Dear valued customers,
We extend our sincerest apologies for the prolonged delay in the presale of the heating station. The setbacks encountered, particularly with the circuit board and software, have been unforeseen and challenging to resolve despite our best efforts. We greatly appreciate your patience and understanding throughout this process.
We understand the frustration caused by the extended wait and unfulfilled promises. Your constructive criticism has not gone unnoticed, and we are committed to incorporating your feedback to improve our operations continuously.
We want to provide insight into our current situation. Over the past two months, we have expanded our team to include an additional employee to assist us. However, our operations remain based in our workshop in the mountains of northern Italy, where we meticulously craft each unit, including the lotus, vapman, and the heating station.
Due to difficulties encountered with shipping to the US last year, we have enlisted the support of a shipping partner in the US to fulfill orders to this region efficiently.
We want to assure you that every heating station is assembled with meticulous attention to detail by ourselves, Michael and David. We take pride in sourcing components locally and producing certain parts in-house to maintain the highest quality standards. While manual production may result in minor aesthetic variations, rest assured that each unit undergoes rigorous testing to ensure optimal functionality.
Your satisfaction remains our top priority, and we stand behind every unit with a comprehensive warranty. Should you encounter any issues, please do not hesitate to contact us.
We genuinely appreciate your understanding, support, and patience throughout this journey. Your feedback is invaluable to us as we strive to enhance our products and services continually.
Warm regards,
Michael and David
PS: tomorrow we will make a live-stream on our Youtube-channel to talk about the heating station and answer to all your questions. We will make it at 6pm CET time. We cant wait to talk with you.