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Pax Vaporizer by Ploom

Discussion in 'Portable Vaporizers' started by frayded, Jun 1, 2012.

  1. pakalolo

    pakalolo RoboMod v3.17 (ticking) Staff Member

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    As discussed several times in this thread, the screen is not perforated.
     
  2. Boss

    Boss Member

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    Ah, thank you. I apologize. I've read every page in this thread but I guess I didn't take notice until it applied to me.
     
  3. Live-N-Learn

    Live-N-Learn Higher, Higher, Baby...

    The sensor/temp problem got the best of me. I couldnt take it any longer. I am now shipping my Pax back today. I am just waiting on my return label and then I will be eagerly anticipating my Pax's return. :)
     
  4. welderboy

    welderboy its 4:20 somewhere.....

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    the screen is probably preforated for surface area, like the dimples on a golf ball....more surface area, more heat transfer,,,just a guess
     
  5. The Fork

    The Fork Member

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    Based on this I wish I would have bought from ploom instead of vapeworld bc it looks like a large % get sent back at least once.

    Also u pay a premium for apple products because as Steve jobs said "it just works" so the pax is innovative like apple products but not reliable like apple products.

    I get mine tomorrow. I hope I get a good one and I will maintain it per this thread and hope for the best
     
  6. BittenBagel

    BittenBagel Active Member

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    [​IMG]
    Other than the temp light staying on sometimes while the mouth piece is connected I was enjoying my Pax during the Thanksgiving break at the Jersey Shore on the beach with some of the destruction. What a handy vape and what stealth it has! Returning my Pax to be repaired/Replaced this week. Its in my hands right now and already cant wait to get it back! Vape on, vaporists.:rockon:
     
  7. pakalolo

    pakalolo RoboMod v3.17 (ticking) Staff Member

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    I don't know where you get the information that a large percentage are returned at least once because my information is that it is not correct. It's possible a large percentage of the owners posting here have shipped theirs back at least once, depending on how you define large, but even if that were true it would be meaningless. The number of owners posting here is an insignificant and atypical sample of all Pax owners. Dealers I've asked actually report a low return rate for the Pax. I highly doubt that Ploom's experience is much different.
     
    SoCalShore and Mendohead like this.
  8. The Fork

    The Fork Member

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    What do you define as large and what do u define as small? U stating that my assumption that a large % are sent back being false is based on talking to a few dealers? The posters here are probably the most informed Pax owners in possession of the product in my opinion.

    So in your opinion the design isn't inherently flawed either? U contend that the posters here are a vocal minority?

    Basic statistical sampling using this board as the data set would probably show that a larger % have problems and are returned than should be expected for a premium product. I believe they throw out the 10 year warranty to help alleviate any questions of product quality bc they have a lot of data on failure rate. But of course as u insinuate I could indeed be wrong.

    One last thing, I would surmise that a large% of people don't send it back or bring a malfunctioning one to the dealer bc they have a little fear of it not being 100% clean. I am a rookie on this and I would have quite a bit of anxiety about mailing an object that isn't 100% clean across state lines.

    I thank you for your reply in advance.
     
    GratefulVapor and Mendohead like this.
  9. Live-N-Learn

    Live-N-Learn Higher, Higher, Baby...

    Pax is a volunteer. Wow Pax should win the Nobel Peace Prize.


    I ordered my Pax from vapeworld and they were very helpful and led me here, but I communicated with Ploom directly for my return. (I also miss mine already and I still didnt ship it out.)

    I will take a break while it is gone. I havent had a day off in over 3 years. :X
     
  10. The Fork

    The Fork Member

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    That is indeed great news. Thank you for posting that.

    Very often for electronics and software, enthusiast boards such as this are monitored by manufacturers for informational purposes on their products. I know this occurs at multiple software and hardware firms.

    I love this board and thank everyone in it for contributing. It has helped me to be very informed

    I can't wait to receive my Pax tomorrow.
     
    Mendohead likes this.
  11. Live-N-Learn

    Live-N-Learn Higher, Higher, Baby...

    No doubt, dont want another person all disgruntled for no reason. The warranty is legit so I am not sweating returning my Pax, though I will miss it dearly.
     
    The Fork likes this.
  12. pakalolo

    pakalolo RoboMod v3.17 (ticking) Staff Member

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    I said I have no idea where you got your information. I suspected it's just from reading this thread and I think you're confirming that. I, on the other hand, have actually tried to find out what the real return rate/warranty claim rate is. The information I've been able to get reflects a low rate, much lower than some other recent devices.

    FC is a tiny corner of the vapourizing world. We've just passed 10,000 members, but the number of active participants is much, much smaller. To put this in perspective, 10,000 units for the Pax is a drop in the bucket. If this thread has more than 100 different posters I'll be shocked. While there are highly informed owners posting, there are also a lot of people who had a Pax problem, went looking for help, and wound up here. So you have a minuscule sample size that is heavily biased towards owners with problems, and from that you draw a conclusion that applies to the Pax in general?

    Of course the posters here are a vocal minority. It's practically the definition of the place.
     
  13. The Fork

    The Fork Member

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    Thank you for your reply. You stated you tried to find out the warranty/real return rate. Where did u look for that info and what was your sample size. Also, after all your due diligence what conclusion did you arrive at for your estimated return/warranty rate %wise? U also state that it is lower than other new products, what actual % was that for the other products?

    One last thing, I would surmise that a large% of people don't send it back or bring a malfunctioning one to the dealer bc they have a little fear of it not being 100% clean. I am a rookie on this and I would have quite a bit of anxiety about mailing an object that isn't 100% clean across state lines. Would u agree with this assumption?
     
    Mendohead likes this.
  14. pakalolo

    pakalolo RoboMod v3.17 (ticking) Staff Member

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    Whenever I request this kind of information I always include a promise not to divulge specific numbers or where I got them. I do this up front to make my source more comfortable with releasing the data. The sample size is large enough that the margin of error is under 2% with 95% confidence. I can say this: the return rate came out around 2%, but about half of returns are not actually faulty, they are from inadequate cleaning, so just under 1% warranty rate.
     
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  15. The Fork

    The Fork Member

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    Thank you

    What about my 2nd question,

    One last thing, I would surmise that a large% of people don't send it back or bring a malfunctioning one to the dealer bc they have a little fear of it not being 100% clean. I am a rookie on this and I would have quite a bit of anxiety about mailing an object that isn't 100% clean across state lines.

    What type of risk is there in sending an item in the mail over state lines that isn't 100% clean?
     
    Mendohead likes this.
  16. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

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    I haven't heard of any issues but you never know.
     
  17. pakalolo

    pakalolo RoboMod v3.17 (ticking) Staff Member

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    Sorry, I didn't see your second question.

    The theoretical risk is that you could go to jail. In practical terms, there is no risk. People do this all the time and I'm unaware of any case where someone was prosecuted for it. Obviously I can't say how many people are afraid to mail back their device, but lots of people aren't. Start with each and every one who posted here and led you to your conclusion. Anyone who has fears can ask the dealer or manufacturer to provide guidelines for returns, but there will always be those who don't. I don't believe that there are enough timid Pax owners with problems to justify your original conjecture, however.
     
    Mendohead likes this.
  18. Mendohead

    Mendohead Active Member

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    pakalolo and the fork, thanks for the good bantering. you make me feel like im back in a stats class... So, on FC, in the other specific vape unit threads, are there any other vapes that ppl are having so much trouble with...i imagine there has to be, but this thread is full of ppls troubles. and yes, i realize ppl normally post when there is a problem and not when everything is good... though i have been posting nothin but praise for the ssv in that thread...
     
    GratefulVapor likes this.
  19. pakalolo

    pakalolo RoboMod v3.17 (ticking) Staff Member

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    You're welcome.

    There have been other models with a similar pattern in their threads. If you read the Arizer Solo thread, for example, you'll see that it was much the same for the first year or so. Arizer sorted out the issues and so today you don't see as many people posting with problems. A lot depends on where the device is in its life cycle. Not every new design has teething problems, but lots of them do.
     
    Dreamerr and Mendohead like this.
  20. TheDudeNextDoor

    TheDudeNextDoor Abiding

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    The Fork, did you really just suggest that Ploom offers a 10-year warranty to try to somehow give someone false hope that their product isn't a POS? LOL. I think you have that backwards, man. How many vapes do you know that carry a 10-year warranty? Shit, how many products do you know period that offers a 10-year warranty?

    I feel your concerns. I had the same concerns and still do, really, since I have only had my Pax for about three weeks now. It's the 10-year warranty that encouraged me to give it a go, though. That gives me piece of mind that if I do have problems, I'm covered.

    I think all vapes have their positives and negatives, though, and problems like some have experienced with the Pax are not all that unusual. One thing to keep in mind is that vaporizers are a pretty new technology and new models are coming out all the time. It is inevitable that the technology will have some growing pains.

    And in the obvious comparisons to Apple stuff, before anyone starts saying that it's different because Apple products don't have issues, they might want to talk to adopters of the first iPad.
     
  21. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

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    All products have issues but you have to know the issue and know what you are willing to deal with. You must pick what is right for you. Some have barely any maintenance some have a lot. Some are easy to clean some are harder. Just pick what is in your ability and willingness.

    I buy cheap frying pans cause I know I am going to throw them away and buy new ones in a year or two.
     
  22. Mendohead

    Mendohead Active Member

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    Well said Dreamerr... I realize now that i never shoudl've gotten a PAX because of the maintenance/cleaning required for it to run at full steam. Im kinda lazy when it comes to that stuff, but i know others who are like zen about cleaning... PAX is bitchin when its all clean and ready to go, but when its not, ugghh i say. for now, the SSV is doin me good, though, most obviously, i cant go mobile with it .

    I definitely think the PAX is for those who do enjoy the cleaning process and dont mind the regularity of it. Vape on

    mod note: Back-to-back posts, merged. Please use the Edit feature, thanks.
     
    GratefulVapor likes this.
  23. DHosa713

    DHosa713 Member

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    has anyone noticed that when you pack a fresh oven full, take a couple of drags from it, turn it off, let it cool completely, come back to it turn it on and find that it feels like you lost out on lots of good vapor even if you stir it or not, as opposed to vaping the whole oven from start to finish... is it me, am i doing something wrong, or is this normal?
     
    newVaper420 likes this.
  24. TheDudeNextDoor

    TheDudeNextDoor Abiding

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    Part of that, I think, is that it isn't as "fresh." The same concept that is true for leftovers. They're just rarely as good as when they were hot on the plate. I want to say it's because it is a conduction vape, but I really find it true with all my vapes, conduction or convection, more or less equally. It just doesn't vape quite as satisfying as it does when you vape straight through an oven.

    On the other hand, when I used it during a concert a couple weeks ago, I had several satisfying sessions on one oven on low throughout the evening.
     
    Tweek and GratefulVapor like this.
  25. Dreamerr

    Dreamerr Always in a state of confusion and silliness♀

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    You need to draw and cool it down after it is off. You can't just take your last hit, turn it off and expect it not to keep cooking. Good luck.
     

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