You're right. I suppose I'm just spoiled as I'm used to such service with warranty concerns. I'm very selective with the companies I purchase from, customer service and reliability are important to me. And I agree that a lifetime warranty doesn't mean much if you have to pull teeth to get the company to act on it. I received my response within the three business days promised by Hopper Labs. They offered to fix it no questions asked. So far so good, I can't ask for much more at this stage in the process.