Discontinued VapeXhale Cloud

[Bluntcrush]

I do 2 or ELBs filled 1/3rd.

 

[purplek]

My broken cloud has been in vapexhale's possession since the end of February. Hopefully you don't go through the same thing.

Does anyone know what is going on with Vapexhale?

For those of you who have ordered from EZVapes.com, I did the same about a month ago and was assured that I was receiving a Cloud Plus Unit and that the 2 year warranty was valid.

My Cloud lasted roughly 2 weeks before dying on me, and I sent it back to Vapexhale nearly 30 days ago. I was informed that my unit would be shipping by April 10th at the latest. Fast-forward a week later to when I contacted support again, and I was told that I was "next in line" and would be receiving my unit as soon as new Cloud Plus units arrived. Fast-forward another week and I have still heard absolutely no reply from VapeXhale and really have no idea what I am even waiting for at this point or when it is going to arrive.

If new orders are being filled before replacement units, that is horrible business. Anyone with any info on the return process or the current status of VapeXhale support would be appreciated.

Best vaporizer I have ever used, but this return process has been a drawn out nightmare.

I wonder if those placing new orders are receiving a defective Cloud Plus unit that they will have to replace ... if the answer is no, then I am wondering how and why new orders are being filled when customers who have paid over $500 for a defective product are being ignored.

 

[zeeg]

My broken cloud has been in vapexhale's possession since the end of February. Hopefully you don't go through the same thing.

It is simply horrifying to know that. So when I was told a week ago that "I am the very next in line to receive a new Cloud Plus", how can that not be total bs? Am I the very next in line after you and whoever else has yet to receive their replacement?

My issue here is not that it is taking entirely too long to receive a replacement of the one and only product that they manufacture and sell ... the issue is that I (and likely others) have apparently been deceived and strung along week by week.

 

[t-dub]

I'm going to keep a journal, I filed my support ticket last night. Once the entire process has had time to organically resolve I will post my thoughts on how it went, and how I felt.

 

[stygian16]

zeeg, post: 381290, member: 12854"]It is simply horrifying to know that. So when I was told a week ago that "I am the very next in line to receive a new Cloud Plus", how can that not be total bs? Am I the very next in line after you and whoever else has yet to receive their replacement?

My issue here is not that it is taking entirely too long to receive a replacement of the one and only product that they manufacture and sell ... the issue is that I (and likely others) have apparently been deceived and strung along week by week.

Hi. I did post some pages back that I received my Cloud+ in 4 days after sending my broken older model. I live close by to the returns dept which helped with shipping time but I am not sure why it would be so much longer elsewhere for a replacement. If it was the repair of an older model it might be a different story. You can also try calling Support who were very helpful with my inquiries.

Edit- here is a pic of my Cloud+ upon arrival check out the slant!
http://imgur.com/kRLG4ow

 

[MGG]

Hi. I did post some pages back that I received my Cloud+ in 4 days after sending my broken older model. I live close by to the returns dept which helped with shipping time but I am not sure why it would be so much longer elsewhere for a replacement. If it was the repair of an older model it might be a different story. You can also try calling Support who were very helpful with my inquiries.

Edit- here is a pic of my Cloud+ upon arrival check out the slant!
http://imgur.com/kRLG4ow

Wow how does that even happen, the quality control on these things is CRAPappear to be terrible for a vaporizer at such a high price point.

 

[vtac]

Wow how does that even happen, the quality control on these things is CRAP.

Please review the forum rules. You can state your opinion and offer constructive criticism without being offensive.

 

[Vapinghole]

RIP ol' ticker Cloud (SN0381) 10 months old, its little brain is fried . . .

Damn... Sorry, t-dub. I hope you're back in the Clouds soon.

 

[webb]

Just got home from Denver and the cup. It was awesome meeting SM and the crew. You guys are awesome!!! I heard of some crazy new things coming in the future for VXL and I can't wait!!! Best Product in my book!

 

[t-dub]

Damn... Sorry, t-dub. I hope you're back in the Clouds soon.

Thanks, I appreciate that. Something tells me it might be . . .

 

[Budzman]

Does anyone know what is going on with Vapexhale?

For those of you who have ordered from EZVapes.com, I did the same about a month ago and was assured that I was receiving a Cloud Plus Unit and that the 2 year warranty was valid.

My Cloud lasted roughly 2 weeks before dying on me, and I sent it back to Vapexhale nearly 30 days ago. I was informed that my unit would be shipping by April 10th at the latest. Fast-forward a week later to when I contacted support again, and I was told that I was "next in line" and would be receiving my unit as soon as new Cloud Plus units arrived. Fast-forward another week and I have still heard absolutely no reply from VapeXhale and really have no idea what I am even waiting for at this point or when it is going to arrive.

If new orders are being filled before replacement units, that is horrible business. Anyone with any info on the return process or the current status of VapeXhale support would be appreciated.

Best vaporizer I have ever used, but this return process has been a drawn out nightmare.

I wonder if those placing new orders are receiving a defective Cloud Plus unit that they will have to replace ... if the answer is no, then I am wondering how and why new orders are being filled when customers who have paid over $500 for a defective product are being ignored.

My broken cloud has been in vapexhale's possession since the end of February. Hopefully you don't go through the same thing.

Man... this kind of news is the last thing I wanted to hear! I submitted my support ticket last Sat. (4/20) right after my cloud failed after only six weeks and have still not heard back from them (understandable considering all that's going on with the Cannabis Cup).

FYI I spoke with Jarred at EZVapes yesterday (that's where I purchased my cloud) and he informed me that as far as they are concerned all they have ever had for sale have been the Cloud+ units. He based that on information he claimed came directly from VXL. I would dispute that as my cloud has all the earmarks of an older unit, i.e. it has the 9ft. cord, the rubber sleeve at the bottom of the bamboo, longer heat up time, gets too hot to hold, etc.

It would really be nice to know once and for all what serial number the Cloud+ units begin with!

I'm going to keep a journal, I filed my support ticket last night. Once the entire process has had time to organically resolve I will post my thoughts on how it went, and how I felt.

t-dub, I'll stay with this and add my remarks as needed regarding the warranty repair of my cloud. It would be great if a record of the serial numbers of defective Clouds could be compiled. Supposedly less than 2% of Cloud+ units have failed, so assuming that's true one would have to believe that most if not all failures being reported on this forum have been older units.

I love the Cloud, there's none like it, so I'm entertaining the idea of purchasing a second unit for a backup. Don't want to wait for 2 months to get my Cloud back!!

 

[Live-N-Learn]

Okay. Before I jump for joy, which I am full of at the moment. Please let me know if you can tell if my Cloud is a + or an OG unit. I dont want to celebrate before I know for sure whats going on with all this madness above me going on. I have a piece of black rubber on the bottom of the unit where the bamboo hangs out also. Here are pics of my unit. The good thing is no matter what + or not, tonight I will be watching my Knicks while hitting that Cloud piece!!!

Cord:

Bottom w/ black rubber (lil dusty ;p):

THE CLOUD!!!! (2 minor knick areas, very minimal but I see metal instead of black, OCD or just?)

The Rest (Why are the ELB brownish???):

 

[Budzman]

Okay. Before I jump for joy, which I am full of at the moment. Please let me know if you can tell if my Cloud is a + or an OG unit. I dont want to celebrate before I know for sure whats going on with all this madness above me going on. I have a piece of black rubber on the bottom of the unit where the bamboo hangs out also. Here are pics of my unit. The good thing is no matter what + or not, tonight I will be watching my Knicks while hitting that Cloud piece!!!

That looks like the 9ft. cord to me, and S/N 0067 is the earliest one yet I've seen reported on this forum. let us know how hot it gets after being on for an hour. The old units get too hot to hold! Also the black rubber "grommet" on the bottom of the unit was supposedly abandoned on the Cloud+ units.

Does anyone know the VXL's logic in assigning the serial numbers to the Clouds? Are they leaving the "factory" numbered sequentially in order of manufacture?

 

[VaporEyes]

Does anyone know the VXL's logic in assigning the serial numbers to the Clouds? Are they leaving the "factory" numbered sequentially in order of manufacture?

In the past, VXL crew members have said that the numbers are randomly assigned and hold little meaning.

 

[Budzman]

In the past, VXL crew members have said that the numbers are randomly assigned and hold little meaning.

[sarcasm]Boy, that makes a lot of sense![/sarcasm]

 

[Live-N-Learn]

I thought it was a bit odd to have 0067 as my serial number.

I dont know if I should be upset or what. I also ordered from EzVapes and was assured a + unit.
What is the heat time for a +. I want to time how long it takes to turn green and will also leave it on for an hour and see if my hand burns off. Anything else I need to do to know which model I got? lol

All in all, older unit or not, it still produces the same great tasting, big hits once heated right? All I would be missing is a shorter cord, and faster heat time, correct?

 

[VaporEyes]

Okay. Before I jump for joy, which I am full of at the moment. Please let me know if you can tell if my Cloud is a + or an OG unit. I dont want to celebrate before I know for sure whats going on with all this madness above me going on. I have a piece of black rubber on the bottom of the unit where the bamboo hangs out also. Here are pics of my unit. The good thing is no matter what + or not, tonight I will be watching my Knicks while hitting that Cloud piece!!!

The Rest (Why are the ELB brownish???):

L-N-L, would you mind turning on your unit and informing us of how long it takes the light to change. This would really help in determining whether or not this is a plus model or not.

The ELB's are brown because of the seams being welded together.

 

[Live-N-Learn]

Sure I'll plug it in and time it now. Give me about 10-15 minutes to post results, I'm at work.

Update:
6mins to green on the 12oclock setting (give or take 30 seconds, I stopped looking)

I waited 5 minutes to test it again, and when I turned it on again, it was still green.

Update 2:
I waited about 5-10 minutes with it off, and got a time of 2 minutes and 45 seconds to GREEN.
Mind you, the unit still felt a bit warm.

I will wait a few hours now and try it again before I leave work.

 

[Smoke1ForMe]

Sure I'll plug it in and time it now. Give me about 10-15 minutes to post results, I'm at work.

Update:
6mins to green on the 12oclock setting (give or take 30 seconds, I stopped looking)

I waited 5 minutes to test it again, and when I turned it on again, it was still green.

Update 2:
I waited about 5-10 minutes with it off, and got a time of 2 minutes and 45 seconds to GREEN.
Mind you, the unit still felt a bit warm.

I will wait a few hours now and try it again before I leave work.

I ordered from EZ vapes as well and mine is scheduled to arrive tomorrow, I'm really hoping it is a cloud plus since I was assured it was and came with the 2 year warranty. Might be sending it back if its not the plus because I don't want to pay an additional $150 for the 2 year warranty. Does anyone know how that would work?

 

[Live-N-Learn]

My ELB got stuck real bad, I was scared. I got the cap off, then worked the bottom piece out. I read on the paper it might get stuck and to leave it in overnight and it will get looser. I just left it in, and will take it out when I get home, so hopefully it loosens up by then. Im afraid of glass breaking.

Anywho, I have no idea which model I have. I was assured it would be a + too. I might have to return mine too if I wont be getting the cloud+ warranty. Heres a pic of the paper I got in the package saying I have a (1) year warranty, not a 2 which I believe the + is. Idk whats the deal, very confusing for what should be a happy time.

SEE No. 2:

 

[Kief]

Okay. Before I jump for joy, which I am full of at the moment. Please let me know if you can tell if my Cloud is a + or an OG unit.

That looks like an original to me, I had one that looked just like it and have had 3 different versions. I would not count on the "time until green" test with that one. Another test would be the auto shut-off... an original will shut off in 1 hour or less and flash it's lights, a Plus model will go for 90 minutes and just shut off with no flashing lights. Good luck.

 

[Live-N-Learn]

Way too much work. I will have to make a call to VapeXhale directly. This is just getting out of hand!

Im still pretty excited to use it tonight though

 

[Smoke1ForMe]

My ELB got stuck real bad, I was scared. I got the cap off, then worked the bottom piece out. I read on the paper it might get stuck and to leave it in overnight and it will get looser. I just left it in, and will take it out when I get home, so hopefully it loosens up by then. Im afraid of glass breaking.

Anywho, I have no idea which model I have. I was assured it would be a + too. I might have to return mine too if I wont be getting the cloud+ warranty. Heres a pic of the paper I got in the package saying I have a (1) year warranty, not a 2 which I believe the + is. Idk whats the deal, very confusing for what should be a happy time.


SEE No. 2:

Have you contacted EZ vapes? As they clearly state on their website it comes with a manufactures 2 year warranty.

 

[Live-N-Learn]

Okay, so I just got off the phone from EZvapes with Chris.
I explained the long cord and black rubber on the bottom of the bamboo.
Chris told me he spoke with Phil directly from VXH and Phil told him that for over 2months, they were putting the new parts in the older units, so cosmetically it would look like an OG but have the new + parts. I am at work so I cant really be calling VapexHale now but did manage to get that info. I will try the auto shutoff thing tonight when I'm home and be digging more into this tomorrow.

For people worrying about the warranty. The paper I got was the old print out. I advised them to scratch out the 1 and put 2 for new orders so people wouldnt panic. So yes it is a 2 year warranty like the website states. Okay I'm tired. I am supposed to be taking pics and being happy, not working to find out which unit I have lol. I need a vape break!

 

[stonemonkey55]

It has been a CRAZY 72 hours, the Colorado Cannabis Cup was bigger than LA and Seattle combined. The team got snowed in and are now heading back to Philly. Please allow us another 48 hours to get back online to answer our support questions. Just a quick update:

Best Booth - 3rd Place
Best Glass - 2nd Place
Best Product - 2nd Place