Back in October, my original cloud unit from August passed away due to a runaway temperature and causing combustion. I was without a Cloud for approximately 3 weeks (which is a long time [Oct. 3rd - Oct. 25th]), because the first replacement that was sent was dead on arrival. I patiently waited (with status checks in contact with VapeXhale. They were awesome, and very responsive to me), and even when this new unit came, it had a quirk where I had to turn it off and on twice before it would start heating up. I was told this was acceptable. And so I lived with it.
However, now it has a runaway temperature again. Starting last night, the light never goes green, the unit is extremely hot and this morning I got a big thick cloud of smoke out of using it at 12:00 O'Clock.
I am very disappointed and hope I will not be without a Cloud for another month as this is the Christmas season, etc. I don't know what else to say other than I am extremely disappointed and hope we can get this resolved in a more timely matter than last time.
So far I have yet to have a Cloud last me 2 months :-(.
I've submitted a support ticket as well. I am super bummed, this is awful. After being away for 11 days, coming home to the best, and then having it break, this is Microsoft Xbox 360 failure rates for me. I had the 360 die the day before Gears of War 2, the day I bought Dead or Alive 4, and one other bad time.