Has anyone tried sending there roffo back due to problems with there device. I've had the silver for over a year with no problems. I ordered the blue roffo about two weeks ago my second use it started saying on the screen short cirquit. When I order the product I didn't get a conformation email or a order number it just arrived several days later. I've been dealing with customer service for days now with no luck. They said they know my purchase date so they know I just received this item. They said they didn't do refunds. I just want to send it back in the original box with the unit but they said I needed to provide proof of purchase which they already told me they had and video tape the problem plus a couple other procedures. I'm not sure what to do. I've been buying vapes for over 10 yrs and Have had to send a few back with no problems. Seems like there making this way to hard and the fact the unit in my hands is less than 3 weeks old. Tiny Might from Finland was much easier.
The video would only be to show the issue, in your case a photo would probably be enough.
I guess policy is 'exchange only, no refunds'.
They don't really want the old one back, once they understand the issue, they will send a new one.
They asked me to 'destroy' my old one! Weird. Ha!
It has been stated a lot here that calling the cs tel number gets much better response, since the emails go thru China.