It has been three weeks now and I still don't have my mouth piece. I originally ordered it 3 fridays ago, it shipped and was supposed to get here the next week. After about a day lost in transit after being out for delivery I emailed vapeworld multiple times and they finally decided to contact USPS. after another day USPS determined they could not locate the package. Vapeworld told me to get a piece of paper and sign my name, shipping #, shipping address, and signature saying I didn't receive my package and scan it on to the computer. I immediately did this on the wednesday of the second week, literally five minutes after I was sent the email with instructions.... a day passed and I received no word...... another day passes and I receive no word.... I finally send two more emails to vapeworld and manage to speak to someone on the phone. They assure that they are expressing me mouthpiece immediately and that I should be vaping by the next monday. A day passes and I finally receive my shipping confirmation and warehouse order number but alas there is no tracking number. I assumed that I would eventually receive my tracking number or that since it was express mailed I would receive it before I got my tracking number. So Monday comes 2 business days after I received shipping confirmation, no mouthpiece in mailbox. Although Express mail usually guarantees one business day delivery I decided I would give it another day to see if it comes. Tuesday comes, no mouthpiece. I send vapeworld two more emails and receive no response. Over a day after I sent the two emails to vapeworld I finally decided to call them to see what the hell is going on. I spend 30 minutes on the phone with some guy who originally tries to tell me that they expressed my new mouthpiece to my billing address, even though I was required to specify my shipping address in my scanned letter. Then he tries to tell me that maybe something is wrong with my delivery address since now two items have gotten lost. I tell him that I ordered my Pax to the address from them with no problem. After I tell him that It would be a HUGE problem for me if they sent it to my billing address instead of my shipping address not to mention the fact I would never be able to receive it, he backtracks from saying it was sent there and says it was shipped but they somehow got no tracking information. At this point I started questioning whether the mouthpiece was even sent out considering the tracking info is usually emailed automatically when you order and I received none. This guy promised he would send me an email as soon as he figured out what happened to the order that day. Another day passes and I receive no email from him. At this point I send a pretty angry message to the sales office at vapeworld because I had no proof that the package was even sent and I was pretty sure that there was nothing coming (express mail doesn't take over 4 business days to travel 3 states). I received an email back assuring me that it was sent but they don't have the tracking info, and that they think I will eventually receive my original mouthpiece (the one that usps lost 2 weeks ago) but there was no mention of where the second one was sent and whether or not they thought I would receive it(I think they sent it to my billing address and then lied to me about it when I got mad). In this email back they said as a convenience to me they would express me out another mouthpiece even though it was there policy to not ship anything else out until USPS confirms it is lost. At this point I didn't consider it any courtesy considered it was just sent out today and I have already been waiting three weeks for this damn thing. Not to mention the multiple hours spent dealing with calling them and sending them emails.
A bit wordy, but a good read and great to know Vapeworld is on top of issues.
