John Lewus
Well-Known Member
Ohhh this has put me on the edge. I am really considering the 1K with the really special tube. I am thinking it over this weekend while I look at my checking account and upcoming expenses.
Discontinued VapeXhale Cloud
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Purpl3_Haz3
On a Permanent Vakation
Sounds great! (aside from not having my Cloud for a week or two...but I think I'll get by with the supreme and pax haha!) Only one (two) more questions regarding this perk. First off: My Cloud was purchased and received around july/august 2012...I'm coming up on its warranty lapsing. I'm planning on purchasing the upgrade/extension, for $150, but waiting to send in my Cloud until sometime in the future. How should I go about this? Can I pay my $150 upgrade/warranty extension, and the $250 for the nimbus, all at the same time, and then wait until the Nimbus is available to send in my Cloud?
Second question, kind of...for anyone else using this perk, it's safe to assume that you have to jump on this within the next 15 days, correct? If so, do you have to send in your cloud right away when you purchase the $250 perk, or will you be able to wait until the Nimbus is ready to go, before sending in your existing Cloud?
Thanks for the initial response, and any more light you can shed on this!
theCerberus
Well-Known Member
Instead of that costly, cloudless waiting period idea, you could go by what most companies do, proof of purchase (receipt and serial number)?
Sinclue
OK disagree with me, I can't force you to be right
Follow up related question: I have a non-working warranted Cloud+ so can I go the $250 perk, send in my Cloud+ get it repaired and sent back along with a new Nimbus?
Purpl3_Haz3
On a Permanent Vakation
Good addendum! I wonder what exactly makes a persons Cloud eligible or ineligible...and what they would do in the case of a broken Cloud being sent to them, or....what if someone sent in their working Cloud, and it broke in transit?
Inquiring minds, waiting to drop a dime on this, would like to know a little more before spending and waiting. I don't mind having to get the money together between now and 16 days, but I'd like to know if I have to send my Cloud in sooner or later, and other specifics, beforehand.
Thanks again!
Seek
Apprentice Daydreamer
These 250 and 350 perks look so tasty! And I'm high, how can I resist?
Sending a working Cloud in is not that appealing to me as I'm international and have just just one Cloud.
I'd love a long mouthpiece added though, so the 350 perk is more appealing to me at the moment.
Not havig to send the Cloud to the US and back, and a mouthpiece will extend the glass collection and makes it able to split everything into 2 woking packages.
I could have the OG Cloud and mouthpiece as a backup or to let someone borrow it, or sell it after the warranty expires...
Sadly my budget is 250 right now, still down from the original Cloud purchase.
I'll have to wait and save some more.
Sending a working Cloud in is not that appealing to me as I'm international and have just just one Cloud.
I'd love a long mouthpiece added though, so the 350 perk is more appealing to me at the moment.
Not havig to send the Cloud to the US and back, and a mouthpiece will extend the glass collection and makes it able to split everything into 2 woking packages.
I could have the OG Cloud and mouthpiece as a backup or to let someone borrow it, or sell it after the warranty expires...
Sadly my budget is 250 right now, still down from the original Cloud purchase.
I'll have to wait and save some more.
John Lewus
Well-Known Member
I am trying to image what the Nimbus Fanatic hydratube would be like. Based on the pics I keep thinking of a double chamber with a tree on bottom, disc perc on top, ice pinches, and the beautiful glass artwork of the monkey and banana on the inside.
b0
Cloudy...
Hi Troi! I'm really interested in the 250 offer but I'm international, will the shipment still be on VXL dime?. Won't be posible to verify my cloud with my warranty and just send me the Nimbus? I will put the trigger for sure if I can avoid to send my cloud+ overseas, I have to admit that it works so well that I'm afraid to send it
and you will save some money too with international shipping.Edit: Post 666, coincidence?
darkrom
Great Scott!
Just got the $250 option. No way I can say no to a Nimbus for $250!
Guys thank you for that offer. My ticker is 100% fine so it is a "waste" for me, but I need to try this new version out as well
EDIT: Not letting me pay with my credit card through paypal. VXH can we work out a way to do this payment direct through paypal? I'd love to get the $250 upgrade offer if it is true I keep my ticker AND the nimbus.
I can send the $250 right now through paypal, it just won't let me use my PAYPAL credit card on indiegogo for some reason. Please let me support you
Guys thank you for that offer. My ticker is 100% fine so it is a "waste" for me, but I need to try this new version out as well
EDIT: Not letting me pay with my credit card through paypal. VXH can we work out a way to do this payment direct through paypal? I'd love to get the $250 upgrade offer if it is true I keep my ticker AND the nimbus.
I can send the $250 right now through paypal, it just won't let me use my PAYPAL credit card on indiegogo for some reason. Please let me support you
oldiebutgoodie
Apostle, Church of Vaporization
Mea culpa if this was already answered by VXL and I missed it . . . I'm in a similar situation, except that I already purchased the Plus upgrade but didn't send it in yet. My guess - and this is just a guess - is that the Plus upgrade is discontinued. It probably doesn't make sense to retrofit the Cloud with Nimbus components, assuming that would even be feasible technically (which there is a very good chance that it is not). If so, then the upgrade path for the Cloud is to the Nimbus. The more challenging question might be how Cloud Plus warranty service will be handled. I'm not particularly concerned though, VXL has demonstrated its commitment to customers and I feel confident these details will be satisfactorily worked out.
MonsterWithoutBorders
Philosophim
I also purchased the upgrade and was planning to send my old cloud in for the upgrade close to the end of the extended 2 year warranty. I am not sure what this means anymore exactly but I am not worried.
That Taste Tester event sounds fun. I was wondering if a fanatic would be welcome.
brewer
Well-Known Member
Just a suggestion, but modify the the trade in option so that people do not have to go without a Cloud:
1) List the criteria for what an eligible trade in is, e.g., own existing Cloud, it works, you are the original owner with receipt/proof of purchase, it was within proper warranty period, etc;
2) Have the Cloud owner sign an agreement that verifies he or she have an eligible Cloud. Further, the agreement explains that if he or she send back a non-eligible Cloud, he or she will be charged the full value of the Nimbus (subject to customer returning the new Nimbus unused, if the customer elects), and VapeXhale will send his or her non-eligible Cloud back to them;
3) Place a hold on the customer's credit card or debit card for the retail value of a new nimbus, and the amount of the upgrade promotion;
4) VapeXhale sends a new Nimbus to the customer;
5) Upon receipt of the Nimbus, customer sends in his eligible Cloud;
6) Upon receipt of the eligible Cloud, VapeXhale will remove the hold on the customer's credit card for the retail value of the Nimbus, process the amount of the upgrade as payment to VapeXhale, and then VapeXhale will return the customer's eligible Cloud to the customer; and
7) Customer gets an upgrade without having to go without his or her Cloud!
This may help people, especially international customers, find the trade in option more palatable. It is also a good way to encourage customers to upgrade to Nimbus, and get Clouds out of the market--so that warranty issues with them slowly disappear.
Additionally, if people have purchased a Cloud Plus upgrade or extended warranty, you can offer to rebate the amount paid for that off the price of the trade in option. I.e., if customer paid $150 for an extended warranty and the promotion for a trade-in is $250, then customer effectively pays $100 for a new Nimbus but forfeits the extended warranty on his or her original cloud. End result: Customer has a Nimbus and Cloud with original warranties for $100; it's a good deal. VapeXhale gets $100 and does not have to cover an extended warranty for either unit.
Additionally, give the customer the option to elect to apply Cloud plus upgrade/extended warranty funds to purchase an extended Nimbus warranty. I.e., The customer effectively gets a Nimbus for $250 with an extended warranty. And his or her original Cloud returns to the original warranty period. End result: Customer gets an extended warrantied Nimbus, and an original warrantied Cloud for $250.; It's a good deal. VapeXhale gets $250 and only has to service an extended warranty on the Nimbus, which it would prefer to do--over the older Cloud--no doubt.
This will encourage cleaning up warranty issues, encouraging people to a Nimbus, and be seen as customer friendly way to do it.
1) List the criteria for what an eligible trade in is, e.g., own existing Cloud, it works, you are the original owner with receipt/proof of purchase, it was within proper warranty period, etc;
2) Have the Cloud owner sign an agreement that verifies he or she have an eligible Cloud. Further, the agreement explains that if he or she send back a non-eligible Cloud, he or she will be charged the full value of the Nimbus (subject to customer returning the new Nimbus unused, if the customer elects), and VapeXhale will send his or her non-eligible Cloud back to them;
3) Place a hold on the customer's credit card or debit card for the retail value of a new nimbus, and the amount of the upgrade promotion;
4) VapeXhale sends a new Nimbus to the customer;
5) Upon receipt of the Nimbus, customer sends in his eligible Cloud;
6) Upon receipt of the eligible Cloud, VapeXhale will remove the hold on the customer's credit card for the retail value of the Nimbus, process the amount of the upgrade as payment to VapeXhale, and then VapeXhale will return the customer's eligible Cloud to the customer; and
7) Customer gets an upgrade without having to go without his or her Cloud!
This may help people, especially international customers, find the trade in option more palatable. It is also a good way to encourage customers to upgrade to Nimbus, and get Clouds out of the market--so that warranty issues with them slowly disappear.
Additionally, if people have purchased a Cloud Plus upgrade or extended warranty, you can offer to rebate the amount paid for that off the price of the trade in option. I.e., if customer paid $150 for an extended warranty and the promotion for a trade-in is $250, then customer effectively pays $100 for a new Nimbus but forfeits the extended warranty on his or her original cloud. End result: Customer has a Nimbus and Cloud with original warranties for $100; it's a good deal. VapeXhale gets $100 and does not have to cover an extended warranty for either unit.
Additionally, give the customer the option to elect to apply Cloud plus upgrade/extended warranty funds to purchase an extended Nimbus warranty. I.e., The customer effectively gets a Nimbus for $250 with an extended warranty. And his or her original Cloud returns to the original warranty period. End result: Customer gets an extended warrantied Nimbus, and an original warrantied Cloud for $250.; It's a good deal. VapeXhale gets $250 and only has to service an extended warranty on the Nimbus, which it would prefer to do--over the older Cloud--no doubt.
This will encourage cleaning up warranty issues, encouraging people to a Nimbus, and be seen as customer friendly way to do it.
hookedonvape
Active Member
That sucks phoenix is taken I suggested it pages back.lol. what about going with gods of the sky like Zeus or Horus. Im sure there are better ones. damn thought I might win something.lol. nice campaign so far vxl team
That sucks phoenix is taken I suggested it pages back.lol. what about going with gods of the sky like Zeus or Horus. Im sure there are better ones. damn thought I might win something.lol. nice campaign so far vxl team
Maybe the vapexhale Aries. (Baked and shooting in the dark).lol
damn thought I might win something.lol. nice campaign so far vxl teamThat sucks phoenix is taken I suggested it pages back.lol. what about going with gods of the sky like Zeus or Horus. Im sure there are better ones.
damn thought I might win something.lol. nice campaign so far vxl teamMaybe the vapexhale Aries. (Baked and shooting in the dark).lol
11eleven11
Well-Known Member
All I can say is I'm really excited about the new additions to this campaign! That is super awesome of them to provide for those who already bought a Cloud. Their actions show that they really are in line with their mission statement -- providing great value and kindness to the world.
SM told me that some indiegogo employees are psyched about the VXH and a few want to buy once the campaign ends too! (They get indiedollars or something for working there.) Indiegogo is really into their product and is happy to help.
They also have a few other clever marketing ideas in mind to target people outside of indiegogo, so this + the extension will really help.
I'm very reassured now and I'm optimistic about this campaign hitting the target. More funding for them to follow their dream and make a kickass vape that puts higher standards in this market.
They are at 22%. If we can help get them to 33% quickly, that's a very good tipping point (according to indiegogo). So if you know you're gonna get a perk, jump in when you are ready and the sooner the better.
And also for the love of the good laaaaawd, I wish indiegogo would fix the # of buyers for perk levels. As someone said earlier, it sketches people out when they don't see many participants for the perks.
SM told me that some indiegogo employees are psyched about the VXH and a few want to buy once the campaign ends too! (They get indiedollars or something for working there.) Indiegogo is really into their product and is happy to help.
They also have a few other clever marketing ideas in mind to target people outside of indiegogo, so this + the extension will really help.
I'm very reassured now and I'm optimistic about this campaign hitting the target. More funding for them to follow their dream and make a kickass vape that puts higher standards in this market.
They are at 22%. If we can help get them to 33% quickly, that's a very good tipping point (according to indiegogo). So if you know you're gonna get a perk, jump in when you are ready and the sooner the better.
And also for the love of the good laaaaawd, I wish indiegogo would fix the # of buyers for perk levels. As someone said earlier, it sketches people out when they don't see many participants for the perks.
makisupacurtain
Well-Known Member
if only there was a way to make the 250$ option not require losing the services of the cloud for a period of time...
I like the way this guy thinks. We'll outline a process similar to this, just give us sometime to think through the logistics but at a high level, I like where Brewer is going here. Will outline everything sometime this weekend when I have some time to come up for air.
Just got the $250 option. No way I can say no to a Nimbus for $250!
Guys thank you for that offer. My ticker is 100% fine so it is a "waste" for me, but I need to try this new version out as well
EDIT: Not letting me pay with my credit card through paypal. VXH can we work out a way to do this payment direct through paypal? I'd love to get the $250 upgrade offer if it is true I keep my ticker AND the nimbus.
I can send the $250 right now through paypal, it just won't let me use my PAYPAL credit card on indiegogo for some reason. Please let me support you
We contacted Indiegogo, try a different browser but that functionality should be available. We are trying to drive all contributions through Indiegogo instead of you guys paying us directly because it puts more confidence in the other donors that people are contributing to us. Thanks again!
brewer
Well-Known Member
excellent point.
Even though I just spent $599 in April for a Hydracirc 2.0 package, I would be willing to do the $250 Nimbus. I bought the package from you, and registered it with you. However, I will not let a perfectly working cloud leave my house. So if you become a little more flexible, you will have another contribution.
Tbill
brewer
Well-Known Member
pro bono for VapeXhale, always
A foreseeable issue is when a customer thinks he has an eligible cloud--but it's not (as later determined by VapeXhale), he signs the agreement, then receives AND immediately uses the new Nimbus, and then he sends his non-eligible cloud in.
In other words, if upon receipt of the customer's cloud, VapeXhale determines the Cloud returned is not eligible-->then the customer is stuck with a new (but used) Nimbus that he cannot return, and because he sent in a non-eligible cloud he is not eligible for the trade in, and the customer is required to pay the full value of the Nimbus. Something he isn't desiring to do.
Regardless of fault, VapeXhale at this point, has the dilemma of what to do to then? Charge the customer the full value of the Nimbus--because the new Nimbus can't be returned used--or eat it and determine the non-eligible cloud is eligible for the trade-in promotion.
This is a minor point, but it will happen. Be clear on what an eligible cloud is in the language of the agreement. Give crystal clear examples of eligible clouds for trade in. That will help avoid confusion. Alternatively, define eligible clouds broadly to help avoid the issue.
Purpl3_Haz3
On a Permanent Vakation
IIRC, we don't know what exactly makes ones Cloud eligible or ineligible yet...