Discontinued VapeXhale Cloud

VaporBoxed said:

I too personally want to buy some ELB's for my personal use, if possible. It seems they would work perfectly with my underdog.

Can you purchase these off the site or are they not for sale? I looked all over your site and couldn't find anything.

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AFAIK, replacement ELBs can be purchased from the VXL site, using the link that you get when you get your email to order. In other words, if you don't have a cloud, or haven't been sent an email telling you it's your turn to order, then no ELBs for you.

But, IIRC, someone posted a link somewhere in the last few pages of bs, to a site which sells what appear to be the equivalent of ELBs.


*Edit* Here is the post I was thinking of...

elmomuzz said:

...So when I first got my cloud the first thing that really struck me was how cool the easy load bowls are. What a perfect way to house the material. And each one made so perfectly. I've been puzzling in my mind what they might be.

So I was thinking about it again this morning and decided to try my google-fu.

And now I know all about inline strainer baskets.
http://www.pacific-industrial-filtration.com/strainer-baskets.html

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Another thing about these inverters being used is the frequency they are compatible with. Most of the 110 to 220 inverters operate between 50 and 60 hz. Alot of inverters use sine waves, which can be problematic for some equipment. It would be cheaper for VXL to just put a dual volt switch on the unit and change out the transformer.

Purpl3_Haz3 said:

But, IIRC, someone posted a link somewhere in the last few pages of bs, to a site which sells what appear to be the equivalent of ELBs.

http://www.pacific-industrial-filtration.com/strainer-baskets.html

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Those are huge...I'm going to need a bigger cloud

EonBlue said:

Those are huge...I'm going to need a bigger cloud

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ooops. Please forgive me, the picture doesn't have anything beside it for reference, and I didn't do my research...

They make them to your specification. You would need to buy a large quantity I'm sure but you might be able to get some samples.

You might notice on the lower left basket some marks around the rim from the tig welding. My elb have those exact same marks.

elmomuzz said:

They make them to your specification. You would need to buy a large quantity I'm sure but you might be able to get some samples.

You might notice on the lower left basket some marks around the rim from the tig welding. My elb have those exact same marks.

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I looked around the site a little bit, but couldn't determine if they were even able to make them that small. I did however notice that the one in the picture that is laying down, facing open end towards the camera, looks very similar to the ELB.

Edit* I apologize for the off topic posts!

Thanks for trying to help.

So VXC crew, any word on if ELB's will be available for purchase any time soon?

VaporBoxed said:

Thanks for trying to help.

So VXC crew, any word on if ELB's will be available for purchase any time soon?

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I seem to remember sm saying to use the order email link that you got to buy your cloud to order more bowls but that might have changed .

jackstraw62 said:

I seem to remember sm saying to use the order email link that you got to buy your cloud to order more bowls but that might have changed .

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That's what I mentioned...

Purpl3_Haz3 said:

AFAIK, replacement ELBs can be purchased from the VXL site, using the link that you get when you get your email to order. In other words, if you don't have a cloud, or haven't been sent an email telling you it's your turn to order, then no ELBs for you.

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and the website indicated no change...

Many people may be interested in selling their ELB's since VXH is sending everyone with a defective tube or cloud a set of 4. I will have 14, though im keeping mine.

Fellow FC memebers,

I just wanted to apologize if any of my past two posts seemed emotionally charged, and in anyway passive aggressive towards anyone in this forum. First and foremost, I owe this forum, I view it as an important discovery as it has led me to my current dream job at VapeXhale.

In addition to the immediate impact it has had on my knowledge in the pursuit of the art of vaporizing. I assure you, I was emotionally charged, I live and breath vapexhale (literally when gettinged vaked on my breaks). I hold concept of this company to the highest standards, and I only prefer to work with people that day in an day out make me better at my job, and likewise.

It is obvious that vapexhale has experienced a few recent bumps in the road. I went to school for a degree in entrepreneurship, and the professor who impacted me the most always said that the best way to scorecard a good team, is not only by there success but more importantly how the team handles adversity/mistakes/unexpected changes and what are rebounds of those instances.

I am excited with what I am apart of in reacting to these items at vapexhale. Nobody has thrown there hands up lost for answers, rather were all offering solutions and executing them.

I read the forums many times a day, and I encourage and enjoy all of your feedback. I want to thank you all again for helping us make VapeXhale a success.

Finally, I want to offer -- If anyone has a customer service related issue and you feel that your not receiving the response that you expect, you can email me at Troi@vapexhale.com. However -- please use our support portal, its much better for tracking the communication between you and vapexhale, but if threes ever an instance where your not getting a response, -- troi@vapexhale.com is a good resort.

Its all good mate

Well Troi, for what it's worth, please don't forget about those of us that have haven't had any issues at all. Thanks to you and your team, over the last two years (and about 400 pages later hehehe), I have learned so so much about vape technology and what it can aspire to. My journey based on this forum's collective advice has led me from my MFLB over to the Cloud (which, in concert with my Vertigo HT) has been breathtakingly perfect for almost three months now!

Plus, again, based on this forum, I have found a true appreciation for glass (and for credit card debt), and was lucky enough to land a Mobius 65B Stereo Matrix bubbler on 4/20 that adds even more depth to what the Cloud can do. While I thought the Vertigo added incredible taste and a smoothness that I hadn't ever experienced before, the Mobius bubbler has taken things up even another notch and (via a female/female 18mm adapter from our good friends at ALT) has been a perfect match for the Cloud. I never knew I could enjoy such intense flavor from a vape and it's been an awesome ride. I've got a big ol' Cheshire Cat grin.

So, in closing, while you guys have certainly had some recent challenges, consider how your innovative spirit has made a huge positive impact for others in the community. I'm certain VXH will continue to do so in the months to come and I take great pleasure and pride in being part of your initial launch.

Cheers,

Giant Robot

On a positive note, I have to say that the Hydra Circ works perfect, no leaking or similar problems, also it looks awesome, the weight and resistance of the glass make it a perfect partner for the cloud.

I have been using it with BHO, it's not easy to use since the hole its inverted but its always fun, and the size and volume of the tube its perfect for this purpose.

And on yet another but different positive note . . . I am please to report another new convert to the vaporization faith, and it is all due to the Cloud!

Until this last week-end I had been living with a skeptic. She has never been a major fan of the herb, largely because she is a delicate flower herself and never liked combustion: Too hot, too irritating, invariably too fast & stoney getting all the effects at once. When I introduced her to the Q, she felt that was a significant improvement but she also felt that the bag vapor tasted stale, and the whip had more drag and took more work than she liked. (Doesn't help that I'm usually stuck with mids.) While much better than putting fire to her lips, she was still not moved by the Great Vape Spirit. And so she came to vapor church only on special occasions.

But then she met the Cloud and she was blinded by the light! At the 10 o'clock setting with ice water & ice in the HT, she was amazed at how smooth, effortless, and comfortable it was. There was even taste! And she could easily control her experience. Quite simply, she had finally found her particular vaporizing truth.

Now, she cannot be counted among the faithful who are in the vaping pews on a daily basis. But still, she has been baptized into the Clouds, and she will now be taking communion much more frequently.

For those of you who are also married to unbelievers, you know that no matter how perfect s/he is (and mine is damned well perfect), you still pain over having not being able to regularly share your cheshire experience. Now that's changed, and I'm singin' the praises: Glory be!
Brothers and sisters, give me a Hallelujah!

And, oh, a huge thanks to SM and his fellow VXL keepers of the Clouds!

And back to the negative. Reap what you sow from changing policies and mismanaged expectations.

sunsett70 said:

as an international customer, i dont feel mistreated at all and i still appreciate the openess that the vxc team has shown.

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So you think that was a fair and considerate way to break the news to long-time faithful customers that they won't be getting their anticipated purchase? Being a start-up is no excuse for such disregard IMO. I didn't see folk defending Stealthvape through their teething issues so vociferously as they do VX .

maybe i kinda expected any startup to concentrate on their 'core' market first before they expand and spend unnecessary dollars on costly overseas repair/shipping/refunds that could heavily tax their (limited) finances. fix the issues first and then sell the product i say.

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Which would be fair enough if that were the honest reason given (and it had been given before taking my money once already). But this aspect has been totally denied, and it is instead completely attributed to 100% tried and tested, reliable, quality transformers (however, North American folk are free to use them in their cars with transformers???). I wouldn't feel quite as pissed off if I didn't feel I was being mislead after having showed such good faith for so long, and I wouldn't have even posted again if I thought it had since been truthfully recognised by VX.

I'm sure there are lot's of fans rolling their eyes and preparing a VX defence about how difficult it all is. Don't bother- unless you've been directly affected by this issue then I don't think you can appreciate the sense of disappointment and wasted time and hopes, and your perspective on this isn't really all that valid to me.

Don't forget that most of the expectations have been due to the transparent development and launch. I tried for years to weasel out some information on the Solo during its development to no avail. This transparency has caused problems, as well as generated followers. I think the goodwill caused by it outweighs the detractions, but the detractions always hurt and can really cripple a business. I'll bet the next thing VXL develops will be behind closed doors.

It's a pick your poison situation...be left in the dark unitl the end or know what is going on all along but be longing all the time.

Pre-oder +1 w/HT

WatTyler said:

. . . Which would be fair enough if that were the honest reason given (and it was given before taking my money once already). But this aspect has been totally denied, and it is instead completely attributed to 100% tried and tested, reliable, quality transformers (however, North American folk are free to use them in their cars???). I wouldn't feel quite as pissed off if I didn't feel I was being mislead after having showed such good faith for so long, and I wouldn't have posted again if I thought this aspect had been truthfully recognised by VX.

I'm sure there are lot's of fans rolling their eyes and preparing a VX defence about how difficult it all is. Don't bother- unless you've been directly affected by this issue then I don't think you can appreciate the sense of disappointment and wasted time and hopes, and your perspective on this isn't really all that valid to me.

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Well how about this then for being a "valid perspective": It's not appropriate to make accusations that you are being flat out lied to when you are not technically qualified on the subject and cannot substantiate your accusation.

And by substantiation, I mean technical specifics. Not simplistic layman generalizations about the use of power transformers with other devices. Are you by chance an engineer with training including thermal dynamics, applied materials, signaling, and controller firmware? And how can you make this accusation without even having technical acquaintance with the design of the Cloud's proprietary modulation sub-system?

The above are not my trained disciplines either, but I do have many years of related engineering experience. One thing you learn fast in engineering is not to make a technical assertion unless you have the data to back it up and can make the case.

Your accusation is insulting - not only for claiming dishonesty but additionally technical incompetence and a manipulating contempt for customers. Making a charge this serious without being able to back it up is going to earn a heckuva lot of push-back.

Don't get me wrong. I'm totally sympathetic to your frustration. I would be frustrated, too. You're certainly entitled to vent your disappointment. I'll even go so far as saying that IME the issue should have been identified much earlier in the development phase. I understand why it could be have been missed, but I make no excuses for VXL having done so. This will be a costly mistake.

But ugly unsubstantiated accusations? IMO that crosses the line.

You could have left it, but no, poke me for some more frustrated venting then.

how many US customers are using inverters with their new toy? Quite a few I reckon. Why I am different? Only 1 reason. Shipping and return costs at a vulnerable phase of release.

I have a point.

WatTyler said:

Shipping and return costs at a vulnerable phase of release.

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When I order goods from Europe not only do I pay more on the exchange rate but I get taxed very hard on shipping. I don't complain, I either pay up or order goods from a US company.

WatTyler said:

You could have left it, but no, poke me for some more frustrated venting then.

how many US customers are using inverters with their new toy? Quite a few I reckon.

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Tyler you could have left it, but you didn't. The VXC team responded to your concern and you still had to spew more bullshit. Honestly give it a break.

I have seen no one from the US in any video using an inverter.

Some one please quote my posts so he can see them

WatTyler said:

You could have left it, but no, poke me for some more frustrated venting then.

how many US customers are using inverters with their new toy? Quite a few I reckon. Why I am different? Only 1 reason. Shipping and return costs at a vulnerable phase of release.

I have a point.

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Of course you have a point. And please re-read my post: I not only did not poke you for frustrated venting, I stated explicitly that you are entitled to do so.

It's the leap from frustration to serious unsupported accusations that I couldn't let pass.

By the way, a side note re others with apparently working inverters: While that may seem to indicate that an inverter is an acceptable solution, it is just not that simple. If you re-read Robot's post he indicated the issue is one of predictability and VXL's ability to control the situation. I know just enough about the unit to speculate why this may be valid from a technical issue perspective. But I have a lot of experience with the business, customer satisfaction, and warranty costs such an issue can create. Frankly, I wondered about VXL having the operational bandwidth to go international. As I wrote before, IMO this should have been well understood before expectations were set. But these are oversights due to inexperience, not technical incompetence and certainly not malfeasance.

WatTyler said:

You could have left it, but no, poke me for some more frustrated venting then.

how many US customers are using inverters with their new toy? Quite a few I reckon. Why I am different? Only 1 reason. Shipping and return costs at a vulnerable phase of release.

I have a point.

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Who are all of these people using the Cloud and an inverter in their cars?
Is this some new sub-culture of Vapists? Crazy kids and their damn inverters.


@Wat----Why deal with a company that makes you go cuckoo? If I feel I have been wronged by a company(not saying VX is right or wrong here), why would I continue to support them with my money? VX doesn't have a monopoly on the vape market. You either want it so bad you wait for VX issue to resolve, or move on to another. Right, wrong, or indifferent, it is what it is.

Actually, I emailed Bryan from VXL a week ago about replacement ELBs, and he told me not to use my link to order them. Here's his quote:

As for ELB’s we will soon have a open where you will be able to buy accessories for the Cloud.

oldiebutgoodie said:

Of course you have a point. And please re-read my post: I not only did not poke you for frustrated venting, I stated explicitly that you are entitled to do so.

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lol, I meant poke me to induce more venting, not because of. But anyway,

But I have a lot of experience with the business, customer satisfaction, and warranty costs such an issue can create.Frankly, I wondered about VXL having the operational bandwidth to go international

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this cost has to be a key factor, but when I suggest that it's denied, and when I dispute that denial you call it "serious unsupported accusations". I call that over dramatic, and suggest that it's common sense- this has to be a significant factor in kicking me off of the purchase list of a Cloud. Plus you suggest "operational bandwidth" as a factor- which is kind of similar to what your cross at me for saying.

If it's an issue with inverters full stop then it needs a redesign, or a big notice that the appliance must only be powered from the mains grid, for the benefit of all the North American customers who will be using this in their car, motorhome or boat.

Silver420Surfer said:

@Wat----Why deal with a company that makes you go cuckoo? If I feel I have been wronged by a company(not saying VX is right or wrong here), why would I continue to support them with my money? VX doesn't have a monopoly on the vape market. You either want it so bad you wait for VX issue to resolve, or move on to another. Right, wrong, or indifferent, it is what it is.

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Well I'm considering whether or not to do the deal now , should I ever even get the chance, which is a real shame after so long in anticipation- but the way that was delivered I do not feel valued. I do believe it's a good product and potentially a good direction for vaporizing. What vapor fanatic wouldn't want a glass, temperature controlled, water tool vaporizer? However, I'm certainly not going to be coming into this thread anymore reading everyone else's glowing reports, including from UK users who were just slightly ahead of me in the que (I think I ordered 3/11, so it was close).

It is what it is. I'm pissed off at being messed around and venting my views about it. That too is what it is.