aesthyrian said:
Woah, that's not very reassuring. Mind I ask what the issue was with your WDZ that led you to try and get a replacement?
I think I had mentioned it earlier, but never reallly elaborated. Apparently something came loose inside my WDZ that caused a slight twangy buzz feeling and sound every time it "bumped" something. That is, even when I set it down. I e-mailed Todd and asked if that was something I should worry about, and during that conversation, something else changed and it seems like a washer is loose somewhere in the unit (the first noise stopped). Todd assured me that it would in no way affect the functionality of the unit, and that the one he uses also has the same issue. He recommended I tap the washer down to see if it helps. The last e-mail to him went something like this (paraphrasing):
"I'll give it some time, but if I do decide to return it, how would you like it shipped (instructions, identification of my unit, etc) and where should I ship the unit to?"
I didn't get a reply. I kept using the unit, and am fine with it. I have a tendency to fall in love with my first and original, and after being reassured that the unit would still work fine I decided it wasn't something I truly wanted to return anyway, because it wasn't worth returning the unit that fate chose for me. Todd did end up replying pretty instantly when I asked him about the type of wax I should use, which upset me since my old e-mail is still pending in his inbox somewhere. I figure if it was a real issue (i.e. I was more intent on returning it), I would have a brand new unit in front of me, but the way it turned out I can't comment on customer service too positively. I would put my experience in that of VaporEyeSore--probably seen as more "nit-picky" a problem by the manufacturer, and therefore put on a lower priority or resisted. I'll leave that up for y'all to take as you will. He also mentioned not having been on FC for a while, so I am not sure if he actively monitors this thread anymore to address things like this.
aesthyrian: Could I get some pictures of your vape to see how it looks after your steel wool? I was thinking of sanding my down some to make it hotter, or smoothing it out in some way, but I don't want to ruin the thing.
Edit: By the way, according to Todd, any cocoa butter hand cream serves the same purpose as the "wax" that came with the vape. It seems to be the exact same thing, honestly, which a different smell. Anybody have a better suggestion?