1. Thanks to some very special members we were able to help those in need.
  2. What does SSTB mean? See our glossary of acronyms.

VapeWorld.com - Save on Vapes & Parts - Special Offers for FC Members

Discussion in 'Supporting Retailers' started by VapeWorld, Aug 11, 2011.

  1. Futuretvowner

    Futuretvowner Active Member

    Messages:
    358
    If this thing wasn't sent out today I'm just going to cancel the charge via my credit card provider. I'm really done playing games with them and wasting my time. I would really hope they have the time to send out a mouthpiece in an envelope to a disgruntled customer instead of just ignoring the person for another 4 days.
  2. Vitolo

    Vitolo Vaporist

    Messages:
    5,742
    Location:
    The Vapor Trail
    I sure am sad that you are having a bad experience.
    The folks at VapeWorld have worked really hard to keep things fast, and to remember us small guys.
    I am sure this is an error internally. That does not make it better.. I am just saying.... they are not intentionally trying to disappoint the hand that feeds them!
  3. stickstones

    stickstones Wasted Staff Member

    Messages:
    7,605
    I hear you and totally get the frustration. I really do think it is due to their systems change which should be worked out by tomorrow, I believe. I'm not surprised they didn't get your mouthpiece out if they couldn't even take my money. Do what you gotta do, but the cancel through the cc route will be more of a pain in the ass than giving them a little more time to prove their worth to you...but that's just like my opinion, man.
    Vitolo likes this.
  4. m0sh

    m0sh Singer Song Writer Stoner

    Messages:
    1,255
    Just wanted to thanks Vapeworld again.
    First off, I love you guys and your service, we did a manual order (via email) and for some reason made a mistake
    I sent an email few days after and got correct order sent again with no question asked!
    This is what I call good service!

    Thank you once more...
  5. Purrito Purrpants

    Purrito Purrpants Vapurrist

    Messages:
    56
    Location:
    Kitty Consciousness
    Chatted with Allyce at VapeWorld today because of a faulty mouthpiece with the Pax (it gets stuck in the "off" position despite thorough cleanings). After discussing cleaning the spring area, which I told her I did often, she offered to send out a mouthpiece completely free of charge! I didn't even have my original receipt handy, so she looked it up by name. I am very happy with VapeWorld's customer service.
    Vitolo likes this.
  6. stickstones

    stickstones Wasted Staff Member

    Messages:
    7,605
    futuretvowner...did you get it worked out? I was able to get them to take my money yesterday, so I think they are back above water again. Hope it works out for you...I had nothing but good experiences once they got their systems back up and running.
    Vitolo likes this.
  7. momofthegoons

    momofthegoons vapor accessory addict Staff Member

    Messages:
    5,469
    I've also had nothing but good experiences with them and have purchased from them multiple times. :2c:
    Vitolo and ShipDit like this.
  8. Tweek

    Tweek Well-Known Member

    Messages:
    6,142
    I ordered from them and I am in Canada. Had my package within a week, with some nice bonuses. A very pleasant experience. :smug:
    Vitolo likes this.
  9. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

    Messages:
    5,353
    I wonder how the mail is running on the East Coast. There may be issues no matter where you order from if it is coming from the US and it is either coming or going to the East.
    Vitolo and momofthegoons like this.
  10. Futuretvowner

    Futuretvowner Active Member

    Messages:
    358
    It has been three weeks now and I still don't have my mouth piece. I originally ordered it 3 fridays ago, it shipped and was supposed to get here the next week. After about a day lost in transit after being out for delivery I emailed vapeworld multiple times and they finally decided to contact USPS. after another day USPS determined they could not locate the package. Vapeworld told me to get a piece of paper and sign my name, shipping #, shipping address, and signature saying I didn't receive my package and scan it on to the computer. I immediately did this on the wednesday of the second week, literally five minutes after I was sent the email with instructions.... a day passed and I received no word...... another day passes and I receive no word.... I finally send two more emails to vapeworld and manage to speak to someone on the phone. They assure that they are expressing me mouthpiece immediately and that I should be vaping by the next monday. A day passes and I finally receive my shipping confirmation and warehouse order number but alas there is no tracking number. I assumed that I would eventually receive my tracking number or that since it was express mailed I would receive it before I got my tracking number. So Monday comes 2 business days after I received shipping confirmation, no mouthpiece in mailbox. Although Express mail usually guarantees one business day delivery I decided I would give it another day to see if it comes. Tuesday comes, no mouthpiece. I send vapeworld two more emails and receive no response. Over a day after I sent the two emails to vapeworld I finally decided to call them to see what the hell is going on. I spend 30 minutes on the phone with some guy who originally tries to tell me that they expressed my new mouthpiece to my billing address, even though I was required to specify my shipping address in my scanned letter. Then he tries to tell me that maybe something is wrong with my delivery address since now two items have gotten lost. I tell him that I ordered my Pax to the address from them with no problem. After I tell him that It would be a HUGE problem for me if they sent it to my billing address instead of my shipping address not to mention the fact I would never be able to receive it, he backtracks from saying it was sent there and says it was shipped but they somehow got no tracking information. At this point I started questioning whether the mouthpiece was even sent out considering the tracking info is usually emailed automatically when you order and I received none. This guy promised he would send me an email as soon as he figured out what happened to the order that day. Another day passes and I receive no email from him. At this point I send a pretty angry message to the sales office at vapeworld because I had no proof that the package was even sent and I was pretty sure that there was nothing coming (express mail doesn't take over 4 business days to travel 3 states). I received an email back assuring me that it was sent but they don't have the tracking info, and that they think I will eventually receive my original mouthpiece (the one that usps lost 2 weeks ago) but there was no mention of where the second one was sent and whether or not they thought I would receive it(I think they sent it to my billing address and then lied to me about it when I got mad). In this email back they said as a convenience to me they would express me out another mouthpiece even though it was there policy to not ship anything else out until USPS confirms it is lost. At this point I didn't consider it any courtesy considered it was just sent out today and I have already been waiting three weeks for this damn thing. Not to mention the multiple hours spent dealing with calling them and sending them emails.
    newVaper420 likes this.
  11. stickstones

    stickstones Wasted Staff Member

    Messages:
    7,605
    ^^^
    well that sucks...so you should finally receive it this week or weekend?
  12. xhighflyerx23mjx

    xhighflyerx23mjx Member

    Messages:
    31
    Seems as if some of their coupons are no longer active
  13. c-three

    c-three Member

    Messages:
    1
    Anybody have any vapeworld coupons that are currently working?
  14. kingofnull

    kingofnull ace

    Messages:
    2,366
    Location:
    Canada
    edit: removed.

    Maybe I'll wait for VapeWorld to announce that...
  15. IAmKrazy2

    IAmKrazy2 Darth Vapor

    Messages:
    1,376
    Location:
    Detroit
    Ive been considering buying a volcano, and world was my first choice. any coupons that work for volcanos?
  16. VapeWorld

    VapeWorld Well-Known Member Retailer

    Messages:
    170
    Location:
    Florida


    Dear Futuretvowner,


    Please allow me to begin by apologizing for our delays and the associated inconveniences with your order this holiday season. As you know, our normal processing time on orders and email inquiries is only one business day, and we are very proud of our record in that regard. Our reputation for quick and efficient processing has allowed us to build a loyal customer base with valued clients such as yourself.
    This past holiday season we have been particularly fortunate to have amassed a great number of customers, so we worked diligently to meet the demand that accompanies this rush. This would not normally be enough to delay our processing times; however, we had also just undergone a major software conversion of some of our integral systems and, although it has advanced the efficiency of our business, it did consume a bit more time for our workers. The holidays may not have been the best time to do this, as we have since realized! We are currently building our team to increase our productivity, and I am very proud to say that we have returned to a very short response time for inquiries of about 1 – 24 hours.
    I would like to assure you that I am in complete agreement with your statements and I can certainly understand your frustration. It is unacceptable to us when we fail to meet the needs and expectations of our valued customers, and I take a personal interest in these matters to resolve them quickly. To be sure this does not happen in the future, we are expanding our Customer Service team, as well as investing in more training for all of our workers on these new systems.
    I do hope that you have worked with us in our prime, and that you previously experienced the service standards that we require of ourselves. I apologize sincerely that we failed to meet those same standards this past holiday season, and I would like to offer you my personal assurance that this will not be an issue going forward. I do understand if you are uninterested in working with us again in the future. As a token of our appreciation for your feedback, though, I would truly value an opportunity to make this right for you. If you would be so kind as to provide me with your name and email address, I would love to discuss some options with you. Please contact me directly if you are interested in doing so. I have included my contact information below.
    I look forward to your reply, and we hope for the opportunity to work with you again. Have a wonderful day, and a very happy new year!


    Best regards,Ellen
    --


    Ellen Coule - Customer Service Manager
    Ellen@VapeWorld.com
    P: 877.865.2260 ext.209 | F: 561.218.7000 http://www.VapeWorld.com
  17. lwien

    lwien Well-Known Member

    Messages:
    10,117
    Location:
    Arcadia, California
    Now THAT was a professional response. Well done, Ellen.
  18. kingofnull

    kingofnull ace

    Messages:
    2,366
    Location:
    Canada
    A bit wordy, but a good read and great to know Vapeworld is on top of issues.
    It's a shame I missed their pre-holiday Canadian sale.
  19. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

    Messages:
    5,353
    Another good company...it sucked what happen to futureowner but they will make it right which is a great sign. It is wonderful when people or companies can admit when they made a mistake or mess up.

    Thanks vapeworld. Thanks Ellen cause I believe you are the one I spoke to over a year or so ago and you recommended a DV to me which I love.
    Vapinghole likes this.
  20. lwien

    lwien Well-Known Member

    Messages:
    10,117
    Location:
    Arcadia, California
    Yup. Ellen helped me out with my recent LSV purchase. They messed up my order a little bit by sending me the wrong WPA, but they rectified it really quick.
    vape4life likes this.
  21. Vapinghole

    Vapinghole Low-Temp Hempist / JedHI Master

    Messages:
    1,424
    Location:
    Big Bottom
    Ellen rocks, as does Vapeworld.
    vape4life and Vitolo like this.
  22. m0sh

    m0sh Singer Song Writer Stoner

    Messages:
    1,255
    Thanks again Vapeworld, your support is simply incredible! I sent you my broken solo and not a day after it arrived, you sent a replacement! service at his best! :)
    Vapinghole, Vitolo and vape4life like this.
  23. stickstones

    stickstones Wasted Staff Member

    Messages:
    7,605
    I, too, have nothing but good things to say about Ellen and VapeWorld!
    Vapinghole and Vitolo like this.
  24. Vitolo

    Vitolo Vaporist

    Messages:
    5,742
    Location:
    The Vapor Trail
    Full Fledged Member of the fan club also~
    Vapinghole likes this.
  25. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

    Messages:
    5,353
    Yep, vapeworld gave me good service as well.
    Vitolo likes this.

Support FC, visit our trusted friends and sponsors