Hello FC Community,
I know this has been long over due to some of you and I would like to say sorry for the length of time it took for us to release this public statement but we needed to make sure each detail was true and I hope you guys understand.
We have officially released our public statement. It can be found here at this link:
Public Statement
You will also be able to view our MSDS Data Sheet on the revamped Top Cap here:
Data Sheet
We ask that you kindly contact the retailer you bought your Alternate from first for the replacement.
Please contact us at
support@vivant.com if you bought an Alternate directly from us so one of our Customer Service Representatives can get the process started for getting you a replacement. We kindly ask for the individuals whom have experienced the issues to contact us first as we have only received our first shipment of the revamped top caps so we didn't have to have you all wait even longer to receive them so we do have a limited amount of supply right now but do not worry, more is coming and eventually we will get everyone a new top cap replacement regardless of if you have experienced the issue or not.
Please keep in mind, you guys are the very first ones to view this statement and process of getting a new top cap, I did not want to hold it in any longer, so when I was able to get authorization to publicly speak of it, I jumped at it.
Please have an open mind when contacting your retailers as they are getting the top caps shipped to them today and tomorrow so they may not have it in their hands yet.
If you guys have any questions in regards to this issue, please email us at
support@vivant.com or DM us.
Thank you for your continuous support, we appreciate each and every one of you.
-Emily