Yes, it's a little longer, I haven't sat down to figure exactly how much (SV T1 is not a fixed time, as you know....). I'd say something like 5 to 10 seconds longer. My base 'Step 1' time is 20 seconds. The warm up draw (Step 2) might be longer too, meaning I might be crowding the Step 1 some?
Sorry you're not happy.
I think, however, you've maybe got a couple of mistaken assumptions going on? The first part of this ('they told me it shipped and it didn't') we've been trough a lot, here and elsewhere. The software that prints the labels sends you the notice. It assumes there is no delay in packaging and the truck is standing right there waiting I guess you'd say? If it showed in San Carlos, it was at that point in the shippers hands I believe.
I can't agree that "customer service is everything", important as it is in an ideal world you'd never know how good CS was since you'd get a perfectly designed and built product, right? This is not, IMO, bad CS anyway. This is a shipping time you misunderstood based on a computer notice you never checked up on before going down to pick it up. It's an unfortunate artifact of the modern web based world. If you look back over the hundreds of pages on this and other TV forums, even for a few minutes, you'll find story after story of extraordinarily good CS I believe. Way above and beyond.
I'm sorry you've written the product off, I sincerely believe it's your loss. FWIW I don't think you're going to scare off anyone lurking on this thread with your story.....if that was the goal.
And no, I'm sorry I've noting to recommend as an alternative. IMO it's the top of the heap right now for what it does. THC (now D9) has some interesting coming products that might work for you when the kinks are sorted out. Everything else seems to have problems for many, some of them with true bad CS to match. Good luck.
OF
fascinating response --- just to clarify "I think, however, you've maybe got a couple of mistaken assumptions going on? The first part of this ('they told me it shipped and it didn't') "
The Email was sent on the 10th telling me the item was shipped with a usps tracking number. Hope that's clear...
On the 11th usps tracking appeared claiming delivery friday the 14th .... --
-" If it showed in San Carlos, it was at that point in the shippers hands I believe."
On Friday the 14th late in the evening it showed a new delivery date the 17th and stated the package was in San Carlos. San Carlos is where the company is. Again the item is sent priority mail that means 3 days. Tell me when you think the package was sent knowing it was supposed to be here today. Please remember im not upset in the delay. Im simply pointing out that possibly they were not honest in when it was shipped and their response was not apologetic nor responsive to the issue.
Don't you think if you sent something priority mail as a business owner you would want that item to arrive in the time frame you paid for? Wouldn't you be concerned about your reflection based on the fault of the Post Office? I would. And Don't you think a response that is sensitive to the issue would have served them better?
Regarding your point about customer service Of course it's everything, hence "the customer is always right" Im not going to say much more about that I think people on this forum are smart enough to know the importance of great customer service. In fact as you can see others had problems with Thermovape as well... And customer service you bet matters when it comes to returns and warranty
Lastly you mention i may have a "goal" to "scare " people off -Maybe that part reflects you ----- sorry
I took the time to research a product I then ordered it and spent $54.00. I'm sorry but i'm simply telling you my experience. I'm not sure why you have been defensive but oh well. I can tell you that this has been a waste of time and now money as they want me to pay for shipping back to them. And I have been very appreciative to others that have posted here in the past. Our experiences are important---Again a simple apology or something would have made a big difference. Im glad you are happy with your products
Because you've wrongly accused TV. You've claimed poor Customer Support of an outfit famous amongst those who have ongoing interests in the area that have had exactly the opposite experience.
You got an estimate of when it would get there. You failed to check on it's progress before going to the PO to claim it. Why was that? I normally don't got to the PO before they try to deliver it to the house and don't because they want a signature......which I don't recall TV doing? Why did you not check progress....that part makes no sense to me.
Your experience is far from unique, it happens too often and with other suppliers. People take computer estimates as more than they are. I believe when objectively looked it the problems were with the PO and the addressee. Nobody at TV decided to single you out for exceptional (bad) service. In fact, evidently just the opposite. If I'm not mistaken didn't they just refund your money, 'eating' the shipping costs and not charging any restocking fees?
So, as I suggested a bit ago, 'if you read.....' you'll find out how off base you might be. Your call, but to not do as suggested really suggests other motives to me. Sorry, that's how I see it. You're chopping but no chips are flying.
"When 3 men in a row tell you you're drunk, it's time to sit down"?
OF
Another reply? lol you really must like this company --- again i asked why would i read threads because reading threads doesnt negate my experience you get that right? and i wrongly accused them of poor customer service? lol no i accurately stated the customer service was bad.
As stated before, I have had excellent customer service from Thermovape, and top notch products. If you're looking for an idiot proof oil cart, look no further than Dart! For a little bit more point and shoot (as Of put it) maybe not as 1st timer friendly, look into Omicron carts.
thanks actually Omicron carts only are supposed to last 3 times at most ---If anyone knows of another cart that's easy to fill etc please let me know thanks
mike,
no company can provide smooth transaction every time. there are going to be some slip ups. and i can live with it from TV considering what they do for us.
if you want an oil cart that you can load .5g - .7g where the oil last for days or weeks, but the cart itself only lasts so long then take a look at Omicron carts. if you want a cart that will last forever, extremely durable and reliable, but have to load for each use then a Rev or Dart is what you want.
believe me ignoring the TV carts because of a shipping issue is a mistake.
Oh no its not the shipping issue it was their response. It was concerning as, to me it was an indication of what would happen if in the future a warranty or refund were needed. All they had to do was address the issue in some way that was sensitive to the issue-it just seemed dishonest to tell us it was sent one day and really it wasn't sent until a week later but oh well
The omicarts are supposed to only last 3 times at most but they are very friendly people I went to their store and they were great but I cant see spending $10.00 per cart for 3 uses and filling the cart is not as easy. How much does he revolution hold at most?
mod note: 4 posts merged. Please use manual quote tags to quote multiple members.
