Has anyone been able to confirm that this is still on track for December shipping, everything in that press release or article is the same stuff that Ricardo has been repeating since the launch of the project?
Okay, so I finally got an answer from Ricardo, not pleased but I guess it's to be expected given the global logistics and parts shortage. Not sure what parts they would need for the Petra, but at least it's a somewhat reasonable explanation. I am inclined to wait, the evo is already quite good, I was really looking forward to this.
Hi Seth, I apologize for the delay. Please work with me on this, we’re going to get this done. We hit a few bumps in the road.
First, I would like to thank you for being a loyal customer of Hanu Labs and for purchasing our Limited Edition Evo Petra. A few of you have been asking about when to expect your device in the mail, and we are here to provide an official update.
Hanu Labs has always been proud of the fact that all of our products are assembled in the USA, but in light of the pandemic, getting the parts we need to manufacture our devices has become increasingly difficult. During this uphill battle many industries in manufacturing are facing, we have experienced delays in shipping and changes across the supply chain, putting us in a challenging position as a small business. Several of the key components for the assembly have not arrived yet and we’ve been informed that delays are imminent.
That said, we’ve had to push back the shipping date for the Evo Petra. Our intention was to have all of the devices shipped out by December 5th, but once the holiday rolled around, we were informed of some issues with shipping.
At this point in time, we are anticipating a ship date of February 15th for pre-sale orders, with delivery times varying between 5-7 days. We sincerely apologize for this delay and are happy to answer any questions or address concerns you may have about this change.
You may be wondering, Is there any good news…?
YES! For starters, we promise you that your Evo Petra WILL be in your hands soon, just not as soon as we had anticipated. Also, in exchange for your understanding, patience, and loyalty as part of the Hanu family, we want to make it up to you with a few special offers.
With code DELAY30, you’ll receive a $30 in-store credit gift off your next order. Also, you will receive 1 free bamboo repair on any EVO device. If you elect to receive the EVO Crown Hydratube, those pieces are ready to be shipped out, so please let us know if you’d like your glass and we will get those pieces sent to you ASAP.
Lastly, we do hope you’re still interested in receiving a device, but we understand that this delay is not ideal, so if you would prefer to cancel your order and receive a refund, that can be arranged. However, since we are a small operation, it may take between 30-45 days for the refund to show up in your account. If this is of interest, please let us know and we will get back to you with details.
Thank you again for your understanding and support!
Cheers,
Ricardo Willis
CEO, Hanu Labs
On Sun, Dec 5, 2021 at 3:37 AM Seth Warshavsky <
sethmw@gmail.com> wrote:
Hi,
I just want to confirm if the Petras will still ship by teh 10th? If not no big deal just what is the new ETA please?
Thanks
S
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Warm regards,
The Vapexhale Support Team
support@vapexhale.com