Stinky
Well-Known Member
Hello @Stinky , Please see my response right above this. I do not have an ETA as of right now, but I assure you this is our priority. I will update on here with new developments as they come along. I hope you guys can understand it is taking long because we don't want to bandaid the issue, we are looking for exact cause to determine proper solutions. Thank you -Emily
Thanks for the response, I really appreciate the help. Is there a particular retailer you will be selling the cooling units through?
As of right now, the defective ones we have back in our hands are all from the same batch so we are looking into this as its looking like it was a batch issue.
How do we tell if we have one of the units from the bad batch?