Well I'm new here, obviously, lol.
I'm writing really to see if anyone else has had/is having issues with Vxl right now?
I ordered me a Holiday bundle for a nice price of 375$ which I think is fair. Did a lot of research on it and the various tubes. Sadly, after I clicked "buy" things went downhill. First they had some issue with my payment, refunded and said they would send me an invoice (but they ended up just charging me again the next day) and at that time they also said my package had shipped. Well few days later they email saying it actually didn't ship and it will ship on the 14th. And just now, without answering any of my questions or concerns I had voiced via email after them telling me that it hadn't actually shipped, they email again saying now it wont ship on the 14th, and will actually ship whenever they get them.
This has to have been one of my worst customer service experiences and worst online ordering experience. I get that they may have been busy on the holidays, however, they have taken 24+ hours to reply to each email, even replies that I email back within seconds of getting one from them. And they rarely actually address or answer my concerns.
I don't like being told something different every other day especially considering at the time of my purchase there was no warning the Turbine would be delayed, the other two yes, but that's why I ordered the Turbine.
I see everything on their website is sold out now, but I wish they wouldn't have let me toss down nearly 400$, twice, to maybe get an Evo this month... Or whenever they actually ship it since the email didn't have any dates or time frames, it just stated "We will let you know when we find out". Oh nice, thats what customers want to hear about their 400$ purchase.
*sigh*. Wish they would just be more upfront from the get go rather than giving me wrong information every other day, I just don't like being left in the dark and given bad information. I'd honestly have no issue if they just communicated better with me about possible delays and issues.