tubasco
Well-Known Member
**also heads customer service, handles every warranty claim, & happens to have a name that's the same as the state that the grasshopper was born in.
Discontinued The Grasshopper
- Thread starter midgetsanchez
- Start date
JoeMama
Well-Known Member
@Hjalmark , yes, 'tis I.
And @Mr. Me2 , from our recent PM's, I can say this about the FW4 so far...
As @duff succinctly put in his Five Stages of Hopper Ownership, I have reached the Nirvana level of serene detachment from the fear of having Hopper withdrawal by buying a backup.
The FW4 is a nice little thing, a sort of "kinder and gentler" Hopper... aside from the stealth deficit.
As a home-use device, and for two or three people, I kind of like it and find myself hitting hit instead of the Hopper from time to time throughout my day..
The draw is WAY different. It's almost like smoking a peacepipe: you have to draw slowly and with deliberate intent to not go too fast. But i actually like that it has to be a more deliberate activity, because the Hooper made me turned me into a fucking hamster on crack.
It doesn't punch your lights out either because it's less of an immediate heat-up/extraction.
What the Hopper can do in 20 seconds, you'd need about a minute with the FW.
MoltenTiger
Well-Known Member
Customer service that so far has a 100% effectivity rating. There have been occasional DOA issues, probably related to new staff and new facilities (OEM not hopper labs), but even in those cases emailing this elusive Caroline will get your problem fixed, on average faster than any other vape company.
What was the problem again? She has a coincidental name? People can't get immediate replies?
They'll probably add more CS staff post Feb. 1st.
In the mean time, there's like 15000 hoppers out there and if we assume every 12 months each sends 4 emails, that's 165 emails a day and probably a gross over estimation. 5 minutes an email, also gross over estimation from my multifaceted email experience, is a very full day but bearable
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sixstringsmash
Well-Known Member
Sorry I wasn't trying to make a slight at this Caroline by my post. If anything I was just trying to maybe hint that if GHL is having these many warranty claims maybe it would do them better to hire more than one person to help this Caroline out and even out the load. One person handling so many things is just not built to work well.
And in this part I don't mean to sound rude or anything and I'm sorry if I do but to say that they on average will fix your problem faster than any other vape company is just flat out wrong. I have had to contact a number of vaporizer companies over the years regarding multiple warranty issues and general questions and I can safely say that no company has made me wait like GHL has. Once again, not trying to slight the quality of their CS, which is actually very very good, but to say it is fast is quite another thing.
tubasco
Well-Known Member
Sorry...where exactly did I say there was a problem?
MoltenTiger
Well-Known Member
Perhaps I was speaking out in complete ignorance. My bad
vapviking
Old & In the Way
You can't generalize to any conspiracy based only on your experience and imagination, leastways not expect it to gain any altitude.
I have had warranty service by one of the owners of the company, who responded personally and even apologetically about my case at the time. So, no Caroline doesn't handle every warranty claim.
I have also had response to an emailed question from someone other than Caroline.
There is no 'North' in Caroline's name!
You didn't say there was a problem, you only implied some big deception where there probably is none.
I happen to take what @slcbdco posts at face value. Does he have a bias? Sure. He has an admitted friendly relationship with the whole Hopper team and works in and lobbies for the industry. He has watched first hand as the company has launched. He loves the people and the product and I have no problem at all with that. I quite enjoy when he can point to a plain truth or fact in light of so much speculation on the forums. And occasionally an interesting inside story, like How The Hopper Got Its Name, if any remember.
All (and vape) companies have cracks into which customers fall. Even Pax customers have reported their case being 'lost'. S&B has wonderful product and happily sends out replacement units, but try to talk to someone there sometime.
I've had 8 warranty claims with HL and every one has been about as fast as I could expect. Have never waited over 24 hrs for warranty related responses, nor more than one day for a new part/etc. to be shipped. I've never owned a product with faster response times (except my insurance carrier, but I won't bore...)
So, I see that there is some uneven treatment, when I get such great service and you don't, that's not right. But we see many, many stories about good service response.
The guy who got the new burnished Hopper with no screen in it reflects poorly, of course. Someone, some real voice, should have talked to him. A custom product delivered incomplete should not be herded into 'Warranty Service'. At minimum, he should have been sent a new plain Ti mp ASAP, imo. And a free complimentary battery! $350!
Hogni
Honi soit qui mal y pense
I love this thread and have read each page of it the last 7 months. But leading theme here is speculation about -reasons of malfunctions, fix solves, construction of the Hopper, background of qualifications of owners/developers of GHL, estimated shipping dates, price development etc - combined with Groundhog Day.
Now we are speculating about 'Caroline' and the origin of this name regarding to GHL. Its getting funny more and more - but a little bit abstruse too.
What's coming next?
In deed GHL is a bunch of aliens just before changing to zombies?
Now we are speculating about 'Caroline' and the origin of this name regarding to GHL. Its getting funny more and more - but a little bit abstruse too.
What's coming next?
In deed GHL is a bunch of aliens just before changing to zombies?
stark1
Lonesome Planet
Has anyone talked to "Caroline" in person, or on the phone?
It would be comic relief if she has a deep, bass voice.
I once talk to a burly crewcut dude in a Veterans' Office, thought nothing of of the intimidating looking
Marine. Until I heard her speak! Scared the shit out of me.
Sweet Caroline!
vapviking
Old & In the Way
They have a phone?
tubasco
Well-Known Member
Ok, ok...jeez. I hear y'all. Points taken.
So Caroline was possibly hired BECAUSE her name is Caroline. It is possible she never actually worked as a customer service rep before.
Is that a better speculation than my previous speculation?
Best,
Tubasco
(Reminder: she sent me a body when I had been waiting 6 weeks for a new backend...then said "DO NOT USE THE NEW BODY" or she would have to charge me for it. So there's that. Oh, and maybe we can ALL lighten up? I just happen to find it amusing that the vape boys from N Carolina moved to boulder to run their company, hired a rep named Caroline. It's also amusing to me that they are from Raeford NC, and Trevor just married a woman named "Rae" at the top of a climb in Yosemite. He likes to be high. Get it? #humor
So Caroline was possibly hired BECAUSE her name is Caroline. It is possible she never actually worked as a customer service rep before.
Is that a better speculation than my previous speculation?
Best,
Tubasco
(Reminder: she sent me a body when I had been waiting 6 weeks for a new backend...then said "DO NOT USE THE NEW BODY" or she would have to charge me for it. So there's that. Oh, and maybe we can ALL lighten up? I just happen to find it amusing that the vape boys from N Carolina moved to boulder to run their company, hired a rep named Caroline. It's also amusing to me that they are from Raeford NC, and Trevor just married a woman named "Rae" at the top of a climb in Yosemite. He likes to be high. Get it? #humor
This is my SS hopper I got in mid' December 2016.
Serial is in the early #6xxx.
The body makes a strange rattling noise out of the box and I swear I never dropped it and no ISO leaked in there.
As my daily driver it has seen a lot of bowls since i got it and it n.e.v.e.r failed.
I checked with a very strong magnet if this stops the rattling noise but it didn't help. So I think it is nothing made out of metal in there which can cause a short circuit on the pcb.
Any ideas if i should be worried about it although the hopper performs like a champ? I've got 2 TI's as well so I can compare if a hopper performes badly - but this SS hopper is defenitely a beast (but no combustion)!
I will ask Caroline and report back. I guess ist a flaky heater (3D printed CERAMIC if I remember correctly?!)
But maybe its just the soul of my hopper and Caroline confirms it as "absolutely okay"
Serial is in the early #6xxx.
The body makes a strange rattling noise out of the box and I swear I never dropped it and no ISO leaked in there.
As my daily driver it has seen a lot of bowls since i got it and it n.e.v.e.r failed.
I checked with a very strong magnet if this stops the rattling noise but it didn't help. So I think it is nothing made out of metal in there which can cause a short circuit on the pcb.
Any ideas if i should be worried about it although the hopper performs like a champ? I've got 2 TI's as well so I can compare if a hopper performes badly - but this SS hopper is defenitely a beast (but no combustion)!
I will ask Caroline and report back. I guess ist a flaky heater (3D printed CERAMIC if I remember correctly?!)
But maybe its just the soul of my hopper and Caroline confirms it as "absolutely okay"
Hjalmark
Oldest boy alive
Its a red big rotary dial one they keep in a safe in the back room
Or not at all .. that pisses me off a bit with new companies the lag of a way to communicate directly with a real person
JoeMama
Well-Known Member
I've had the FW4 for a few days now, and I also enjoy it. Maybe it's because it's a new vape for me, but the way it hits so differently from the Hopper, it's like sipping wine; whereas the Hopper is more like getting a booster shot.
Somebody's been watching South Park
But maybe its just the soul of my hopper and Caroline confirms it as "absolutely okay"
That would annoy the crap out of me. But if it's working great... yeah, tough call.
I think the most important improvement they've made is the smooth turning of the temp dial.
From the one post I've seen (sorry, can't remember who) where someone's backend flew apart (yikes!), I hope the current design is robust enough to expect a lifetime of use. To which I will add:
It is all well and good that a startup company offers a product with a Lifetime Warranty.
But frankly, I'd rather have a 10-year warranty on a product that fails twice in those 10 years, versus a Lifetime warranty with a product that is constantly needing repair.
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Mr Mellish
Well-Known Member
In deed GHL is a bunch of aliens just before changing to zombies?
You raise an interesting point, since there is a group of conspiracy theorists who insist that the Denver airport is built over a massive underground complex where aliens and humans co-exist.
ETA:
FWIW, I'm not a member...
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JoeMama
Well-Known Member
Mr Mellish
Well-Known Member
Can someone tell me how I could become a member?
Dark web, baby!
I could tell you but then you know that whole killing thing because the mind wipe thing is garbage.Can someone tell me how I could become a member?
beiberhole69
Sexual Maven
fuck that... they are seven dollars... if they go bad i'll get new ones.
armani
Professional Stoner
I feel so empty without my hopper, damn you warranty case.
This post is nothing but having to share my loneliness.
Am i alone with only owning 1 hopper?
I've ordered a new one for when this shit happens next time, but the website says 3 - 4 weeks
i dont believe it for a second.
This post is nothing but having to share my loneliness.
Am i alone with only owning 1 hopper?
I've ordered a new one for when this shit happens next time, but the website says 3 - 4 weeks
i dont believe it for a second.
vapviking
Old & In the Way
I once wrote a college paper (on speed, it was largely unintelligible, once and done the night before due on an analog typewriter) for a Philosophy of Religion class that opened with the B. Dylan quote,Ok, ok...jeez. I hear y'all. Points taken.
So Caroline was possibly hired BECAUSE her name is Caroline. It is possible she never actually worked as a customer service rep before.
Is that a better speculation than my previous speculation?
Best,
Tubasco
(Reminder: she sent me a body when I had been waiting 6 weeks for a new backend...then said "DO NOT USE THE NEW BODY" or she would have to charge me for it. So there's that. Oh, and maybe we can ALL lighten up? I just happen to find it amusing that the vape boys from N Carolina moved to boulder to run their company, hired a rep named Caroline. It's also amusing to me that they are from Raeford NC, and Trevor just married a woman named "Rae" at the top of a climb in Yosemite. He likes to be high. Get it? #humor
"The highway is for gamblers, better use your sense. Take what you have gathered from coincidence."
The whole two pages was spaghetti against the wall, but it being 1971, I got a "B". Needles to say, I was not going for an engineering degree...
Maybe all these correlations you are finding are some Universal sense of humor playing out. Maybe not!
guyonthecouch
Well-Known Member
Ooookay, not sure why you asked the forum how to store batts if you already intend to just buy new ones anyways. You answered your own smart question sir trolls-a-lot.
Give the chamber a solid cleaning with qtip+iso , soak front end with iso/rinse out debris with hot water and should be good to go.
btka
Well-Known Member
This is my SS hopper I got in mid' December 2016.
Serial is in the early #6xxx.
The body makes a strange rattling noise out of the box and I swear I never dropped it and no ISO leaked in there.
As my daily driver it has seen a lot of bowls since i got it and it n.e.v.e.r failed.
I checked with a very strong magnet if this stops the rattling noise but it didn't help. So I think it is nothing made out of metal in there which can cause a short circuit on the pcb.
Any ideas if i should be worried about it although the hopper performs like a champ? I've got 2 TI's as well so I can compare if a hopper performes badly - but this SS hopper is defenitely a beast (but no combustion)!
I will ask Caroline and report back. I guess ist a flaky heater (3D printed CERAMIC if I remember correctly?!)
But maybe its just the soul of my hopper and Caroline confirms it as "absolutely okay"
did you carry it arround (maybe in pockets or bag)... could it be that something entered trough the air intake holes...
the heater is as far as I know 3d printed ?steal?... please report us back if you ask HL what their nswer was..