So another update ... pretty pissed off actually about this one, and this one HL
better make right (although I don't know what I'll do about it ... since I really don't have any options ... I can choose to throw out both my Hoppers ... I can't sell them as I can't get them fixed, and I can't sell them broken ... probably going to cost me in excess of the cost of a Hopper in shipping to get a working one ...
if even that makes that happen ... anyways ... guess they've got me by the balls ... I'll I can do is whine to no effect ... sigh ...)
On Friday, I sent a message to HL about my Ti Hopper, as they had it since Tuesday, and it was still in repair and testing; knowing that it takes 2 weeks shipping, and I was leaving town in 2 weeks, and I really wanted it back prior to then, I reached out to make sure this would happen. Sent a second message Monday, outlining that if it wasn't sent out that day, it would not make it to me in time, and I really wanted it back on time; seems the least they can do is get it back to me considering all my RMA's and owning two and yet to have a fully functional one for more than a few days (my Ti one from
@biohacker is the only one that worked almost properly ... worked properly 90% of the time for the first few days ...)
Caroline answered on Monday later in the day, and indicated my Hopper was ready to go out, and they were just waiting for the Ti PFEs so everything would be ready to ship out tomorrow (Tuesday). I paid an additional $45 USD to have everything shipped out priority, as I really wanted it for my week out of town, so guess I had no choice. I even indicated (sort of jokingly) that it better come back fixed after the significant amount of money I just spent to get it here sooner!
So Tuesday night I send a message, as no shipping notice, again Wednesday I send a message, still no response, and then I get a shipping notice .... for UPS Mail Innovations!!!!!!!!!!!! So I flip out a little (I mean we are talking maybe 5-10 messages between my Ti and SS warranty claims, and I really emphasized how I wanted it here by the 12th absolute latest. This felt like a real slap in the face. Did she even read any of my e-mails? Did she even actually check on the status of my Hopper?
Because it gets better! I checked the shipping info, and it seems it shipped out LAST WEDNESDAY!!!! So she charged me $45USD to have something shipped priority on Monday, when it had already shipped 5 days prior!!!!!! They better refund me my $45. And if they've already shipped out my PFEs priority (not with the Hopper), I still expect that refund. I NEVER indicated I would like to have my Ti PFEs shipped priority on their own! It was always about the Hopper. Although it's a pain, if they don't want to issue a refund, I guess I'll at least get the ball rolling with the Better Business Bureau.
So I really have to ask this again, even though it's been asked before: Does Hopper Labs really care at all about it's customers? I wonder if they are spitting in the Hoppers before they send them out?
They should really include a sticker with the Hopper that says something like ... "Sucker!" ... "What an idiot!" (let the customer interpret it themselves ... they'll understand well enough after they deal with customer service a couple times!
Looking forward to months more of bashing my head against a brick wall! (actually I think a brick wall has a lot more give ...!)
These guys can do whatever they want, just like the government! 
Tracking delivered confirmation is how the insurance works here.
