Arizer respond: Thank you for your email. If there is no error code displayed on the LCD and the internal alarm is not beeping, there are a few possibilities as to why you might be experiencing the problem you described.
Always keep the dome screens up inside the whip elbows clear of any particles that can clog and restrict the air flow, replace/clean as needed. If your dome screens get clogged, they will restrict the air flow and can significantly increase the temperature of the glass, causing the problem you have described. To clean your dome screens is easy: soak them in rubbing alcohol for 30-40 minutes, scrub with a toothbrush or pipe cleaner, rinse with warm water, and allow them to dry. You can also purchase new screens from our website,
www.arizer.com.
Besides clogged screens, another possibility is that at some point along the way the glass heater cover may have been accidentally broken. If the glass heater cover is broken then you can either: (1) buy the part and do the repair yourself by following the instructions provided, or (2) you could send your unit in and pay for it to be repaired. To check if your glass heater cover is broken, unplug your unit and allow it to cool to room temperature. With one hand, firmly brace the unit on a counter or table, and with the index finger on your other hand touch the glass heater cover and carefully check if it moves around at all. Also turn your unit upside down and very gently shake it, watching and listening for any broken glass.
A lot of factors affect the vapor amount and density, such as:
the temperature setting
the fan speed
the type and quality of tobaccos or herbals used
the moisture and how fine a grind used, etc.
All of these factors considered will create different amounts of vapor. Some herbals produce many bags of thick vapor and others can produce only one or two bags of light vapor due to potency and the other factors mentioned. Perhaps the tobacco or herbals you are using currently are too dry and/or require a different (lower) temperature setting or are not an ideal blend for use with the unit. Different temperatures are required for different herbals and tobaccos used. If the vapor is too thick then try turning your temperature down or try using a faster fan speed. Stirring your herbs with the glass stirring tool provided after each bag blown will expose more of the active ingredient thus producing more vapor.
If you are confident that the issue is not due to the tobacco or herbals used, or clogged screens, or a broken glass heater cover, I can provide you with information on how to proceed with a warranty claim for a power adapter, or warranty service. As the warranty is limited, it is possible that the warranty has expired, in which case I can offer a repair service for a fee. Also, I must inform you that if you send your unit in for warranty service and our repairs technician tests your unit and it passes all the test, you will be responsible for paying us the cost of return shipping for your unit. Also, if our repair technician determines that the issue is a broken glass heater cover, you will be responsible for paying us the cost of a glass heater cover repair which is $40.00 plus applicable taxes.
Please provide me with the following information:
your full name and shipping address
the model number on the bottom of your unit (starts with NSH)
a copy of your sales receipt
Best Regards,
Kevin
Arizer Tech
service@arizer.com
Also one of my short tube for bags smells little bad because of combustion and became little yelow too. How to clean a whip? I only use iolite and MFLB vaporizer before so i don't know a lot about use of extreme vaporizer. Sorry for my bad english
