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The Grasshopper

Discussion in 'Portable Vaporizers' started by midgetsanchez, Jun 8, 2015.

  1. JoeMama

    JoeMama Well-Known Member

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    Fly fish, just was going to offer my inputs but after reading the replies, I'd say that it covers everything. And if it seems ambiguous comparing methods it's because of the style you may like most, or, even discover styles you never thought you'd appreciate before trying. I speak for myself, of course.

    Wow, Mr Mellish, I'm genuinely impressed with the way you push that hopper. :cool: The entire process of 10 or so draws takes about an entire minute, I'm estimating. I'm curious: how hot does that thing get by the end if that period, and, how spent would a full battery have become in that time with the T settings you describe?
     
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  2. Icon13

    Icon13 Serial Vapist

    Messages:
    140
    Well, it seems that this is a proprietary battery size after all. Surprising.

    Also, have you guys seen this?

    Click to play YouTube Video
     
  3. MoltenTiger

    MoltenTiger Well-Known Member

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    Down down under
    It took HL all of 12 hours to sort out my latest warranty issue. They'll be posting a replacement blue Ti body to me over the next few days, and I'll be sending both replaced bits from either hopper/warranty back together when I get the chance.

    I'm very happy with HL's customer service, I've followed their requests and it has been entirely painless (except for the tid-bit that is being hopperless, of course).

    I can always easily get vaped, but the ease the hopper offers this is unparalleled - I am pretty excited to hop to it yet again.
     
  4. Mr Mellish

    Mr Mellish Well-Known Member

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    848
    The SS gets damn hot; nearly scalding. The Ti gets pretty warm. Batteries last a little over two chambers, I'd say.
     
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  5. JoeMama

    JoeMama Well-Known Member

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    Hey that's great news, Molten.... It's so odd that over the past few weeks I've read posts citing lousy response time on GHL warrant issues. Just very weird!
     
  6. MoltenTiger

    MoltenTiger Well-Known Member

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    Location:
    Down down under
    It is exciting for me, I really miss having a portable vape that isn't a POS.
    I think the lousy responses have more to do with the fact time slows down without a hopper, and it feels like a long time between non-instant communications as it is these days.

    HL have boasted they've sorted 100% of their warranty cases and I think they have good grounds doing so. That's a pretty solid effort from them.
    You do have to wait a little while, for them to clarify the issue and respond accordingly.
    But every time, they sort it out.
    This time around, I was much more concise in my description which made the whole process 1-step.*
    I've said it before, if you follow their methods, it is a painless and rapid process. I would guess most people are facing self provoked issues with HL PR, they've been absolutely reasonable with me, and from my perspective, so too with any case I've heard about in proper detail.
    Asking questions prolongs the ordeal, if you do exactly what is asked, which is about as simple as anything, they'll sort it out soon enough.
    There's a bit of angst when the device dies before a holiday or similar, but ultimately after a few days without a hopper you start to realise the void it leaves behind, and the rage fades to sadness. It's quite relieving knowing how simple the warranty process is.

    -----------------
    * here is my one step fix, subject: 'Red/Blue flashing - sensor issue'
    here is my previous 4 day ordeal caused by text-walls, subject: 'Unkown system failure'
    Hopefully this little excerpt can save people a bit of their time in the future, or at least offer some enlightenment as to why difference in warranty service-periods is to be expected
     
    Last edited: Oct 8, 2016
  7. moondog

    moondog It's an obsession but it's pleasin'

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    Location:
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    THIS. Every time someone rants about how shitty GHL CS is, my first reaction is a wish to be able to read a transcript of the entire interaction. I certainly can't speak to your use of "most", but if unhappy folks are using the same language and attitude with GHL that they use here, it's no wonder their interactions are less than satisfactory. The hopper folks are human too.

    No, I am NOT absolving GHL of responsibility for timely and appropriate communication and CS. But those of us on the other end of the interaction have similar responsibilities.:2c:
     
  8. catbird

    catbird hyperconscious

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    202
    I also had a fairly painless warranty replacement experience. HL responded and shipped a new body right away. It was due to arrive the day before I went out of town, but was delayed in shipping by USPS so I didn't get it before I left, which was the only rub. Everything is good with the replacement. I know people complain about it, but I liked the rings around the middle of the body created by the clip when screwing/unscrewing, though it's nice of course to have a pristine new body (and this body will show rings soon enough).

    I am becoming more GH reliant, I think. I started noticing that I'll bring it out with me in situations that I would formerly have gone vapeless, just because it's so pocketable, and I'll sneak hits in situations where I would not have otherwise bothered, but I have it with me, so yeah. It feels like a positive life addition, in that regard. Also I actually feel better having come out the other side of a warranty replacement. Like it's not the end of the world if it dies, I have the warranty and will get a working one. I considered adding an extra GH or two to my order way back when, but couldn't justify the funds and now I'm wishing I had done that for a back up, because I don't want to wait again/pay extra.

    I encountered an overtly eccentric dude in an art gallery the other night (in contrast with my more subdued eccentricity), and he was sucking on an e-cig mod as he was talking, and though it seemed like, and was likely just a tobacco cart, it could have easily been mj and nobody would have known/cared; I found myself wanting to use the GH just as brazenly. I sneak hits, because it's so easy to, or I'll break off somewhere secluded for a minute, but I find myself wanting to use the GH stealth factor to vape in plain sight, and just act like I know what I'm doing so nobody would question it (of course anyone who knows me would know that I have zero interest in tobacco). Other than around work or like my mom, I'm typically in situations in which nobody would give a shit if I did this, whether they noticed or not, but I am more of a cautious person. Anyone use it this way?
     
    Last edited: Oct 8, 2016
  9. MoltenTiger

    MoltenTiger Well-Known Member

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    Location:
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    I enjoyed reading your post, and I think it is fair to correlate customer communication ability with the rate of HL warranty.
    I thought I'd use my own experiences as an example of this (above), I am not meaning to be disrespectful to anyone, but I think what @moondog says is true, and the cases I refer to hearing about in 'proper detail' are cases where I have learnt of the transcript in question.
    We do have an ability to speed up the process, and it helps HL as much as ourselves, as much as future hopper owners.
    I am willing to accept variance from these more glistening examples, and I don't believe it will always be the customers fault for dissatisfying service, but I do believe that the customer can do a lot to help their case.

    Anyways, GH reliance is a simple mode to lapse into, and I agree it is a positive life addition in that regard. Hence my keen-ness to finally get my replacement parts!

    I wouldn't hit an eCig casually or habitually and I can't see myself using the GH like that either. But I'm sure it would be a pretty loose and enjoyable way to go about the day, and I doubt many, if any, would even have a clue what kind of dank you'd be vaping on. Even still, the ease of use is possibly the most appealing thing about the hopper, the fact that it's so easy to take anywhere, and so quick to use, and properly effective. It has made cannabis more accessible to me than I ever imagined it, and without even realising. In my mind it really signifies a change in technology akin to digital music. It changes nothing of the fundamentals but offers it all on demand in such a simple and better way.
    A while back, there was much talk about using the hopper in the cinema, and at the time I didn't think much of the conversation. But I realise now the significance of that discussion - practical and easily accessible, consequence free access to cannabis. I'm constantly seeing entertainment options, like bowling, mini-golf, sport centres, whatever, and I always consider going there with a group and the hoppers, where as before I wouldn't think twice.
    I'm sure most people in art galleries could greatly benefit from catching a glimpse of the future of civilised recreational intoxicants.
    I drive around my city at night and see plenty of drunk people. One day the world will be civilised, and those people will be able to receive great service.
     
    Last edited: Oct 8, 2016
  10. JoeMama

    JoeMama Well-Known Member

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    Location:
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    @MoltenTiger , thanks for all that detail... I agree that the more accurately and succinctly describe problems, the more direct will be the response from GHL. While it's great to see satisfaction happening with this process, it's very clear that your detailed interaction gave them everything they needed to be able to answer pointedly.

    Right on, Moon. I'm always curious about how that backstory influences the outcome. The Human Factor is subtle but always at work. It can mean the difference between getting good service and moving to the back of the line.
    "You see, words are like bullets..." Sorry, SouthPark reference. Couldn't help myself. :D

    Personally, I've had only good experience with GHL's service. I've needed replacement parts twice (two hoppers) and got them handled in a few days' time. That was 8 weeks ago, and I felt I was "lucky" that I happened to catch them on a good week, so to speak.

    Yep, I use it this way constantly. I live in a moderately small metro town and my hopper is either clipped to my shirt or pants pocket; Though I don't just whip it out indiscriminately (the hopper, that is), I have walked by people in mid-pull and it's just simply overlooked. So many people are walking around vaping nicotine with contraptions that look like power tools, and the hopper is simply ignored by most. Of course, I would always exhale in clear space (even though I have yet to notice any smell). I would never have attempted these things with the Pax (the device alone reeks!).

    Now, I admit that subconsciously I'm perhaps wanting someone to run up to me and go, "WHOA, what is that incredible thing!? Where'd you get it?!?", and I'd be all ike, "Yyyeaahhh baby".
     
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  11. Vapor_Eyes

    Vapor_Eyes The map is not the territory

    Messages:
    1,772
    Location:
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    @MoltenTiger
    Thanks for all of the info, that's the first time I've heard of the pin in the backend.

    That line in their September update stuck out to me and seemed odd. I didn't think that was anything worth bragging about honestly. The other day it occurred to me that it could possibly be a subtle jab at the Firefly 2? Maybe I'm reading too much into it. Some people say I think too much, I don't think they think enough...

    This is actually my first time sending in a vaporizer for service. It's encouraging to read all of the positive reports about the warranty process.

    I probably erred on the side of being too concise with my email, if I had been a bit more specific I might not have had to send the whole unit back. Even though I've read about it several times in this thread, I never thought to swap backends on my hoppers. :doh:

    That would have possibly allowed me to diagnose which part was having issues. Oh well, I have my trusty SS by my side so I'm in no rush. I don't need two hoppers, I just need a second hopper for backup purposes. It's a subtle distinction.
     
    Last edited: Oct 8, 2016
  12. moondog

    moondog It's an obsession but it's pleasin'

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    I wonder if that note from Caroline about resetting the pin should be in the fixes thread.
     
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  13. Vapor_Eyes

    Vapor_Eyes The map is not the territory

    Messages:
    1,772
    Location:
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    At first I thought that but the language is a bit confusing. I think it's not so much a fix as a diagnostic feature.

    In other words, holding it in temporarily resets the pin, and when you let go the pin shifts out of position.

    That's just my interpretation, I'm curious to hear other people's opinions.

    Also, I like to have at least one confirmed case of a fix working before adding it to the thread.
     
  14. moondog

    moondog It's an obsession but it's pleasin'

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    Location:
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    Good points. Obviously, I don't know which interpretation is correct. I just have this researcher mentality that says "include everything so you can find it later and at that point you'll sort out what's useful."

    Given the nature of internet discourse, yours is probably the better approach. Cause if there's one thing true of this thread, it's that "it'll come up again." ;)
     
  15. MoltenTiger

    MoltenTiger Well-Known Member

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    Location:
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    I think it is a feat to be proud of, it certainly instils confidence in their lifetime warranty.
    I stumble upon things like this and I'm happy I sent my money in the right direction.
    Albeit I'd be even happier if my back-up hadn't cooked it on me
    I agree, and I'd prefer if that particular information remained buried away from easy exposure.
    I think there might be benefit to including the potential fix in the instance of repetitive but inconsistent power failures, however this would be best placed on HLs troubleshooting flow-chart.
    As it isn't, I feel it's probably not really common enough to worry about any further.
    However, knowing of it could have reduced my warranty response by 50%, so it's not worthless info.
     
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  16. Vapor_Eyes

    Vapor_Eyes The map is not the territory

    Messages:
    1,772
    Location:
    On Demand Convection Land
    You're right. I suppose I'm just spoiled as I'm used to such service with warranty concerns. I'm very selective with the companies I purchase from, customer service and reliability are important to me.

    And I agree that a lifetime warranty doesn't mean much if you have to pull teeth to get the company to act on it.

    I received my response within the three business days promised by Hopper Labs. They offered to fix it no questions asked. So far so good, I can't ask for much more at this stage in the process.
     
  17. JoeMama

    JoeMama Well-Known Member

    Messages:
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    Location:
    Northeast
    (Rather than inserting quotes).... @MoltenTiger , @Vapor_Eyes , @moondog ,

    Perhaps as a compromise of whether to include that backend clicker thing in the Fix thread, somewhere the statement from Caroline can be posted as a "point to be noted".

    Typically, the red then off issue is caused by either the Body or Back End. If it is a Back End issue, this is caused by a pin shifting out of place and can be corrected when you press and hold the button down while the red LED is on. If the red LED continues to turn off, it is a Body issue. If you have more than one hopper (my insert), ...please play around with this a bit and swap parts to determine which part needs to be replaced. Press and hold the button all the way down while the red LED is on and see if it turns blue. If not, it seems most likely that your Body is causing this issue.

    Although I do agree that this should really be added to GH's Troubleshooting Guide.
     
  18. mephisto

    mephisto Well-Known Member

    Messages:
    955
    For the record, I had 6 or 7 warranty returns, got a shitty attitude and swore off the hopper. Now I own a Ti and a SS, both driven daily. I paid the inflated prices for the hoppers sold on ebay, no issue. Every interaction with cs resulted in a remedy. It sometimes took a short time for Caroline to respond to my query(s), but I will still happily rely on GHL to provide the technology and stealth that my usage/job/demographic demands.
     
  19. catbird

    catbird hyperconscious

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    202
    Thanks! I agree w/you and @moondog and have considered this also, though of course there will be exceptions. In particular I was confused in the shipping phase by people sending GH consistent inquiries into when to really expect their hoppers. The info about the process and all that has transpired is accessible here and I don't see what that could possibly accomplish (I know that is not about warranty service, but it's a CS issue with some parallels).

    Yes, I think that's apt and that technological advancements shifting usage on a broad scale is exciting! Personally, I never bought a Pax because I had other vapes on my radar, and the cost seemed inflated considering the drawbacks, and since flowers are my main thing, not concentrates, until the GH I didn't have a portable that I was inclined to throw in my bag for no particular reason. I was initially overwhelmed by the response of early GH users and skeptical of all the fangirl/boyishness, and the many statements of how it was a "game changer." My dislike of cliches aside, I get it. The size/form factor, instant heat up, absolute simplicity of use, and portability of batteries, all without sacrificing power, do set it apart (maybe I need to print a retraction of some of my previous posts about their video ads and such). While I <3 my beautiful logs and my other portables, even for home use I can't argue with the convenience of the GH. I was trying to only use it when out to extend the life, but I keep finding myself carting it around at home in a little tray with @Ratchett's stand and mini funnel etc (it's a good little setup that ups the convenience). Now that I had an almost painless warranty experience, and I have a working hopper back, I'm not living in fear of it breaking, so I'm succumbing to just using it at home if I want to. It has amazing effects. If it fails, all is not lost and HL will rectify it.

    I hope we will soon see improved reliability (obviously), and more options for portables that can do what the GH does, from HL and others. I make a point to buy from companies with exceptional CS, and while to me HL was rather questionable w/r/t transparency and shipping estimates, I couldn't resist, even straying from my wood/glass/handmade leanings. And I have no complaints about the hopper or my experience with their warranty service, and other communications like changing the color or my preorder accessories etc; all were responded to and handled quickly and effectively, and I felt bad for even bugging them with editing my order knowing they were being inundated with such requests. I agree with you that their 100% rate is important and should be stressed. HL was clearly wedded to the pen design, which has it's advantages (I think it's marketable and drew people in), and I would love to also see an alternate hopper with a similar footprint, but different shape, in which the heater is not near the mouth piece and the vapor path is longer (maybe they can riff on another commonly carried item for a new shape, too). I think that what really makes the GH is the heater tech, and HL earns major props for this.
    I especially like this.

    Cool, I am realizing that my sneakiness is mostly unwarranted. And I think I have the same subconscious desire for the GH to spark recognition/inquiry!
     
    Last edited: Oct 8, 2016
  20. hi_there

    hi_there Well-Known Member

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    451
    I don't get it, you bought one from GHL and had a bunch of returns and a bad attitude from them. Then you went ahead and bought two from ebay at inflated prices and are now happy?
     
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  21. Icon13

    Icon13 Serial Vapist

    Messages:
    140
    I'm at a wedding as I type. In California, so nice at night. Napa to be exact. And outdoors, so I'm sneaking a toke left and right. Love this little guy!
     
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  22. Purple Lava Lamp

    Purple Lava Lamp Active Member

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    Location:
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    Does anyone here have both the Pax2 and a Grasshopper? And can tell me how they compare?

    I've been waiting for my GH SS for 9 months, and at this point have given up hope of receiving it anytime soon. Just saw the Pax2 for $199 and thinking about getting it. Is it worth it?

    My ideal vape is discreet, portable, uses herb (I'm not into oils, etc) and gives nice hits. My first choice is the Grasshopper but who knows if my order will ever arrive, and I want to get something else in the meantime... Pax2 ?
     
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  23. MoltenTiger

    MoltenTiger Well-Known Member

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    Location:
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    Agreed, and I'm sure we will. Especially when their production drops to a more casual pace.
    In terms of other devices, HL have shaped the market - just look at the flowermate Swift / Boundless CFV.
    I think there will be a year or two before there is adequate competition to the GH dynamic, but it's exciting to see product design shifting towards better usability, on demand heat and lower prices.

    They certainly were questioned a lot. I had to wait over 12 months for my pre-order, and I remember being confronted by the angst of the then already 12 month waiters online after commenting on a bi-monthly update. I quickly learnt that my September ETA was not feasible, but I would have known that if I'd spent an extra hour googling before purchasing. But the Paypal security as well as the reviews made me jump the gun. No regrets from me, but I bought retail the first chance I got. As annoying as it is, their marketing stance is the reason they are still around today, anyone doing actual research would have easily known the wait was excessive.
    Transparency wise, they did actually give reason to every delay, and they did improve their estimates significantly. Was it by enough? Probably not for anyone with bridges already burnt.
    But there is a full written history of their daily activities on their indiegogo campaign, their transparency could have easily been worse.


    I especially like this. I love not being tethered to a power outlet.

    The Pax 2 is pretty cool. It's a great size, and very robust.
    It is conduction based, which means it continues to cook material and the flavour is not so good.
    It shines with a very fine grind and a dense pack, but the oven houses a large amount of herb, it's common for people to use an extra screen in the oven to shrink its size (helps to get dense cloud off smaller packs).
    It smells a lot, people will notice this. You can get air-tight caps for either end to minimise the smell, but it reduces its stealth factor by a decent amount.
    Personally I think it's not worth the asking price, and a hopper from Vapefiend will cost only a tiny amount more and give a much better experience, although direct draw is probably on-par.
    I sold a hopper to a mate with a Pax 2 and I am pretty sure he doesn't use the Pax anymore. His Mighty still gets use, but I think the hopper is adequate. I only miss having a Mighty when my hoppers are dead, which is not common enough to justify getting one.
    I would look at the new Flowermate Swift or Boundless CFV if I was considering a non-hopper back up.
    But the serous advantage of having two hoppers is dual wielded hits, it's a good bonus worth considering.
     
  24. Mr.Sifter

    Mr.Sifter Well-Known Member

    Messages:
    354
    Man how i wish arizer would work on a hopper similar device.
    These guys know how to create a trustfull product.
     
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  25. lookhigh

    lookhigh waiting for the click

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    1,238
    Location:
    Mystcal land of Eire
    Reliability is not the hoppers strong point :worms: Great for quick hits and microdosing.
    100% reliability is my OmniVap and also unbreakable.
     
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