Discontinued VapeXhale Cloud

Pappy

shmaporist
:myday:
Damn, just joined the 2% Club! My brand spakin' new backup Cloud wont turn green.
Luckily, luggage just arrived with my OG Cloud -- ticking loud and strong since 4/20 last.
Will open ticket. :doh:
 
Pappy,
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jambandphan03

in flavor country
Because I use the same strain most of the time right now, I have taken to only using the cloud at the end of the evening. Been trying to get my consumption and tolerance down a bit, and the cloud just works too damn good. I tend to want to vape often through the day, and using the cloud this way was putting me in a stupor...:lol: I am glad it's so good at doing it's job! I look at it as a nice treat now to cap of the day, and put me in my place.
 

ernie

New Member
:myday:
Damn, just joined the 2% Club! My brand spakin' new backup Cloud wont turn green.
Luckily, luggage just arrived with my OG Cloud -- ticking loud and strong since 4/20 last.
Will open ticket. :doh:
wish I had mine for more then a week before it died.
 
ernie,

John Lewus

Well-Known Member
I would only trade my cloud for my son but then go buy another cloud... And I will be enjoying my cake and eating it too..... the ohhhhhh so delicious angel cake floating here in the clouds with my son off away in his crib drifting away zzzzzzzzz into his great big room of shiny toys for him to explore including daddy's laptop all the while daddy floats through the stratosphere gently looking down on him.

Edit: of course the wifey too, and dog, and 2 cats. :-)
 
John Lewus,

tdandre

maconheiro revolucionario
Great product but to pay $450 for a very unreliable product is madness. so I hope it was more bad luck then anything. But it seems way higher then just 2% of cloud owners having issues with their product.

seems way way higher than 2%, or else cloud orphans are very loud
 
tdandre,

momofthegoons

vapor accessory addict
You beat me to it Frederick. There's been enough speculation as to the 2% failure rate. As was stated succinctly by OBG,

The FC membership now constitutes <10% of the number of Cloud customers, probably even less. Translation: We are no longer statistically representative.

There have been thousands of units shipped. The run rate is increasing. Translation: We are becoming even less statistically representative.

VXL is now selling indirect through an increasing number of distributors; this will have a compounding effect on unit volume. Translation: We not only are less important numerically, our opinions are becoming less relevant (unless, that is, our opinions and those of the distributors are about the same; this game is won in the sales channels, not on forums).

Marketing research proves that the percentage of unhappy customers who volunteer their dissatisfaction is much greater than the percentage of happy customers who do. The delta percentages vary somewhat of course across the research, but the fact of there being a large gap, is consistent. Translation: Taken with the above data, the complaints here are not statistically indicative quantitatively or qualitatively. That doesn't mean that a particular complaint/concern is invalid or not important of course; it does mean that perspective is called for.

About that 2%, it is still misunderstood. Warranty unit failure and warranty cost are not the same. The 2% industry average refers to cost, not units. VXL's warranty extension indicates that its unit cost of warranty has decreased such that it can fund the additional coverage. Translation: We not only get more warranty time, we also get it with assurance of greater reliability and hence less need to exercise the warranty.

FURTHER DISCUSSION ABOUT THE 2% RATE BEING ACCURATE OR HOW MANY PEOPLE'S UNITS HAVE FAILED ARE GOING TO BE CONSIDERED TROLLING AND WILL EARN A WARNING POINT.
 

way2

Well-Known Member
Did you miss the post above yours? Warning point issued.
Im wondering how many units have failed on members here total. I get that ”happy” owners tend not to share but ive only been here maybe 2 months and I can think of maybe 5 or more that have had at least 1 failure off the top of my head and that's not talking about people that have had more than 1. As far as those that have had multi-fails do they repair and send back the same unit that fails? Or are you getting a brand new or at least a refurb?

Ive said before i've been saving for a cloud though I was worried about spending this kind of money on product of questionable quality but my worries were laid to rest with the extended warranty from VXL. I will be taking the plunge in the near future as everyone ive spoken to.....even a couple that have had failures have highly recommended I get on board! Guess I'm just wondering what is the problem...were they all the same problem? Is it mechanical failure( wires coming loose or too hot or something of the like)? does anyone that had a failure know or were told from VXL what the problem with your unit was? I mean not like ”it wasn't heating” but actually why it wasn't?

*Sorry edited for content.*
 
way2,

webb

Level 100 Lurker
Going strong on month 6 now, never had a single problem. It's on at least 4 hours everyday. No complaints here, thanks VXL!
 
webb,

Purpl3_Haz3

On a Permanent Vakation
I used to post here a lot, but haven't much recently. I've had my 'ticker' since the beginning of August last year...nearly 7 months. Throughout that period of time, my Cloud has been on for several hours a day and at a temperature between ~9:30am(rare) and max. It usually rests comfortably around ~11/12 throughout the day, and meanders to max by the end of the evening. If I have oil on hand, it stays at max all day long, from 7am until as late as midnight (gotta vape the midnight oil, don't ya know? :brow:) Since acquiring a WeMo Switch, I've had my Cloud running via automated recipes. These vary, from keeping my Cloud on for several hours a day when I'm home on and off, to full 24 hours, and even week long stretches, when I'm sick in bed, etc.

My point is, my Cloud has been there for me, when I need it, and I put it through some rigorous hours! Not once has it failed me in any way, and there have been stretches where it has been on at max temp, for over 48 straight hours(power cycled every hour via WeMo.) I don't expect it to die anytime soon, but I will be taking advantage of the new extended warranty sometime before my current warranty expires. I plan on purchasing the upgrade sometime between now and August, and just holding on to the Cloud until I need or want the upgrade(s)/repair. I don't want/need any of the new features quite yet...With the 'Silicon Bracelet Mod' the outer shell temp has been tamed, at least until the summer...and the WeMo keeps the Cloud nice and toasty, so I don't ever really wait for it to heat up...and as for repair, if the bamboo does break, or the Cloud stops working, I'll send it in for repair and get the upgrades then.

Because my Cloud just keeps on ticking, and I've learned to look past, or even love some of the things that I complained about before, I don't even think to come here and post in this monster of a thread! But, if I did, it would be posts like this, saying how much I love my Cloud! I also aven't posted a video in a while, so we'll take care of that as well ;)

The video is in HD...once you either hit play, or open the video on the youtube site, you can click the little 'settings wheel' at the bottom right of the video, and change the quality to 1080p, etc...
 

mvapes

Scratchin' Glass!
Accessory Maker
I used to post here a lot, but haven't much recently. I've had my 'ticker' since the beginning of August last year...nearly 7 months. Throughout that period of time, my Cloud has been on for several hours a day and at a temperature between ~9:30am(rare) and max. It usually rests comfortably around ~11/12 throughout the day, and meanders to max by the end of the evening. If I have oil on hand, it stays at max all day long, from 7am until as late as midnight (gotta vape the midnight oil, don't ya know? :brow:) Since acquiring a WeMo Switch, I've had my Cloud running via automated recipes. These vary, from keeping my Cloud on for several hours a day when I'm home on and off, to full 24 hours, and even week long stretches, when I'm sick in bed, etc.

My point is, my Cloud has been there for me, when I need it, and I put it through some rigorous hours! Not once has it failed me in any way, and there have been stretches where it has been on at max temp, for over 48 straight hours(power cycled every hour via WeMo.) I don't expect it to die anytime soon, but I will be taking advantage of the new extended warranty sometime before my current warranty expires. I plan on purchasing the upgrade sometime between now and August, and just holding on to the Cloud until I need or want the upgrade(s)/repair. I don't want/need any of the new features quite yet...With the 'Silicon Bracelet Mod' the outer shell temp has been tamed, at least until the summer...and the WeMo keeps the Cloud nice and toasty, so I don't ever really wait for it to heat up...and as for repair, if the bamboo does break, or the Cloud stops working, I'll send it in for repair and get the upgrades then.

Because my Cloud just keeps on ticking, and I've learned to look past, or even love some of the things that I complained about before, I don't even think to come here and post in this monster of a thread! But, if I did, it would be posts like this, saying how much I love my Cloud! I also aven't posted a video in a while, so we'll take care of that as well ;)

The video is in HD...once you either hit play, or open the video on the youtube site, you can click the little 'settings wheel' at the bottom right of the video, and change the quality to 1080p, etc...

Thanks for the vid dude - glad to see you back around....:clap:
 

VaporsOne

Member
...and as for repair, if the bamboo does break, or the Cloud stops working, I'll send it in for repair and get the upgrades then...

That's what I was thinking, but a couple members said that if you break your bamboo without the upgrade, you are SOL and VXH can't fix it.
 
VaporsOne,

Tstat

Dead Foot Designs
Accessory Maker
Yea, I don't get that, though. If they can put a new one in by way of an upgrade, why wouldn't they be able to put a new one in if it gets broken?
 

Purpl3_Haz3

On a Permanent Vakation
That's what I was thinking, but a couple members said that if you break your bamboo without the upgrade, you are SOL and VXH can't fix it.
Yea, I don't get that, though. If they can put a new one in by way of an upgrade, why wouldn't they be able to put a new one in if it gets broken?

When I emailed VXL about this, they said "Hello

If you purchase the warranty upgrade now, you will be able to send it in regardless if it stops working, broken bamboo, ect to get it retrofitted with the new cloud plus technology.

I have just invoiced you for Cloud Plus please pay it to complete processing of your upgrade."

Evidently, if I break my bamboo today, and send it in for warranty, it's not fixable, but if I pay $150 and it breaks tomorrow, I can send it in for repair? hahahahaha

If you break your bamboo today, it will be 150$ to fix the bamboo at the same time we retrofit the new technology. The advantage of buying the warranty now before anything happens is you also get the added warranty.
 
Purpl3_Haz3,

Troi

Well-Known Member
When I emailed VXL about this, they said "Hello

If you purchase the warranty upgrade now, you will be able to send it in regardless if it stops working, broken bamboo, ect to get it retrofitted with the new cloud plus technology.

I have just invoiced you for Cloud Plus please pay it to complete processing of your upgrade."

Evidently, if I break my bamboo today, and send it in for warranty, it's not fixable, but if I pay $150 and it breaks tomorrow, I can send it in for repair? hahahahaha

If you break your bamboo today, it will be 150$ to fix the bamboo at the same time we retrofit the new technology. The advantage of buying the warranty now before anything happens is you also get the added warranty.
 

Purpl3_Haz3

On a Permanent Vakation
If you break your bamboo today, it will be 150$ to fix the bamboo at the same time we retrofit the new technology. The advantage of buying the warranty now before anything happens is you also get the added warranty.
Thanks! That makes MUCH more sense! I know where my confusion stemmed from...up until recently, AFAIK, the bamboo breaking was a non fixable, even in warranty, type of issue...correct?

I think most of us are/were under the assumption that the Clouds bamboo breaking was not a warrantable repair, but that if you upgraded, it was...

Either way, thanks for the clarification!
 
Purpl3_Haz3,

ictus

Well-Known Member
Got my cloud plus in yesterday and spent the better part of the day experimenting with it.

Here's the short version: I have to take a bit longer draws than before to get my hydratubes to milk up the same at the same settings. I can still get yellow/brown ABV at 12' and I can get almost black ABV at MAX.

Longer version: it seems that the temperature of the air drawn through the tube hasn't changed much, but the glass stem and elbow are now considerably cooler. This is apparent just by taking the ELB out after a session. Previously they were always a bit hot to the touch, now they are barely warm.

I still got a powerful high after only 1 ELB, you know the kind of high where your guitar playing skill goes up to a million inside your head.... But I digress.

The main functional difference from my old unit, is that when on MAX, My old unit would milk up the hydratube the instant I started a draw. Now I have to start my draw and count to four or five before I see the tube milk up very much. I tend to take 10 second draws now which is longer than before.

It's taking me far longer the finish an ELB. Right now I am not feeling so great about all this, but I will give it some more time before making a full judgement. It certainly still makes big clouds, but takes a little more work.

I also got a cloud buddy and really enjoy it. For a bit last night instead of using the glass stopper, I was hitting the INH004 and cloud at the same time in parallel, treating the INH like the stopper.... holy shit biggest vape hits ever. Both devices have sort of inverted performance profiles so they complimented each other perfectly... INH milks instantly but only for 2-3 seconds which means they cloud starts producing just as the INH stops.
 

Purpl3_Haz3

On a Permanent Vakation
Got my cloud plus in yesterday and spent the better part of the day experimenting with it.

Here's the short version: I have to take a bit longer draws than before to get my hydratubes to milk up the same at the same settings. I can still get yellow/brown ABV at 12' and I can get almost black ABV at MAX.

Longer version: it seems that the temperature of the air drawn through the tube hasn't changed much, but the glass stem and elbow are now considerably cooler. This is apparent just by taking the ELB out after a session. Previously they were always a bit hot to the touch, now they are barely warm.

I still got a powerful high after only 1 ELB, you know the kind of high where your guitar playing skill goes up to a million inside your head.... But I digress.

The main functional difference from my old unit, is that when on MAX, My old unit would milk up the hydratube the instant I started a draw. Now I have to start my draw and count to four or five before I see the tube milk up very much. I tend to take 10 second draws now which is longer than before.

It's taking me far longer the finish an ELB. Right now I am not feeling so great about all this, but I will give it some more time before making a full judgement. It certainly still makes big clouds, but takes a little more work.

I also got a cloud buddy and really enjoy it. For a bit last night instead of using the glass stopper, I was hitting the INH004 and cloud at the same time in parallel, treating the INH like the stopper.... holy shit biggest vape hits ever. Both devices have sort of inverted performance profiles so they complimented each other perfectly... INH milks instantly but only for 2-3 seconds which means they cloud starts producing just as the INH stops.

Well, this is all bleh :\ hahaha but seriously, I don't know if I'd care for that. I often take oil (bho) and 'two cap' it, using the max temp. This gives me a 'dab' in the same ease as with a nail/dome rig...I wonder if the Cloud Plus would be able to extract a large dab completely in one hit.
 
Purpl3_Haz3,

ictus

Well-Known Member
I'll try and let you know soon. I should reclarify something. Yesterday I never started at MAX. Started at noon and after a few hits went to MAX. Right now I'm playing with starting at max and it does milk up much quicker for the first few hits.

Also just realized my new shower dome HT isn't making a perfect seal with the cloud, I can still suck air when I plug the bottom of the cloud. I'm thinking that's bad... Very small leak. It might impact pressure.
 

Silver420Surfer

Downward spiral
I would only trade my cloud for my son but then go buy another cloud... And I will be enjoying my cake and eating it too..... the ohhhhhh so delicious angel cake floating here in the clouds with my son off away in his crib drifting away zzzzzzzzz into his great big room of shiny toys for him to explore including daddy's laptop all the while daddy floats through the stratosphere gently looking down on him.

Edit: of course the wifey too, and dog, and 2 cats. :-)

That just sounds creepy.
 
Silver420Surfer,
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ictus

Well-Known Member
Well I have no experience 2capping but just gave it a go. Broke off tiny flake, maybe 0.2mm thin but almost wide enough to fill the cap. Some bho from a sourD/pineapple cross.

Took 5-6 second hits on MAX. Produced vapor after 2-3 seconds. After first hit I pulled the dry HT and saw lots of bubbling. Still got 4 or so nice big hits from it, no visible residue on the caps after that. Not sure what amount you were adding to get all in one hit? Maybe give me an idea how long you are hitting it?


So far I enjoy this method for oil much more than a nail. Getting the oil in one hit isnt my biggest concern though.


Sidenote: This BHo only tastes like the sourD from the strain which is weird because the herbs themselves mostly smell like the pineapple.
 
ictus,

t-dub

Vapor Sloth
Also just realized my new shower dome HT isn't making a perfect seal with the cloud, I can still suck air when I plug the bottom of the cloud. I'm thinking that's bad... Very small leak. It might impact pressure.
ictus, is the bottom of the HT resting on top of the Cloud? If so you may try, gently, adjusting the bamboo up to see if it mates/seals with the HT better. I have found that some HTs like more bamboo than others, and the Devastator likes the bamboo all the way down.
 

ictus

Well-Known Member
No, it's 7.42mm above the cloud. It seems the problem is that the gong hole in the tube isn't round. I can 'wobble' the tube almost half an inch at the mouthpiece, and the wobble axis follows the tube if I spin it atop the cloud. My dry tube still fits perfectly snug.
 
ictus,

Medical Mark

Well-Known Member
I've had my cloud since oct,2012 and never had any issues and I'm directly plugged into the wall no surge no bar to interfere with the power the cloud needs to performe and it full potential and it works great the best vape I own allways giving me thick clean sooth vapor.
I would buy a other if this one tanked for sure it works so well and is very effective for the rare pain condition I have and that's all that matters really effective powerful medicating cloud, its really the best on the market for a stationary vaporizor there is no comparison at all I'm my opinion.
Can't wait to see some new glass or maybe a new design of the cloud who knows everything evolves.
And I like seeing change for the better if that's possible.
 
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