowl. As for the cleaning here's a great video by @420vapezone giving some exclusive tips on how to thoroughly clean your vape. http://420vapezone.com/davinci-iq-wont-hit/

Hope everyone is enjoying 2018! Can't believe January is almost over. Anything fun happening ?

Hope everyone had a great Christmas!

Thanks so much for the amazing feedback! Very helpful especially since we truly care about all of our customers and their experiences with the unit. As for the app, you're right, we are still making adjustments, and have factored in all the notes left and submitted. ;-) Keep the positive vibes...

@OldNewbie, hit the nail on the head. We opted for the 5x clicks for safety reasons....and because it was already such a familiar pattern that so many devices follow. Don't get me wrong, we've kicked around the idea of custom unlock patterns and such. We did initially make the 5x clicks too...

I hear you guys on the app, it absolutely is in need of an update. We've been actively working with a new company to push out an update that should resolve all of the issues. This app has been challenging to say the least.....

@MAbud, technically, you should remove the battery...particularly if you don't have an external battery charger. If you have an external charger, no big deal, you can leave it in. Here is why- the bluetooth chip in the IQ is always on, and while it doesn't drain the battery much, it does drain...

@Vaporcussion, I thought the same thing initially. I think it was meant in a more generalized form, not specifically if you were using a DaVinci product. We're trying to incorporate more informative content that may not just apply to using our vapes.

So, it looks like the majority are in favor of capsules, and well, those that aren't don't have to use them. I've already been talking to the team about it. Quick question for you guys, does the capsule material matter to you? How would you feel about organic, biodegradable capsules? Noted! I...

Personally, I love the idea of capsules. What we've struggled with is that it takes so much more battery, time and heat to heat up a capsule instead of just heating the herb. We did this with the OG DV and it just didn't get any traction. If anything, a superfine mesh basket would work.....but...

Hi @birdbat, Feel free to PM me here regarding any issues with your unit and we'll get you fixed up. The unit will buzz on start up if the battery level dips below 20% at anytime. Keep in mind that during heat up time there is extra drain on the battery, causing it to naturally dip and then self...

Hi Tiny88, I did have the team look into this. What we ran into was that we had to ship the spacers in a box instead of an envelope, and this is what caused the price to be high. They kept cracking, because we all know how careful postal workers are with stuff. However, I made them lower the...

Hi guys, We were a bit light staffed yesterday. DaVinci is Las Vegas based company and many were out supporting friends, family and the community. Our team is here, today, in full force to assist you and I'm always here as well. Please let me know if I can be of assistance. And yes....we...

You are correct here, if you keep it in your hand the entire time, the heat is dissipating in your hand, therefore relieving some of the heat. Not only that, but you tend to use it....hence forcing airflow through the vape and once again cooling it. @OldNewbie - have you tried to push down the...

To all inquiring about the best way to clean this area, the q-tip route is a good way to go, particularly if you are diligent in cleaning your vape. However, I know (I see some of the RMA's ) that not everyone is. The entire vaporpath is sealed from electronics, so you can literally remove the...

Totally understand where you are coming from on this. It's a shopping cart limitation, I believe, but I'll have the dev team work with operations on seeing if there is a work around. They are so small after all.....

We received our stock of spacers in yesterday, and already have some en route to our EU distribution center where they will go out to shops such as Namaste, VapoShop and brick and mortars. However, we also have a warehouse in Rotterdam that we can ship them from if you don't want to wait. I...

@Tiny88, I totally understand your dilemma! I sent you a PM on the details regarding warranty, but it shouldn't be an issue. Also, about the spacers, I received notice that they were shipped to us today, so they should be back up no later than Monday as they're made in the US.

@david8613, the cases are smell resistant. They have a pouch with a smell proof liner and then a heavy duty zipper system. Personally, I'm a 10mm user as well. Funny story, but the management team got in a huge debate on whether or not to include that 10mm mouthpiece with the unit or not. Half...

@Helpmepls I'm going to send you a PM so we can trouble shoot the issue you are having ok? @karec, I'll be honest here, I am definitely not a battery expert, but I will get some opinion from those in the company that are. I know that we tested every battery under the sun. Regarding spacers, I...