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VapoShop - Europe's #1 Vaporizer Store

Discussion in 'Supporting Retailers' started by VapoShop, Aug 12, 2011.

  1. Razshiro

    Razshiro Well-Known Member

    Messages:
    174
    Location:
    Milkyway
    @VapoShop , Hey guys do you plan to sell StickyBrick products?

    You're selling some Grasshopper battery at the moment, is it the GHB2 battery (the new batch)?
    Thanks for your answer and happy holidays !!
     
    VapoShop likes this.
  2. VapoShop

    VapoShop Well-Known Member Retailer

    Messages:
    125
    We're looking into the possibility of stocking StickyBrick products, I will notify you if I have news on this!

    The Grasshopper Battery is indeed the latest GHB2 battery. They sell fast, so I'd recommend to get yours while we have 'em!
     
    Last edited: Dec 28, 2016
    Razshiro likes this.
  3. Razshiro

    Razshiro Well-Known Member

    Messages:
    174
    Location:
    Milkyway
    Thank you for your fast answer (as usual) !! I've just ordered some battery:tup::).
     
    VapoShop likes this.
  4. Rockafella

    Rockafella New Member

    Messages:
    12
    I'm little bit bummed the way vaposhop.com has been handling my order. I placed an order for PAX2+accessories on 22/12 and I was informed that one of the items was out of stock. I replied immediately that I don't want to wait for the item, but my order still has not been shipped and I am still waiting reply for my messages..
     
  5. ander

    ander Cannabista

    Messages:
    391
    That's very unusual... I've been in touch with them many times and recently before Christmas for a replacement... never had to wait more than a day. Let us know how it goes to end please.
     
  6. VapoShop

    VapoShop Well-Known Member Retailer

    Messages:
    125
    Sorry to hear that! Can you please let me know your order number (here or in PM), so I can look into this right away?
     
  7. Rockafella

    Rockafella New Member

    Messages:
    12
    VP066035

    I still have not heard any updates.
     
  8. VapoShop

    VapoShop Well-Known Member Retailer

    Messages:
    125
    So sorry about that, it seems to have slipped through the cracks during the busy times around Christmas. I've sent you a PM (as it contains order sensitive information) - it should be resolved/shipped today.
     
    vapen00b likes this.
  9. Rockafella

    Rockafella New Member

    Messages:
    12
    Well it seems that my package has finally been shipped - Few days short of two weeks.

    After my order had 'slipped through cracks' I received PM from very helpful Vaposhop Customer Support employee that my order will be 'sent out today' [Thursday 29th] - However it did not happen. I sent new message to them on Monday that my package has still not been sent as promised. I found out that this was because of "Myriad of mistakes" and one of my items has been sold out [Again!] and will be sent to me via backorder.

    Promise to send the package that same day was made, but it took one additional day to that actually to happen. Finally today I received information that my package has been shipped.

    I hope that the backorder will reach me without any additional problems.

    I would like to highlight Vaposhop Customer Support agent was very helpful and did compensate my initial delay by adding Pax2 case in my order. However I am little disappointed by the numerous delays and problems with my order.
     
    ander likes this.
  10. Ghostlyfett420

    Ghostlyfett420 Chewie get us out of here!

    Messages:
    14
    Location:
    Ireland Eire
    I purchased a Mighty from @VapoShop yesterday, and I have to say that I am looking forward to it arriving.

    :chill: :dog:
     
    ander likes this.
  11. ander

    ander Cannabista

    Messages:
    391
    Great choice..!
     
    Ghostlyfett420 likes this.
  12. ander

    ander Cannabista

    Messages:
    391
    Someone could start to think that I'm somewhat affiliated with VapoShop... well I'm not. But I'm a european vaper so this is my Temple and I wish to report again about my experience.
    I've purchased a Pax2 something like a year ago. After 9 months of daily use, the device presented a known (PaxLabs warranty covered) defect. So I've been in contact around Christmas with Miss S. for days, and she kindly and quickly answered to all my tedious questions. This defect can't be repaired and she proposed me a replacement. She prepared a return label for me, and all I've got to do was delivering the package to my post office. In less than 2 weeks my new Pax2 is now in arrive. I don't have experience with other companies... but THIS is Customer Service. :tup:
     
    JoeS, VapoShop and Ghostlyfett420 like this.
  13. Ghostlyfett420

    Ghostlyfett420 Chewie get us out of here!

    Messages:
    14
    Location:
    Ireland Eire
    The Mighty, It is here and I love it! thank you @VapoShop for the smooth fast service. I ordered Sunday and I am currently enjoying my new Vape this fine Thursday evening.:peace:
     
    ander and VapoShop like this.
  14. justcametomind

    justcametomind IT'S TIME!

    Messages:
    712
    Will you store some new 1st class home vaporizer? Any new model? the Herborizer Ti? New Vapcaps?
     
  15. VapoShop

    VapoShop Well-Known Member Retailer

    Messages:
    125
    The Herborizer Ti is on order with the manufacturer, we're very excited about that. We're definitely also going to increase the VapCap assortment over the coming month(s), as more products are now available for us to order. We currently have a very small amount of OmniVaps in stock that will hit the website this week (I expect these will sell out fast, so if you're interested in grabbing one, send me a PM!)

    Hope that helps!
     
  16. JoeS

    JoeS Member

    Messages:
    26
    Another great experience with Vaposhop. Bought a Torch for my brother, fast shipping, everything went just perfect, i even got some peppermint as gift! i must say i never vaped anything else than the usual but peppermint was nice! :-) Vaposhop has also done me another big favor: i lost my Alfa's charging cable... saw they didn't have it for sale so i wrote them. they were so nice to send me a cable from a returned unit FOR FREE. i am totally sold with vaposhop! :-)
     
    Mike-Topbond, VapoShop and vapen00b like this.
  17. Carlos8400

    Carlos8400 Well-Known Member

    Messages:
    179
    I just wanted to mention the great customer service i got from this shop.
    I placed two orders with them over the last month, both times i had problems with defective items (DOA grasshopper and deformed glass adapter).
    Both times i had a working replacement in my hands within 2 days.
    These guys really have a great customer service, and i would not hesitate to order from them again.
     
    vapen00b and justcametomind like this.
  18. VapoShop

    VapoShop Well-Known Member Retailer

    Messages:
    125
    Thanks for the feedback/reviews guys, greatly appreciated!
     
    Mike-Topbond, justcametomind and JoeS like this.
  19. Vapor4me

    Vapor4me Member

    Messages:
    18
    Kinda weird for a first post, but I have to agree that the CS of the VapoShop is second to none!

    So good in fact, I keep coming back.

    Sure, my initial email took a bit longer than I would have liked, and there was a mistake with my return, but they handled it so well, that I can't but give them props for their CS, coz I'm sure it takes work and energy.
     
  20. VapoShop

    VapoShop Well-Known Member Retailer

    Messages:
    125
    Thanks for stopping by Vapor4me! Glad to hear everything worked out OK!

    The past 2 months were extremely busy, which left us struggling at time to keep up with email. We're increasing our staff to be able to respond within 1-3 business days again - thanks for bearing with us! (and for those reading along, you can always give us a call or message us on here, especially when it's urgent!)
     
    Last edited: Mar 2, 2017
    Mike-Topbond, Dutch-Mic and JoeS like this.
  21. korya

    korya New Member

    Messages:
    14
    @VapoShop

    Ive a question regarding Boundless products. I see you re an official partner with Boundless and its stated on your website that those products carry a 2 year warranty (granted by boundless i assume, they say it 3 year though). Iam from the EU and wanted to ask how warranty request will be handled: If i bought from your shop and suddenly something is wrong with the device within the 2 year period would i be able to send it back to you to take care of the defective device?

    Thank you.
     
    Last edited: May 10, 2017
    VapoShop likes this.
  22. VapoShop

    VapoShop Well-Known Member Retailer

    Messages:
    125
    Hey korya, we are indeed an authorized reseller of Boundless products and offer a three year warranty on all models (this recently changed, it is possible not all our translations have been updated, I will look into this momentarily!). In case of defects, simply send us an email describing the issue. We can then send you a RMA form for easy returning and if necessary set you up with a replacement.

    I hope this helps, let me know if you have any further questions!
     
    blackstone and Jill NYC like this.
  23. korya

    korya New Member

    Messages:
    14
    Allright, thanks. Thats what i wanted to hear :) .
     
    blackstone likes this.
  24. geefonk

    geefonk Well-Known Member

    Messages:
    33
    Hey guys. I'm buying from the UK. Does the package come with a British standard plug?

    Any idea how long postage would take?

    Thanks
     
  25. blackstone

    blackstone Well-Known Member

    Messages:
    382
    With recent Pax products (saw your post in Pax thread), there is only a USB cord supplied which is the same plug worldwide.

    I estimate shipping to UK would be between 1-3 days, very quick IMO.

    Thanks @VapoShop for getting my new Pax3 out so fast when I ordered recently!
     
    geefonk likes this.

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