Discontinued VapeXhale Cloud

[elixsor]

Anyone heard back from support in the last week?


Phil was supposed to give me a call to follow up on an issue last Friday, but haven't been able to reach him since then and haven't recieved an email response either.

 

[stonemonkey55]

Anyone heard back from support in the last week?


Phil was supposed to give me a call to follow up on an issue last Friday, but haven't been able to reach him since then and haven't recieved an email response either.

Elixor - Phil's on vacation this week in an area where he doesn't get much phone or internet connection - PM me and I'll contact you

I know there is a lot of concern in this thread about your recent purchases. While we cannot repair units now, we have begun the process of getting our custom parts rebuilt. We've drained our savings and taken out loans against our homes to keep this thing going because we believe in our product and we want our customers to be happy. Once we are able to repair them again, we will notify everyone that submitted a ticket.


On a side note, obviously, there are two sides to each story. I am sure our ex-manufacturer has their side but at the end of the day, it doesn't matter what we say, it doesn't matter what they say, what matters is the evidence that we have, and we have that in spades. I might be a simple primate, but I know that what we have on them, there will be no denying that we were sabotaged and lied to this whole time. If we lose this battle, considering all the evidence that we have gathered, then it really is true that "nice guys finish last"

 

[bayneite]

i received my cloud yesterday and am generally delighted with its performance. the build quality in my less than humble opinion seems a bit dodgy if mine is anything to go by.
where the two halves of the unit meet i can see light shining through the cracks. this surely has to be bad as an access point for dust, moisture etcetera. the two halves are far from a snug fit. i really expect better for the price of these things.
as stated i am happy with its performance but find it hard to fathom why vapexhale continued to sell some under quality units with knowledge of the manufacturing company's shortfalls.
i have no axes to grind but i think vapexhale should be doing some serious public relations fence mending instead of being too busy to assuage the concerns of their customers.
my commiserations to those who find themselves without a favoured vape for several months.

 

[IAmKrazy2]

Anyone heard back from support in the last week?


Phil was supposed to give me a call to follow up on an issue last Friday, but haven't been able to reach him since then and haven't recieved an email response either.

i think the VX crew is burning the candle on both ends, and i am certain you were not ignored on purpose. it certainly is a rough time, and i think it pains the crew to not be able to service the customers in the way they wish they could. Sadly, not a lot can be done till the production issues get fixed. what i do know is the crew and company are stand up guys who really care about the customer and vape experience. i would bet you'll get squared away, but i certainly see where you would become frustrated.

 

[pakalolo]

as stated i am happy with its performance but find it hard to fathom why vapexhale continued to sell some under quality units with knowledge of the manufacturing company's shortfalls.
i have no axes to grind but i think vapexhale should be doing some serious public relations fence mending instead of being too busy to assuage the concerns of their customers.

Since you don't have all the facts at hand, you shouldn't be surprised at your inability to fathom. You certainly shouldn't be implying that VXL was knowingly selling units for even a second once they understood what was happening. You should, however, have been able to fathom why the build quality didn't meet your expectations. Most of the rest of us had no trouble.

 

[Organibis]

mad props to the folks who've had failures and have been so grown up about it. it says a lot about this community and a lot about the respect the vape exhale team has around here.

 

[bayneite]

my opinion friend., you cannot dismiss me out of hand because you don't agree... that's just not fair. as an end user/buyer it is my entitlement/right to question its flaws as i see fit... just like any other retail purchase would be subject to. your supercilious reply means little.

 

[durbanpoise]

Elixor - Phil's on vacation this week in an area where he doesn't get much phone or internet connection - PM me and I'll contact you

I know there is a lot of concern in this thread about your recent purchases. While we cannot repair units now, we have begun the process of getting our custom parts rebuilt. We've drained our savings and taken out loans against our homes to keep this thing going because we believe in our product and we want our customers to be happy. Once we are able to repair them again, we will notify everyone that submitted a ticket.


On a side note, obviously, there are two sides to each story. I am sure our ex-manufacturer has their side but at the end of the day, it doesn't matter what we say, it doesn't matter what they say, what matters is the evidence that we have, and we have that in spades. I might be a simple primate, but I know that what we have on them, there will be no denying that we were sabotaged and lied to this whole time. If we lose this battle, considering all the evidence that we have gathered, then it really is true that "nice guys finish last"

my opinion friend., you cannot dismiss me out of hand because you don't agree... that's just not fair. as an end user/buyer it is my entitlement/right to question its flaws as i see fit... just like any other retail purchase would be subject to. your supercilious reply means little.

I COULD NOT AGREE MORE! I just recently, about a month ago sent in my cloud for repair under warranty...i then get an email later on stating that i can upgrade to cloud+ for $150 which is normally $200...and let me tell you, as i check all my dates and emails, they knew they were out of parts at this point but did not mention. just straight out selling me on the new upgrade, which i might say only sounded interesting due to the extra warranty, the other improvements i came to find out were not so improved.

After paying for the upgrade i did receive a cloud+, its build was all mis-aligned and it turned green once i turned the unit on... so that being stated the unit had no temp gauge working and the only way to use it was at 6 oclock which is ridiculous. So the genius over at VXL tells me to mail now the new cloud back to them and he will take a look at it. Then i get an email that they are out of parts for 3 months and he is out of town until 6/1.... I dont care what happened to your business because i am the consumer, the one that paid you your money and gave you word of mouth to sell more units to my friends. I am your best resource and you charge me more money and dont care about the quality you send me. So after reading through some of the posts i hope more people start voicing out as they should. We pay a lot of money for your cloud, i am in the whole for $600 now with the upgrade....and i have nothing to use.... i have a right to complain if the unit does not work or look right, and the fact that its handmade should be no excuse, that should be more reason to ensure quality....Multiple voicemails and emails have been sent. and a useless response comes days later.

Your customers are not the reason you are in this position. And at $500 a cloud i cant imagine you guys are losing money and if you are than thats a shame. I am tired of trying to be professional and mature about this because the way i am treated is definitely not in the same manner

i received my cloud yesterday and am generally delighted with its performance. the build quality in my less than humble opinion seems a bit dodgy if mine is anything to go by.
where the two halves of the unit meet i can see light shining through the cracks. this surely has to be bad as an access point for dust, moisture etcetera. the two halves are far from a snug fit. i really expect better for the price of these things.
as stated i am happy with its performance but find it hard to fathom why vapexhale continued to sell some under quality units with knowledge of the manufacturing company's shortfalls.
i have no axes to grind but i think vapexhale should be doing some serious public relations fence mending instead of being too busy to assuage the concerns of their customers.
my commiserations to those who find themselves without a favoured vape for several months.

I had the exact same problem when they sent me my cloud+ that i had to pay xtra for. I just dont think its right we are paying, in my case, $600 in total and get a shitty build and questionable new heating element, as there is now no temp gauge, its just turn on wait for it to get hot and use it. How do you measure temp, the point of vape is to heat at right temp, otherwise you are just burning and should use a lighter.

I had to send mine back in because the center metal enclosure was mis-aligned big time, and the temp gauge as stated does not work, i mean was i supposed to keep it and use it like that? Now that i have nothing i probably should have, but they told me to send it back and they will take care of it, and now i get emails about no parts, 3 months, and maybe he can fix it at his house - wtf

I'd be interested to know if any of the failing Clouds have signs that they were hand built by the VapeXhale team, rather than factory produced by the unscrupulous manufacturers?

Am I right in thinking that the units with the misaligned halves, little scratches etc, are all still going strong? I know mine (like all of the International units I've seen) has these signs and I haven't had any problems.

They are a bunch of lies....some say they are hand built others will tell you the manufacturer...they been having these problems for a while now, dont care what they say

It sucks that the manufacturer sabotaged their device, allegedly. As long as it works, the Cloud was in a league of its own, I feel like I just had a trial version of it. So after going crazy, I put myself in VXH shoes and thought once your demand goes up, you cant really do what you once did take the time and love to make each unit the way you intended, but rather put your baby in the hands of a stranger. I dont have kids but that makes not want to have a babysitter. And worst then a baby, my Cloud is dead. /Cloud Widow

Its about quality not quantity and thats what will separate the best from the worst...every time. And if you charge over $500 it better be quality

The misalignment of the metal case halves is one thing that can be corrected by adjusting the black Allen screws. Just back off the screw on the side of the metal case half that's too close to the outer (black) housing, and then tighten the opposite screw to move the case half over to center it within the outer housing. You might have to adjust both case half's a little to get alignment but it can be done (ask me how I know ).

Disclaimer: Only do this at your own risk!

sweet..now can you tell me how to fix the temp gauge so it does not turn green as i turn on the cloud, lol. I just sent mine back because without a temp gauge i find the cloud useless as it will only vape at 6 oclock which is insane. Good looks tho

mod note: Please review the Be nice and product/company sections of the rules. You're over the line.

 

[durbanpoise]

Well after living with my new Cloud+ replacement for a couple of days I've been noticing that it just isn't generating clouds as well as my old unit was and I'm having to set the knob at 3 O'Clock just to get similar results that I had with the my old original Cloud set at 12:00. Well I have discovered a defect which is partially the culprit and I need to share and hopefully find out if anyone else has the following problem:

The 18mm male joint on the bamboo of my new Cloud+ is defective in that it doesn't fit perfectly to either my Mobius Ion Matrix or Evolver Hydracirc 2.0. The fit is so bad that I can wobble the pieces back and forth when they are mated together and there is definitely air bypassing the bamboo at the joint which is diluting my "clouds" when I take a hit. My old Cloud (original) did not have this problem and it fit my glass perfectly. This is not acceptable to me and it looks like another support ticket is in order (sigh...).

I've uploaded a couple of vids from my iPhone to my Photobucket account. Aparently I can't embed video from Photobucket but If you click on the images below they should play the vids in a separate window. Turn your volume up to hear the sound of the pieces rocking back and forth due to the poor fit of the bamboo's male joint.

I'd really like to know if anyone else has a Cloud with a sloppy fit like this.

(click on the images to play the videos):

YES !! I am experiencing the same shittiness. I had to send my cloud+ back after just getting it. They even sent me the return label and told me no problem send it back and we will take care of it. Then its oh, we ar eout of parts for 3 months. I hope they send me back my unit in the meantime as otherwise i have spent $600 for nothing in hand....i am beyond pissed off right now. The fact that they will take my money, send me a half ass upgraded unit, and then send me a return label to send it back and reply with this nonsense...i mean have a little professionalism on your end and then i would do the same but at this point the paid customers that have nothing in hand need to start speaking up as we may need to start doing something. They should at least send a professional email to all customer since they had heard of this news so all customers are made aware. Next those without units that have paid but are waiting on warranty should be getting a refund on what they paid to upgrade, as they have nothing to use and paid. I find it really crazy that we pay $500+ for their product and get this in return. Its not my company, its not my problem, i am just a paid customer with nothing and to add i love the cloud, even went and bought a mobius matrix for it at $375. They need to fix this asap

i think the VX crew is burning the candle on both ends, and i am certain you were not ignored on purpose. it certainly is a rough time, and i think it pains the crew to not be able to service the customers in the way they wish they could. Sadly, not a lot can be done till the production issues get fixed. what i do know is the crew and company are stand up guys who really care about the customer and vape experience. i would bet you'll get squared away, but i certainly see where you would become frustrated.

Ya i heard back from i think its Bryan that he is away until 6/1 and they basically are feeding me the same email or letter whatever you want to call it thats all over the forums that they are out of parts for 3 months and hope to hand fix some of the units with whatever they might have available to them, Seems vague and seems like the people waiting on their repairs, MYSELF, are screwed. And even more screwed if you, like myself, paid for the upgrade and have nothing.

 

[durbanpoise]

Im outta here for now, i hope all my posts and responses help and stir up some activity from the VXL boys as so far their responses and posts have not impressed or reassured me about my cloud being returned anytime soon. i wish i had my cloud and the fact that i will never know when i will have it is just as sad as that not so smiley

 

[lreindl]

Goodbye! Hopefully you'll learn how to merge your posts into one.

 

[Ripbongs420]

Goodbye! Hopefully you'll learn how to merge your posts into one.

Nah, because then it would look silly saying the same thing 10 times.

 

[John Lewus]

Im outta here for now, i hope all my posts and responses help and stir up some activity from the VXL boys as so far their responses and posts have not impressed or reassured me about my cloud being returned anytime soon. i wish i had my cloud and the fact that i will never know when i will have it is just as sad as that not so smiley

I believe you are also upset for failing the TOEFL.

 

[Troi]

Guys,

I am Phil of anyone doesn't know already. As SM stated I am on vacation. I know it may sound ludicrous that I am on vacation during a dire time like this, but this vacation was planned and paid for months ago.

For any customers that are waiting on me, I will be back in office on June 1st, and I will take care of you. I was not expecting to have such limited access to internet where I am, so that's why I did not inform anyone beforehand as I expected to handle things even while on vacation. If you have a case of dire need, please submit a new ticket in our support system with the label "Phil on Vaca -- (Issue) And it will get noticed and handled.

I also want to thank everyone on here showing support. At the end of the day we are all in a relationship here and by helping each other out at the end of this VapeXhale will make things right and you as customers will get to continue a ultimate vaporizing experience for years to come.

 

[MGG]

Since you don't have all the facts at hand, you shouldn't be surprised at your inability to fathom. You certainly shouldn't be implying that VXL was knowingly selling units for even a second once they understood what was happening. You should, however, have been able to fathom why the build quality didn't meet your expectations. Most of the rest of us had no trouble.

In all honesty imo a legit company would recall the units once they found out they were faulty
or offered refunds. Sinclue says to get it fixed takes 3months. wow! really freaking hope mine doesn't
break although i already have concerns about it.

there will be no denying that we were sabotaged and lied to this whole time. If we lose this battle, considering all the evidence that we have gathered, then it really is true that "nice guys finish last"

Sabotaged eh? That's a strong word Stonemonkey55.
Are you trying to say the clouds were purposely poorly built to screw you guys over?

Your customers are not the reason you are in this position. And at $500 a cloud i cant imagine you guys are losing money and if you are than thats a shame. I am tired of trying to be professional and mature about this because the way i am treated is definitely not in the same manner

I could not agree more, I understand that members of the vapexhale team are respected longterm users of the FC forums. But they're still humans like the rest of us that should be held accountable for their product even if it wasn't necessarily their fault. I don't know the full story at all but i'm surprised they didn't look more into the company who was manufacturing them before working with them.

I had to send mine back in because the center metal enclosure was mis-aligned big time, and the temp gauge as stated does not work, i mean was i supposed to keep it and use it like that? Now that i have nothing i probably should have, but they told me to send it back and they will take care of it, and now i get emails about no parts, 3 months, and maybe he can fix it at his house - wtf

Yeah haha saying it like that does sound reaally bad.

I understand you're pissed off durban. i would be too.. but don't spam the thread with multiple posts
Relax and have a hit from your vapexhale clou-- oh...

They should at least send a professional email to all customer since they had heard of this news so all customers are made aware. Next those without units that have paid but are waiting on warranty should be getting a refund on what they paid to upgrade, as they have nothing to use and paid. I find it really crazy that we pay $500+ for their product and get this in return. Its not my company, its not my problem, i am just a paid customer with nothing and to add i love the cloud, even went and bought a mobius matrix for it at $375. They need to fix this asap

I agree, i feel really sorry for the people who bought the vapexhale cloud and know nothing about this thread. And i agree it's unfair to make people pay to get a product upgraded or fixed only to have it come back unfixed or in worse condition. you're kinda repeating yourself now though haha, i get you're mad though. I don't know why i responded to all of these really.

Ahh reading through these comments i realised everyone just highlighted a few of my keypoints much more efficiently than me. Oh well i'll post this up anyways lol.

Must admit i feel bad for the guy and anyone in a similar situation but Irendl and Ripbongs420 comments made me lol hard.

(Wow this post is pretty much an essay right here.)

 

[elmomuzz]

It's a really simple device. I'm surprised a real company isn't making their own version. The obstacles vapexhale is facing are the same any manufacturer faces just they are failing big time. There has been misstep after misstep. I'll be surprised if vapexhale exists in another year.

 

[m0sh]

Well some serious re-thinking is needed...the whole thing...starting from customer support.

 

[Vapinghole]

VXL - I support you fully and wish you all the best as you work this out.

 

[mvapes]

I have a hydraline coming today and I'm stoked. Any tips out there on water lines or anything for that matter? I heard the inline could be a little tricky at times.

 

[pakalolo]

It's a really simple device. I'm surprised a real company isn't making their own version. The obstacles vapexhale is facing are the same any manufacturer faces just they are failing big time. There has been misstep after misstep. I'll be surprised if vapexhale exists in another year.

This is wrong on so many levels. You've been around here long enough to know better.

First, a "real" company isn't making their own version because it is anything but a simple device. It is actually one of the most complicated vapourizers on the market, with a custom heater design and a control system that maintains constant heat no matter how you hit the device. You imply VXL is not a "real" company. Really? What's a "real" company? Never mind, rhetorical question because you clearly don't know the answer.

Second, these obstacles are anything but the same other manufacturers face. Their second generation design was stolen by the manufacturer and given to another company that actually tried to bring it to market. Meanwhile the units they were building for VXL turned out to have numerous quality control issues. These are obviously not normal manufacturing problems.

 

[b0]

Everyone here knows that I have been very vocal in the forum about some issues with VXL. I have to say that VXL team has been really nice with me even after that and take care of any problem really well. They even offered me a change of HT knowing that my HT was perfect but maybe I wasn't happy with it. Other company will simply tell me that it was good and it wasn't their problem if I wasn't happy.

I feel really sorry with your actual problems and hope everything goes right and you can continue improving. Right now I know I have the best vape out there (everyone that tries a VXL know that) and I'm pretty sure that in some time we would see better HT designs and more improvements. You have a happy customer here guys, keep up the good work!

 

[Hoops]

This forced 'break' may be a blessing in disguise. It is part of good business turning lemons into lemonade.

I believe a stop on production may be the best thing that could have happened for VXL. Too many businesses plod forward regardless of what kind of trail is left behind them. (Usually in good faith with good intentions.) VXL has a chance to start over, not many get that opportunity.

Not that things were going badly, but we all learn from our mistakes and hardly ever get the chance to start anew.

I'm excited to see how this time is used. The vape itself is what got VXL this far, hoping the focus is 100% on that hardware. New glass can be exciting, but the magic is in the vape to me. My .

 

[CheeseSandwich]

I have as well received nothing but great service from VXL recently. My cloud I had purchased from the classfieds died. I contacted them and was dealing with brian. I paid the $150 and sent it in last monday but the next day I read on here about the possible 3 month wait. I contacted brian that day, he replied to me the same day. He said he'd try to still get me my replacement and would get back to me. Thursday came by (2 days later)and I thought I would touch base with him. He replied saying he was still working on it so I figured it might not be happening. To my surprise early friday morning he got back to me saying my cloud was built, tested and worked fine, but i may possibly need to use it at a little higher setting. I got my tracking number from him and I expect to receive it tomorrow or maybe monday. Pretty damn good seeing I'm on the east coast of Canada.

Overall, i cant complain about anything. They have treated me very well, and if im not happy with the performance of my cloud I'm confident they will help me out again once they have their problems straightened out. If I have to use my cloud cranked for a while, so be it.

This vaporizer ( in my opinion) is the best, it does have its issues. That aside, NOTHING gets me as high as using the cloud. Period.

 

[b0]

Hope this isn't wrong, but there are international units at vapefiend guys, maybe the last ones in some time

 

[CheeseSandwich]

Hope this isn't wrong, but there are international units at vapefiend guys, maybe the last ones in some time

Looks like they are in stock here too

http://vaporizers.ca/

I havent ever dealt with them but will probably grab the glass mouthpiece from them. They sell elb's too for anyone else in Canada