Discontinued VapeXhale Cloud

newVaper420

newVaper420

Vapor Enthusiast
Wow, I honestly can't believe that I ordered on Thursday and the HydraTrees are sold out. I guess I made a good decision in that they sold out before the HydraCircs. (I know people are saying they are basically the same) :-). I can't wait to see what tubes will be released around Christmas. Maybe I can get my family to buy me a new tube, LOL :-). I still haven't received my cloud yet, just dreaming of my cloud Hydratube collection though.

Actually my main concern is to not break this thing. I'm worried about the blowing into the tube, not that I will. I haven't done that in I can't remember. And I could take monster monster combustible hits. Occasionally, a gravity bong will be in use. It's just my lungs are clearing still, and even the EQ makes me cough. But alas, if this is the gravest of my concerns, I'm in awesome shape :-)

Sidenote: I had to combust last night. All I have to say is, Fuck Combustion! I was outside and didn't want to risk losing my WISPR. Man, big mistake there. I hate combusting.
 
newVaper420,
MacRadish

MacRadish

Well-Known Member
m0sh said:
and just turn it to an "half-pipe" and let the herb slide in...
Click to expand...

This was previously posted by someone and I find it works well for loading ELBs.
CE-SCOOP.jpg

Found:
http://www.hometrainingtools.com/laboratory-scoop/p/CE-SCOOP/
 
MacRadish,
Troi

Troi

Well-Known Member
Spiritwalker said:
Troi/SM55/VXL: I have the opportunity to purchase a Cloud from someone selling one. I fully understand that the warranty is not transferable.

If my cloud becomes defective in the future, am I able to ship it to you and get it repaired for a fee? Or am I basically out of luck and forced to either use it as a paper weight or buy a brand new cloud?

thanks!
Click to expand...

The cost of the repair service to the customer would almost be as much as a new cloud, so for now we do not offer any repair services. If someone is worried about a cloud malfunctioning and wants it warrantied they will need to purchase the cloud through us.
 
Troi,
Purpl3_Haz3

Purpl3_Haz3

On a Permanent Vakation
Looking forward to tuesday/wednesday, and I'm very anxious! A couple of questions that I haven't seen posted...

Are the new ELBs black?
ELB-1.jpg

looks like it from the pic on the site...Last I knew, they were traditional SS silverish color.

Will the shirts on the website be available in an adult small size? If not, how small is your medium?

One thing that I know is posted here, or elsewhere, but I am for whatever reason having a hard time tracking down, is the coupon code (20% off?) for the E-pik for sale on the Epic Vape site. It's not a big deal, as IMO it's a tool worthy of the ~$4.00 price tag.
 
Purpl3_Haz3,
oldiebutgoodie

oldiebutgoodie

Apostle, Church of Vaporization
hereatlast

hereatlast

Well-Known Member
Troi said:
The cost of the repair service to the customer would almost be as much as a new cloud, so for now we do not offer any repair services. If someone is worried about a cloud malfunctioning and wants it warrantied they will need to purchase the cloud through us.
Click to expand...

I find this to be a disappointment. Your comment seems to generalize any and all problems that a unit may have as financially not worthy of a fix. I understand that VapeXhale is a new company (I was a very early adopter after all) but I hope that some sort of infrastructure for repair can be established in the near future. I understand that it is not feasible to fix any problems a unit may have (e.g. broken glass) but it would be a shame IMO if it was company policy to never offer any repair services.
 
hereatlast,
Troi

Troi

Well-Known Member
hereatlast said:
I find this to be a disappointment. Your comment seems to generalize any and all problems that a unit may have as financially not worthy of a fix. I understand that VapeXhale is a new company (I was a very early adopter after all) but I hope that some sort of infrastructure for repair can be established in the near future. I understand that it is not feasible to fix any problems a unit may have (e.g. broken glass) but it would be a shame IMO if it was company policy to never offer any repair services.
Click to expand...


If the cost of the repair is almost the cost of a brand new unit. Then why would any customer be interested in paying for the service.

When things break inside by situations not covered in the warranty, due to the fact that it is burned together you need to replace all the expensive components. Its not that we don't want to offer such service, its not logical right now.

We do intend to improve the modular design of the cloud system from the unit to the glass but this will require R&D and willl be features of version 2. When we have modular design available so that repairs are logical and we think customers would agree, we will gladly offer this service.
 
Troi,
  • Like
Reactions: JCat
JCat

JCat

Well-Known Member
Accessory Maker
Troi said:
If the cost of the repair is almost the cost of a brand new unit, is almost the same as repair service because when things break inside the cloud due to the fact that it is burend together you need to replace all the expensive components, why would any custopmer even consider repairing it when they could buy a new one with a fresh warranty for close to the same price. Its not that we don't want to offer it, its not logical.

We do intend to improve the modular design of the cloud system from the unit to the glass but this will require R&D and willl be features of version 2. When we have modular available so that repairs are logical and we think customers would agree, we will gladly offer this service.
Click to expand...

Thanks for the clarification on this Troi. It's appreciated. It totally makes sense ... it also clarifies for non-warrantable damage to new Clouds, if it's broken, and you broke it, just buy another! (ie. be careful!) That does bring up another question though for me ... if one buys a new Cloud, and it is deemed to be malfunctioning, can you ship replacements before receiving the broken one? (to cut down on time without Cloud :))
 
JCat,
Troi

Troi

Well-Known Member
JCat said:
Thanks for the clarification on this Troi. It's appreciated. It totally makes sense ... it also clarifies for non-warrantable damage to new Clouds, if it's broken, and you broke it, just buy another! (ie. be careful!) That does bring up another question though for me ... if one buys a new Cloud, and it is deemed to be malfunctioning, can you ship replacements before receiving the broken one? (to cut down on time without Cloud :))
Click to expand...

All warranty's require us to receive the cloud and ensure it was a covered damage before a replacement can go out. However when we receive the broken cloud we do everything we can to process them quickly.
 
Troi,
JCat

JCat

Well-Known Member
Accessory Maker
Troi said:
All warranty's require us to receive the cloud and ensure it was a covered damage before a replacement can go out. However when we receive the broken cloud we do everything we can to process them quickly.
Click to expand...
Would you be able to do a deposit/refund though as well? ie. Essentially pay the cost of a heater, and if it's covered, get it refunded once it's been received and checked out? (this is of course all hypothetical right now, but if I was having a service request, these are the questions I would ask so just thought I'd get them out of the way for everyone :)).
 
JCat,
hereatlast

hereatlast

Well-Known Member
Troi said:
If the cost of the repair is almost the cost of a brand new unit. Then why would any customer be interested in paying for the service.

When things break inside by situations not covered in the warranty, due to the fact that it is burned together you need to replace all the expensive components. Its not that we don't want to offer such service, its not logical right now.

We do intend to improve the modular design of the cloud system from the unit to the glass but this will require R&D and willl be features of version 2. When we have modular design available so that repairs are logical and we think customers would agree, we will gladly offer this service.
Click to expand...

I do understand, when I first read your post I couldn't make sense of it but after the edit I see what you mean. It seems that a modular design is called for for this reason and I'm happy to hear that the company intends to implement that in the future.

I will say, "if the cost of the repair is almost the cost of a brand new unit" then there does seem to be some financial incentive to repair instead of purchasing a new unit.


All that said, I'm still enjoying my unit with a serial number in the single digits and while I don't use the SG/VXL HT often, its nice to pull it out for an occasional session.
 
hereatlast,
Troi

Troi

Well-Known Member
JCat said:
Would you be able to do a deposit/refund though as well? ie. Essentially pay the cost of a heater, and if it's covered, get it refunded once it's been received and checked out? (this is of course all hypothetical right now, but if I was having a service request, these are the questions I would ask so just thought I'd get them out of the way for everyone :)).
Click to expand...

This would fall under problems with CC processor -- for every transaction we make, we have to provide very thorough full documentation that a unit was shipped or the accessory that was purchased. We are not extended this processing for accepting depoists/refunding them and we would need to seek a seperate merchant account for such service. If anyone that knows of any send me suggestions at troi@vapexhale.com <--- BTW If you have a suggestion I'm, always accepting them.

Finally, managing the customer service at VXL I have read every case that has occurred from our launch, in warranty return scenarios our CS reps are very apt and have not had 1 cloud come back that we did not deem warrantied, all scenarios where it was damaged outside the warranty, we have not accepted it and the customer has always understood. But even with this exellent stat -- we must maintain our policy of return first then upon receipt/analysis ship replacement because any other policy would have holes for abuse bigger then Swiss cheese ;).
 
Venomous

Venomous

Well-Known Member
Wow, got my pre order email this morning and I got the evolver setup. For those who want to know to know where I sat in line, it was march 2012. I was surprised to see my order come through already.
 
GReYAReA

GReYAReA

Amid The Vapors...
I don't handle this in our office, but I am pretty sure that the number of credit card refunds is tracked by the CC processor and used to determine things like risk and processing fees. If so, you would want to keep the CC refund numbers low.
 
GReYAReA,
JCat

JCat

Well-Known Member
Accessory Maker
Understood Troi ... Foiled by the darn CC processor again :lol:
 
JCat,
M

mscm888

Well-Known Member
Venomous said:
Wow, got my pre order email this morning and I got the evolver setup. For those who want to know to know where I sat in line, it was march 2012. I was surprised to see my order come through already.
Click to expand...

I received my pre order email this morning as well.

Reading it made me feel better since the only available pacakge was an Evolver HydraCirc and that is what I purchased a couple weeks ago.

So, I didn't waste 50 bucks not waiting for the SGW package.

Happy Sunyday, FC! :cool:
 
nugghuffer

nugghuffer

vaked
mscm888 said:
I received my pre order email this morning as well.

Reading it made me feel better since the only available pacakge was an Evolver HydraCirc and that is what I purchased a couple weeks ago.
Click to expand...

I received my Cloud last Monday and have gotten three emails since then inviting me to buy one haha. I guess I pre-ordered a lot more than one time last year to make sure I could get whatever package became available! :nod: I loved my VHW but now I get sooo excited when it's time for a session...so easy to use and the taste is just amazing. I am completely satisfied with my collection of vapes right now and don't plan on buying another anytime soon. Cloud for home, Solo on the road and VHW for backup. Now it's time to start saving for a Mobius Matrix Ion bub or SG Peyote Pillar (in my dreams)!
 
skyline

skyline

Well-Known Member
Haha same here, I preordered back in March and got my email today as well. And it happens that I got the Evolver Hydracirc a week ago and that's all thats available now. I'm glad I acted early so that I could get my cloud a whole week in advance :freak:
 
skyline,
skyline

skyline

Well-Known Member
I did something stupid yesterday and now I'm soaking my clouds inner glass tube in iso. I tried vaporizing some valerian root in my cloud to see if it would work to help me sleep, so I took some of those capsules with powdered valerian root and loaded the powder into an ELB and popped it into my cloud at 12:00. Big mistake! There was a ton of drag and I got no vapor at all, and when I pulled the ELB out I realized that all the drag that I was feeling pulled some of the powder out of the ELB pores, which resulted in burnt valerian root powder being sprinkled in random places throughout my clouds inner glass tube. :doh: I then tried to vape some regular herb through my cloud to see if it still worked, and it worked like a cloud should, but I could detect a hint of valerian root on the exhale which was not good (valerian root smells/tastes like old gym socks dipped in chinese herbal medicine). Kids, don't do what I did!

The good news is I searched this thread and got the idea to plug the tip and fill the inner tube with iso to soak, so now I have it inverted on my bong looking all pretty and inviting. Too bad all I'd get from taking a rip would be iso fumes. :p

photo2ms.jpg


photo1bb.jpg


Here's my Evolver Hydracirc, I decided to take some pics while my cloud soaks haha.

img2869yp.jpg


img2873b.jpg
 
skyline,
Slightly Medicated

Slightly Medicated

(SliM) Iron Lungs
skyline said:
photo2ms.jpg
Click to expand...

I highly recommend that you don't leave you cloud set up like this. Even though the cloud does not weigh much, you are putting stress on the glass down-stem and the female joint wielded into the beaker. For the longevity of your piece I would suggest holding the cloud at all times when it is in that configuration.
 
skyline

skyline

Well-Known Member
Slightly Medicated said:
I highly recommend that you don't leave you cloud set up like this. Even though the cloud does not weigh much, you are putting stress on the glass down-stem and the female joint wielded into the beaker. For the longevity of your piece I would suggest holding the cloud at all times when it is in that configuration.
Click to expand...

Hmm you're probably right SliM, especially since I'll be soaking it until tomorrow. I will probably put it on a mug or something else with an opening small enough to hold the cloud while its inverted. Thanks for the tip!
 
skyline,
SD_haze

SD_haze

Well-Known Member
arf777 said:
My Cloud spontaneously stopped working yesterday, after a couple of months of perfect running. Walked my dog, came back in and it was dead. Light comes on, but no heat at all, and it isn't making any noise.

I've submitted a ticket, waiting to hear from someone.
But I was wondering - has this happened to anyone else? And if so, what was the cause?
Click to expand...
The exact same thing just happened to my cloud, except instead of months it was almost a week

Lights come on, no heat, no sound.
Same thing where it was working perfect, i left it on the table to cook lunch, and came back to no sound.

Submitted mah ticket :argh:
 
SD_haze,
S

Spiritwalker

New Member
TROI:

Just wanted to clarify. I understand that warranties are not transferable. However, if you are not fixing any broken units outside warranty, then you mean that if your 1 year warranty passes, and your unit craps out, game over??

Also, so if you accidently snap your male joint, also game over ya?

So for example what has happened to 2 members already and the Cloud just stops working, if it's outside the 1 year mark you're outta luck.

If this is the case, then please let us know if you are considering a 2nd year of warranty, or whether it can be purchased.

Based on the cost of the Cloud, and not being able to fix it outside of warranty, and not being able to sell it to someone within the warranty (since it voids it), and not being able to fix it within warranty if it's accidental, I think that's going to put a huge dent in your sales.
 
Spiritwalker,
You must log in or register to reply here.
Top Bottom