Does Hopper Labs really care at all about it's customers?
They have a poor quality product, a poor quality customer service, and they apparently treat their retailers badly too. (most shops in the EU don't stock them anymore and have bad things to say about them).
I don't understand how you guys have the patience and energy to keep doing this!
Just let them self destruct on their own... It shouldn't take very long.
Wow....i was about to squeeze the trigger on one of these...kinda spooked
Wow....i was about to squeeze the trigger on one of these...kinda spooked[/QUO
This is a pretty good place to come if you want to get spooked. If you want to buy a grasshopper I would go their website!
In all seriousness, I couldn't recommend the grasshopper more. I used to think vaping was novel until the grasshoppper. My experience with vapes generally is they all break. The difference is that my Firefly 2 stays broke. Why would I warranty it when I never use it.
My pax 2 is collecting dust and I occasionally use my Davinci IQ for vaping mixed herbs but for a session at home it's the grasshopper and a bong because no one I puff with will touch any other vape. All smokers, they hate other vapes but love Grasshopper bong rips!
Not only is the grasshopper my primary consumption method (90% of the time at least) but it's my favorite. I bought other vapes after the grasshopper because I thought the would be cool but the grasshopper is still my go to and kinda wish was my only vape. Nothing against the IQ or Pax 2 (Lots against the Firefly 2 I am very disappointed in that vape) but they Grasshopper just serves my needs better than any of them and no one can touch that 5 second heat up time!
My advice, get one and if you're really worried about QC get two! Still cheaper than my firefly 2 which definitely broke during the 5 months between the last time I used it.
Grasshoppers may break, but at least they get used. I've had mine for about 2 years now and love it.
Don't worry ... even with my reliable vapes I pack back-ups. I'm super anxious about little things like that. (I'll leave the house, and although I'm 99% sure I've locked the door, that nagging 1% makes me go back and check ... yeah, yeah ... I know ... that sounds a little crazy )Sorry @JCat. That blows.
On three occasions I've gone out of town with my Hopper and on two of those it crapped out on me. After my first time stranded I always pack my VC just in case.
Don't want to pile on....but their behavior and track record is hard to ignore.
C'mon HL take care of JCat!
I'm glad some folks are not having any issues but they do seem to be in the minority.
I have mine since 1 year now, just had a Front end issue, so i've only sent this little piece for 4€...It seems i'm lucky, maybe because i'm using my GH 4-5 times per week only at 4.2-4.7 (even if i use waterpiece). My only complaint atm it's for the batteries; they're so shitty, i have 5 batteries and only 2 work really well...Here! Here! (sic) But, but....when it works it's AWESOME! Hmmmmm, emphasis on when, or is it if?
Good for you, just can't let it spoil everything else that's giving good vibes. Having said that I'm on RMA #2, let's hope this time I can get more than a week out of it. The whole process isn't the end of the world for me if I can just get some good moments like everyone else besides a few unfortunates(u and me mainly)Don't worry ... even with my reliable vapes I pack back-ups. I'm super anxious about little things like that. (I'll leave the house, and although I'm 99% sure I've locked the door, that nagging 1% makes me go back and check ... yeah, yeah ... I know ... that sounds a little crazy )
Planning on packing:
- Grasshopper
- Mighty
- Crafty
- EVO
... think that's it ... and just 1 EVO (not bringing both)! + likely about 10x more cannabis than I need, because I'm not sure exactly which strains I'll want, and I want there to be absolutely NO chance of running out. I'll also pack I'm sure a ton of other things I don't need ... and will likely only use 25% of what I bring total or less ... paying that extra $65 baggage fee so I don't have to stress out about what not to bring I'm sure my carry on, coat, and suit case will be a very interesting scan
I'm actually handling this whole situation pretty well all things considered ... only causing me moderate amounts of anxiety ... I'm able to shrug each disappointment off pretty quickly so far ...
Well time to spread some Hopper's love:
What temp and how full was the bowl? Because if at temp 5 and a reasonable sized bowl, IMO only it "looks" to me that it's underperforming. Check out my milk vids for what a properly working GH vapour output should look like at temp 5!
Many out there think their GH's work, when in fact they are underperforming.
So another update ... pretty pissed off actually about this one, and this one HL better make right (although I don't know what I'll do about it ... since I really don't have any options ... I can choose to throw out both my Hoppers ... I can't sell them as I can't get them fixed, and I can't sell them broken ... probably going to cost me in excess of the cost of a Hopper in shipping to get a working one ... if even that makes that happen ... anyways ... guess they've got me by the balls ... I'll I can do is whine to no effect ... sigh ...)
On Friday, I sent a message to HL about my Ti Hopper, as they had it since Tuesday, and it was still in repair and testing; knowing that it takes 2 weeks shipping, and I was leaving town in 2 weeks, and I really wanted it back prior to then, I reached out to make sure this would happen. Sent a second message Monday, outlining that if it wasn't sent out that day, it would not make it to me in time, and I really wanted it back on time; seems the least they can do is get it back to me considering all my RMA's and owning two and yet to have a fully functional one for more than a few days (my Ti one from @biohacker is the only one that worked almost properly ... worked properly 90% of the time for the first few days ...)
Caroline answered on Monday later in the day, and indicated my Hopper was ready to go out, and they were just waiting for the Ti PFEs so everything would be ready to ship out tomorrow (Tuesday). I paid an additional $45 USD to have everything shipped out priority, as I really wanted it for my week out of town, so guess I had no choice. I even indicated (sort of jokingly) that it better come back fixed after the significant amount of money I just spent to get it here sooner!
So Tuesday night I send a message, as no shipping notice, again Wednesday I send a message, still no response, and then I get a shipping notice .... for UPS Mail Innovations!!!!!!!!!!!! So I flip out a little (I mean we are talking maybe 5-10 messages between my Ti and SS warranty claims, and I really emphasized how I wanted it here by the 12th absolute latest. This felt like a real slap in the face. Did she even read any of my e-mails? Did she even actually check on the status of my Hopper?
Because it gets better! I checked the shipping info, and it seems it shipped out LAST WEDNESDAY!!!! So she charged me $45USD to have something shipped priority on Monday, when it had already shipped 5 days prior!!!!!! They better refund me my $45. And if they've already shipped out my PFEs priority (not with the Hopper), I still expect that refund. I NEVER indicated I would like to have my Ti PFEs shipped priority on their own! It was always about the Hopper. Although it's a pain, if they don't want to issue a refund, I guess I'll at least get the ball rolling with the Better Business Bureau.
So I really have to ask this again, even though it's been asked before: Does Hopper Labs really care at all about it's customers? I wonder if they are spitting in the Hoppers before they send them out? They should really include a sticker with the Hopper that says something like ... "Sucker!" ... "What an idiot!" (let the customer interpret it themselves ... they'll understand well enough after they deal with customer service a couple times!
Looking forward to months more of bashing my head against a brick wall! (actually I think a brick wall has a lot more give ...!)
Wow....i was about to squeeze the trigger on one of these...kinda spooked
I can't believe they are playing silly little games like charging for priority shipping, misquoting the ship date and stressing out a customer.
Doesn't sound very Zen to me.
Maybe it's a mistake, but with a customer that's on a significant number of RMA's and clearly communicating their requirements clearly I don't see making a mistake as all that much of an improvement over intentionally misleading them.
@JCat I hope it all works out for you bud, sorry to hear you are having such a tragic experience.
Yeh I'd hold off for now if it were me, there are times when innovation isn't worth the hassle of dealing with a CS dept. thats either incompetent or intentionally misleading their customers.
@JCat's experience is not a one off, there are others like @biohacker's, @Icon13's, @Bass Vaper's, @Volteric's. The list of disappointed customers is growing rapidly and I'm shocked that HL's aren't making more of an effort to appease these customers.
There may not be vapes that hit with the same signature but there are vapes out there that don't cause nearly as much angst or stress.
If you want to see what an example of a company going out of their way to help a customer out, go check out the DynaVap thread.
I have been reading the dynavap thread as i have the "m" on its way to me. Looking like a nice little vape!I can't believe they are playing silly little games like charging for priority shipping, misquoting the ship date and stressing out a customer.
Doesn't sound very Zen to me.
Maybe it's a mistake, but with a customer that's on a significant number of RMA's and clearly communicating their requirements clearly I don't see making a mistake as all that much of an improvement over intentionally misleading them.
@JCat I hope it all works out for you bud, sorry to hear you are having such a tragic experience.
Yeh I'd hold off for now if it were me, there are times when innovation isn't worth the hassle of dealing with a CS dept. thats either incompetent or intentionally misleading their customers.
@JCat's experience is not a one off, there are others like @biohacker's, @Icon13's, @Bass Vaper's, @Volteric's. The list of disappointed customers is growing rapidly and I'm shocked that HL's aren't making more of an effort to appease these customers.
There may not be vapes that hit with the same signature but there are vapes out there that don't cause nearly as much angst or stress.
If you want to see what an example of a company going out of their way to help a customer out, go check out the DynaVap thread.
I gave them simple instructions to appease me: stop sending me my repair unit and furnish me with a new blue one.
She said a-okay. Sends back same POS. Of course I'm paying for every shipment with time and money. Bunch of morons. Seriously, I've been long suffering. Add this to a LONG list of crowdfunded pieces of half-baked shit.
Hi
got mi SS GH since 9 months without issues . Sad for people still having problems , but I can say that if it works , it does great !! Now I experienced sub ohm tanks with e-liquid , very very practical , but I prefer dry herbs. Waiting for new batteries , wich are actually very difficult to find in Europe. Anyone had an idea , anyone did find not dedicated ones ?
I have been reading the dynavap thread as i have the "m" on its way to me. Looking like a nice little vape!
It is an amazing time to be an enthusiaist. There are many quality vapes on the market.There may not be vapes that hit with the same signature but there are vapes out there that don't cause nearly as much angst or stress.
It is an amazing time to be a enthusiaist. There are many quality vapes on the market.
As always @GreenHopper, nice post.
Sorry to hear that man, as a HL customer myself I fear the day I have to RMA again.
Just for transparency, I have only had to RMA one of my units twice and the process was fairly smooth but this was before they switched to having the whole unit returned. So I personally am only concerned about the growing number of poor CS examples.
It's good to see there are users having a positive experience, I don't think it's all doom and gloom and I would encourage as many happy hopper heads out there to chime in with their good experiences.
However I can no longer in good conscience recommend the GH knowing that if you happen to get lumbered with a dud you are likely to end up spending 1/3+ of it's value on return fees and HL appear to have a barron field of fucks to give about compensating you with either a priority return service or supplying you with a new device while they spend the time figuring out what was wrong with the old one.
I think the VapCap M is a great device backed by an amazing company, the vape signature is not for everyone, no vape is, but even if you don't instantly fall in love with it it's not like you will have invested a decent wodge of cash and time into it.
How's the vape sig for the DynaVap compared to GH?