Vaporific
All who wander are not lost...
That ain’t right! Complete BS if you ask me. I’m sure there’s a sob story for this. Hope it comes back soon!May 2018 !!!
That ain’t right! Complete BS if you ask me. I’m sure there’s a sob story for this. Hope it comes back soon!May 2018 !!!
Can @Hopper Labs confirm this please? I love your vape and don't want to be unable to use it for health reasonsIt's not isolated. The air intake holes are situated directly around the PCB, however the device has a safety limit on the internal temp.
I haven't had a device show the overheat lights since many iterations ago in 2016. A bit before that I had a device sensor failure which would lead to combusting the herb in the chamber. That unit is the only GH that I've had smell and taste like hot PCB, which isn't nice at all. I actually just assembled and baked a hot water tank controller prototype PCB, and really don't like inhaling the fumes that fill the room when cooking it, but I don't think it's too bad.
You'll know about it if you encounter it.
The GH is reasonably good health wise, I think, it is certainly a big and noticeable improvement from my years of smoking, in a massive way.
I haven't even noticed much of an off-gas when receiving a new or returned device. I guess the testing process, as well as the controlled and careful first-world assembly, helps to mitigate any of those robot fart concerns many other devices suffer from.
I believe the heater is laser sintered medical grade brass (?), so as long as you keep the air flowing in one direction, you're golden with the hopper. Given that it's a metal vape, it fits the bill, if you really want purity it's got to be all boro.
Can @Hopper Labs confirm this please? I love your vape and don't want to be unable to use it for health reasons
Ok good good. Thank youIt is not isolated as was said. There are temp safety limits and the PCBs/Battery are not exposed to hot air during normal use. I would personally be more worried about breathing the air inside a new car or around your computer.
May 2018 !!!
It’s in contention for the record! An ignominious one at that...@Hopper Labs - so, I'm pretty sure you saw this guy who has had his GH in RMA status for 16-17 months!!
Can you explain that to us?
How does this happen?
This can't possibly be parts supply shortage.
This kind of stuff has been reported by various people in the past and one of the things people would like Hopper Labs to have come on the board to explain.
Just how the frak can it take 16 months and counting to fix a GH???
@Hopper Labs - so, I'm pretty sure you saw this guy who has had his GH in RMA status for 16-17 months!!
Can you explain that to us?
How does this happen?
This can't possibly be parts supply shortage.
This kind of stuff has been reported by various people in the past and one of the things people would like Hopper Labs to have come on the board to explain.
Just how the frak can it take 16 months and counting to fix a GH???
Man, I would think at this point HL would be better served to send the homie a new hopper and be done with it. Theres no doubt in my mind that’s the action most manufacturers here on FC would take. There’s no way that it takes 16 months to fix ANY issues with a once-working device. My money is on the device has been lost at HL. So it’s been in RMA longer than it was with the customer? That’s really messed up... wonder just how many hoppers have been in RMA-hell for over a year and are still unaccounted for at HL?
If it’s not that many, and it honestly shouldn’t be a ton of units, certainly dealing with those customers and getting them a working hopper yesterday should be a priority for HL. A customer without their product for 16 months is simply not acceptable @Hopper Labs . Agree or disagree? Not trying to drag you guys over the coals but I like to know what is to be expected going forward. Thanks!
EDIT: Dang it! So I’m gonna be the fucker that made the post that made @Hopper Labs decide to quit FC?!
All questions welcomed.
Thanks for bringing it to our attention. Any customer who is at 16 months in service at this point should have had their unit completed. It obviously does not take much time to complete a unit once it is actually being working on. The backlog meant units were in line, the most we got behind was about 12, maybe 13 months at one point, so 16 months seems like our mistake.
Units have been lost, units have been put in the wrong place or the wrong line, we are not perfect but are trying our best. If @GrandWazoo or anyone else has a unit that is this delayed please contact us and we will get it taken care of. We will locate the unit or replace it. We have never lost someone's unit and not replaced it. I apologize that the warranty situation has been so long. Waiting even 1 month for a warranty unit seems much longer than ideal.
Battery Update:
The batteries cleared customs about an hour and a half ago. We have arranged freight and they will be on the way from California to Colorado tomorrow.
The batteries cleared customs about an hour and a half ago. We have arranged freight and they will be on the way from California to Colorado tomorrow.
Should I be expecting to receive an address confirm soon then? I placed an accessories order in April and ordered a couple extra batts yesterday to be combined with the first order.Due to many of the orders being old we are going to be asking for address confirmations. Be ready to check your email after we know for sure they are through customs.
Should I be expecting to receive an address confirm soon then? I placed an accessories order in April and ordered a couple extra batts yesterday to be combined with the first order.
If @GrandWazoo or anyone else has a unit that is this delayed please contact us and we will get it taken care of. We will locate the unit or replace it.
Battery Update:
The batteries cleared customs about an hour and a half ago. We have arranged freight and they will be on the way from California to Colorado tomorrow.
Hey @Hopper Labs, can you add a link to your website on your information page (and anywhere else permitted)?That is a mistake but we will honor it. Someone did not replace the image. We have reactivated code "grasshopperup" for 15% off.
I like it when Manufacturers just drop a link in their signature, makes it so easy. I'll often see folks put on their profile page, which is cool. But the sig is less clicks (I'm lazy) and sometimes I'll check somebody out just because it's there so it can definitely make sales. I gotta say that fifteen off is making it more difficult to put this off and I'm trying so very hard to stay the course and follow my VAS plan. @Hopper Labs thank you and curse you for being so cool to offer a random discount over a lil' mistake; well played! These are truly difficult times to stand firm and @MonkeyTime sure isn't helping me with his " thought to myself why wait..." logic! Why wait?! Because I have a plan, THAT's WHY! FML...
Well played @Hopper LabsThat is a mistake but we will honor it. Someone did not replace the image. We have reactivated code "grasshopperup" for 15% off.
This has happened to me, a registered unit just fell off the list of "Your Grasshopper". When I emailed support they fixed it no, problem.The second and unexpected was when I went to RMA my current SS unit. It's no longer in the list of my registered units.