I am not really sure where i stand on this issue. That said, if I was SM, I would be concerned about this scenario:
Guy orders the Cloud and uses it for a while and all is great. He then decides to get his buddy to blow a custom tube for it. The glass blower creates the cool glass, guy sticks it on his Cloud and it leaks, ruining the heater. Now, the guy submits a ticket for a replacement. SM replaces the unit for free because he isn't told it was 3rd party, non-approved tube that destroyed a $400 vaporizer.
I can see why you would want some control over this. I also think that SM's post came off as uncharacteristically cold and corporate.
Guy orders the Cloud and uses it for a while and all is great. He then decides to get his buddy to blow a custom tube for it. The glass blower creates the cool glass, guy sticks it on his Cloud and it leaks, ruining the heater. Now, the guy submits a ticket for a replacement. SM replaces the unit for free because he isn't told it was 3rd party, non-approved tube that destroyed a $400 vaporizer.
I can see why you would want some control over this. I also think that SM's post came off as uncharacteristically cold and corporate.