March 13th, 12:35pm
I placed an order 3 months ago, that has not arrived. I keep hounding them at the website, but they keep telling me to be patient for 2 more weeks. They have told me they will take action in 2 more week 5 times already. Any help here?
March 17th, 12:14am
May I have your order number?
March 18th, 3:53pm
Order number was 150112001099575185
In customer support ticket 54B2FD7205A34B63A9AFB49C0B01A5EE
March 19th, 12:34am
Could you please kindly first contact your local post office to check out the status?
If there is no package there after you contact your local post office, please contact us again asap. Please advise.Have a nice day!
March 19th, 6:51am
Yes.. I have contacted my local post office 6 times over past 3 months, just as "Windy" instructed me to do.
Yes... each time I contacted post office... I waited 8 more days, as I was instructed.
Please do not stall any more.
I just want the package I ordered 3 months ago
I go to local post office every day
I have my own "lock box" there.
I just checked, and the package I ordered 3 months ago is not there... same as yesterday... and the day before.
Yes.. I asked the Postmaster while I was there.
There is no package
March 19th, 7:52pm
Sorry for your package may be lost during the transition. Would you like reshipment or refund or saving store credit as compensation? If accpepting reshipment, you must pay 1.7USD postage and we can reship the items. Are you ok with this?
March 21st, 8:02am
NO! I am not OK with that. I already paid shipping. I do not want store credit, because I do not want to do more business with you. I want the items I already paid for.
Please send me my 2 jet lighters as ordered.
March 23rd, 1:32am
We have arranged the replacement for you. The new order number is 150323001054186342. Please donot worry. Also we will urge our related department to fast the process and send you a confirmation email about delivery as soon as we reship your order.
March 23rd, 10:00am
Thank you. I received confirmation and will watch for delivery.
I will report that you helped me in this matter.
I have also, deleted any "negative posts" about this situation. Your help was greatly appreciated.
March 24th, 12:03am
Thanks for your trust and this means a lot to DX.
Anything else,please let me know. smile emoticon
May 17th, 12:49pm
OK.... You said if I needed help to let you know.
They are doing it to me again.. the same exact way
They said they re-shipped the order a month ago.
It is still not here.
They are giving me the same dishonest story this time....
"please check again at the post office"..
"Give us time...."
All I want is my 2 lighters
This has now been a half a year, and I am feeling that trying to buy anything from China is impossible and that the money disappears into pockets of thieves.
May 17th, 1:32am
Why are you having so much trouble selling 2 simple Jet Lighters?
You asked me to show faith and trust. I showed you trust by removing all of the negative feedback.
May 17th, 11:52pm
150323001054186342 has been shipped on 4/2/2015 10:38:47 AM. Could you pls wait for another 2 weeks?
May 18th, 9:02am
I suppose I have no choice... as you have my money
This is the 4th time I have been asked to wait two more weeks over this.. the second package!
Please send me my lighters.
May 18th, 7:53pm
Since there is no tracking number,the ETA time is much longer. Hope you can understand.
June 1st, 6:14am
Now they tell me on my order that package is lost again.
I paid 6 months ago 05DD4F33174F48B68796E04D53FC43EB
they ask if I want a refund
I just want what I paid for a half year ago!
please read back, my history of this message between us!
June 1st, 7:17pm
Sorry,your order was confirmed lost again. I will submit overdue refund to Financial Dep. this week. You might receive money back in about 2 weeks.
June 2nd, 6:45am
I dont want money back
I want the order I paid for 6 months ago.
I removed your bad feedback as a favor to you
Now the bad feedback goes back for you!
June 2nd, 8:43pm
will submit overdue refund to Financial Dep. this week.
You might receive money back in about 2 weeks.
July 1st, 7:40am
Deal Extreme should live in shame. I never received a purchase I made in January! After 6 months, I was still waiting for a refund, and DX kept stalling. Today I called Paypal and I showed them all of DX's emails asking me to wait longer. Paypal took the money out of DX's account and have repaid me, and told me they have to handle disputes concerning DX daily. Needless to say I would never do business with DX again.
Sunday 10:19pm
It often takes more time for overdue refund to be back to your card. Now the dispute has been upgraded. Money has been back to your paypal.3LM7*****056743M is the refund ID.
Monday 9:15am
Yes I know the dispute was upgraded. I am the one that upgraded it....
Please do not try to seem as though you were helpful... PayPal TOOK the money from your account due to non-compliance with their rules.
The money is back in my account now... but not because DX helped..
It is back because I won the dispute and Paypal forcibly took the money back from you
Monday 10:53pm
Sorry,if you say so, I have no other words to say. Have a nice day!
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