Frank Reynolds
Well-Known Member
Got a reply from VXL wanting me to pay return shipping. I replied that I don't think I should have to pay to return a defective product for repair and will wait for another reply.
Edit: Got a response and a label, but they also said something I'm not very happy about. They said I should be aware that them opening it could cause defects down the road...why is that something a customer with a full warranty should be aware of? They're also trying to tell me they aren't sure if there's actually something wrong with it because they think I'm just used to the original.
Well if a 30 minute heat up for mediocre vapor isn't a defect I really fucked up not taking advantage of their refund program during the first month.
Edit: Got a response and a label, but they also said something I'm not very happy about. They said I should be aware that them opening it could cause defects down the road...why is that something a customer with a full warranty should be aware of? They're also trying to tell me they aren't sure if there's actually something wrong with it because they think I'm just used to the original.
Well if a 30 minute heat up for mediocre vapor isn't a defect I really fucked up not taking advantage of their refund program during the first month.
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