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Sorry to hear they did that to you man. I thought just by chance you would be the example to lead them to success.

That sure would be nice. I can’t get a reply at all from them.

Just received yesterday. Powered on once to be sure it turns on. Includes brand new and unregistered Hopper IO with new battery and charger. Also includes 4 near new GHB3 batteries and a PFE. I was out of dabs and had a little herb so I tried it out. Seems to work fine. Not quite as hot as I...

I refuse to believe behavior that was commonplace before the pandemic and continues to this day has anything at all to do with Coronavirus. If anything, it should have given them more time to actually reply to their long time customers and supporters rather than Johns typical ignoring the harder...

Attitude issues. Lmfao!! You put it much nicer than I would.

Simple question for @hopperlabs ……. If you are such a small company, with few employees, then why in the fuck can’t the sales department coordinate with the warranty dept at least well enough to ask each other questions about a unit so it can be sent together with another and save YOU shipping...

After finally agreeing to settle for a plain Ti IO instead of the purple one I ordered long ago with the stipulation that they send a cooling unit mouthpiece setup to make up for it I rcvd a plain Ti IO and nothing else. Not even a mention of what is up with my RMA unit. Why can’t they get such...

Is this like an addict who gets their friend to try heroin so they have a partner in crime or just plain old peer pressure? 😂😉

Did you put more than one question in the email? John is terrible at replying to emails. I am so fucking sick of asking questions knly to be ignored and have another question answered.

Have him try to get Zofran or similar in suppositories. They are the only thing that helps me keep things down when I have a flareup.

This place is full of good folks! A long time member reached out to me to offer to send me an IO out of the goodness in his heart. That rocks. I declined the offer as I have a working OG but had to mention it here. Thanks again man! You rock!

I just don’t get it. The product has its faults but even with those faults so many of us are willing to support them and the customer service side ruins it for even us. I would wait patiently for a long time, quietly, if I got truthful and consistent replies. What about that is so hard for them...

Hell I forgot to mention the IO that is in RMA. Back end fell apart, put back together and very little heat. Replacement back end sent and tried. Even worse. Won’t even try to heat. Sent back and waiting on a response. Granted, it has only been since the 20th that they rcvd the whole IO for...

Been a while. @Hopperlabs is still depending upon John for customer service. Seeing he doesn’t know how to read and properly respond to a simple fucking question I figured I would post a rant here in hopes that someone from there sees it. I have asked multiple times about my purple IO I ordered...

I love globe bubblers for the Hopper like the Orbiter or Sneaky Pete Mega Globe. They will milk a huge bong too if that is your thing.

I am so glad these orders are going out like they should but dammit it baffles me why the CS is so erratic and illogical.

Here we go again with their stories. I rcvd an email response very quickly. They blame Coronavirus for the backup on the warranty portal. Whatever. I asked about my purple IO ordered before others that have rcvd theirs were ordered and I get “Purple units are backordered but we can send you a...

There is no way to predict @Hopper Labs shipping times. I can say being yours is not a color unit it will probably go out quickly. Good luck!!!

I am so fucking tired of John downright lying about shit. I was told months ago that color IO’s “are shipping now” so I placed my order. Still waiting for the IO. I have RMA’d another back end and recieved two battery shipments in the meantime. @Hopper Labs John, if shit isn’t ready to go then...

I found mine on ebay