I agree they have one of the best customer service experiences I've had. They'll replace an in warranty vape without much hassle on the customers end. Other places customer service isn't nearly as good and some I've dealt with or dealing with are absolutely terrible. They'll make you jump through hoops or they won't help you at all. Those are the companies I stay away from or I stay away after having bad customer service experiences. Customer and technical service AFTER the sale are very important to me.