GReYAReA
Amid The Vapors...
One of the local glass shops does this. If you bring your broken piece in, you get a discount on a replacement. They still make money, and you don't feel like you completely lost out. Maybe VXH would consider something like this with out of warranty units? It would incline some to send in for replacement, instead of just giving up.
Just a thought. I'd buy a replacement anyway. I think it is normal and fair to have a 1 year warranty.
Edit: When you think about it, this is a potential follow up sale for every unit that goes out of warranty from a 3rd party vendor... they'd ALL need to come back directly to VXH for their replacement units. You have better margin on retail units; it could be a fair amount of business.
Sorry - I don't mean to stick my nose in your business guys.
Just a thought. I'd buy a replacement anyway. I think it is normal and fair to have a 1 year warranty.
Edit: When you think about it, this is a potential follow up sale for every unit that goes out of warranty from a 3rd party vendor... they'd ALL need to come back directly to VXH for their replacement units. You have better margin on retail units; it could be a fair amount of business.
Sorry - I don't mean to stick my nose in your business guys.