Discontinued The Venus Apollo

Azn2101

Well-Known Member
Well, unfortunately I have to join the "Dark Side" of the Venus Vaporizer Brands' Customer Service.

It hasn't been but 2 months since placing an order for what I was told would be a "New Apollo2.5's 50w" and a little over a month with it. The original plan was to have the device shipped to a family member in either Finland or Swedin and have them bring it back through US Customs during the holidays to avoid the VAT (Taxes to us Americans and the Tax is 24% for "Proof that the device left the EU"). He said he would work with me by going through the PalPal F&F payment plan because the discount he was giving me was too big for the E-Commerce Checkout link to register without him making a separate link for a single unit at the price we negotiated. After discussions with @stickstones on whether I just shot myself in the foot by doing so he convinced me that I really shouldn't worry.

For the first time, an Artisan vape manufacturer gave me a good discount and a bunch of extras. I asked him If there was anything I could help him do to show how much I appreciated the gesture and he said nothing. So I took it upon myself to look back through the threads and look up questions that went previously unanswered before his return to the scene from his 8 month Hiatus and any updates he had made and hadn't shared with potential customers and relayed that info from him to here mainly.

During this time period I asked him why my Apollo wasn't like every other Apollo picture or functional like in the videos. I was told 1 or 2 seperate times that it was Normal.

After another week the Metal Sleeve became so loose that the vibrations from the Haptic Feedback shook the Heat Element, bulb and all, & sounded like a Big Fly caught in a small area. I was finally told that "The Metal Sleeve surrounding the Bulb is supposed to have a Ceramic based Adhesive capable of withstanding ~1700c of heat + centering the post so you can insert the chamber and push down on the Glass MP to Lock in the Vapor Cooler in one smooth action". This time showing him in the same picture I posted here where the whole Heating Element is literally resting against the front-right part of the metal sheet protecting the wood

"I now remembers which unit I sent..." yet in his emails prior to the sale he keeps saying "I only have one more 50w model left" so how could he forget that the ONE unit he has, has this "Old-School build" he "Now remembers he didnt add the glue to that particular Unit" and admits to sending out a faulty/incomplete unit and also states that he will send me a new unit of my color choice from the upcoming batch that was set for Dec 1st

Now at this point im still trying to help him grow his presence and he offers to send me 5 units free of charge "if i can show him a good plan on how to sell them." I told him that I wouldn't feel comfortable taking 5 units off his hands for free incase the worst happens and I sell none. He takes a huge hit from the VAT cost plus S&H for 5 (+ my 1 "New" unit so 6 technically). So I tell him ill put up the +€1000 for the first batch and if all goes well then every month I don't have to keep sending him the amount we agreed upon for the units. The funds transfer into his E-commerce link and he sends me a small percentage of the units I sell to pay me back for the original 5 units until we're square.

All was going as planned except when I ran a poll on 3 people who were openly interested in the Apollo2 50w and 2 of the 3 said they had no problem with the price point, it was their worries (of whats happening to me right now...) of not being able to get in contact with him when they need to AKA Customer Service & Support.

So it didn't matter what price I Would've set them at here in the US b/c unfortunately his (Ville's) reputation is damaged from previous times he's gone Dark and that's not something I can fix...only he can by coming on here and telling people himself and thats why I had to back out of the VERY loosely based agreement and even THAT was hard for me b/c I believe Mr. Savolainen is a genuinely good guy who just happens to live in a Socialist Country stopping him from maximizing profits outside of the EU.

I sent him the email stating that his Lack of presence & difficulties with reaching him are what SEEM to be affecting the business rather than the price or availability in many more words as not to put it so bluntly. It's been about 2-3 weeks and since have sent another message saying how hard of a decision it was to make but the risk was too big especially since there was no room for profit as this was a venture purely to help him and his business and the fact that im a Government paid employee and the Gov't is Shutdown right now and would actually be illigal to log on and work on to get paid, even things I need to catch up on that I should've already completed.

I have politely asked Ville and his Wife who is listed as the person who handles Return & Warranty email, that's also the same as the genral email =/, to keep separate business & consumer matters because he offered to send me replacement New unit BEFORE the talks about helping him set up a distribution post on this side of the world and i've been completely ignored even though there has been multiple changes to the website, from the Helios being taken off as an option to buy and he even took the advice about more detailed information to inform customers from the same emails that I told him why partnering up would be extremely hard (ignoring the profit factors that every normal distributor would've wanted.)

So it's hard to say that he hasn't gotten one of the 3 Emails sent to his private Email, the Venus Vaporizer Email link, and/or the Warranty & Return email link...

I understand I offered to help him
And not the other way around so I expect nothing in the way of payment for helping him in terms of his business or anything else. I just want a fully functional AS ADVERTISED Apollo "2.5" 50w that I paid for. I have confirmation on exactly what was supposed to be delivered, Ville stating that it was an "Old Style Build" that he thought wouldn't require the Ceramic Adhesive making it an Unfinished or at least a different model than i paid for and if I had to place a bet id say the post is free floating at this point and im suprised it hasn't disconnected the halogen bulb or broken it.

As i've learned from a previous company on FC who tried to go back on their words said via Email I cant post a manufacturers Emails, posts, or private messages without their consent or else id post the entire Email chain but if you'd like proof to everything i've stated send me a PM with your Email and i am more than happy to forward all Emails but the parts pretaining to his inner workings of the business (like the bare price/ model. Part distributors and their locations, ect.)

I'd be lying if I said this wasn't somewhat personal as it took about a month and a possible €1000+ paycheck for him to admit he sent me an Unfinished/"Old School Build"/Faulty Apollo at the price of a normal New one.

I hope im wrong and he's just taking Holiday time off before he responds to Emails but it sure feels like im being ignored for one reason or another...
 
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Azn2101

Well-Known Member
I finally got a reply only when threatening to allow the Consumer Ombudsman to investigate and the answer I got makes absolutely no sense...

He's saying that because I backed out of the deal my Unit was sold to other customers "in line" for units yet he was the one who offered to send the units Free of charge. He also says he was on a "Holiday Vacation" which is fine but what kind of businessman lets a deal for THE ENTIRETY OF YOUR STOCK hang in the balance? You don't blow them off and leave them hanging for 2 weeks...

On top of that in an email 2 days before I made the hard decision to step away from the deal, he tells me he renewed his DHL International Shipping Contract and said "We'll test the delivery time of the parcel with your New Black Wood unit." 3 weeks ago today.

I felt like an enormous Dick because his message started out genuine and understanding but as it went on it made less and less sense and by the end of the Email there were too many holes for it to be a coincidence or even factual in some statements.

They're on Vacation yet still selling units?
So he can respond to ~€350 Email/s, but none of the 3 regarding the €1300 deal or my Warranty? Even an "Ok" would've gave me some notion of where we stood or a sign of life from the business which is unfortunately needed because of his prior absences. So what is one to assume when a serious deal falls through yet still have a ~€350 Vaporweight that needs fixing less than 2 months into it's warranty and absolute silence in the other end?

He printed the shipping label 3 weeks ago yet now only sent me the tracking # along with the response to the Email for my unit today.

He claims my Unit was Sold because of demand. But again He was the one who wanted to send the 5 units amd open a Distribution Post here. I just wanted to help by Volunteering to be that distributor as a No loss, No Gain venture.

And as I said in the last message, there has a bit of maintainance to the website between almost 3 weeks ago & now

He ignored this.

A lot of people who buy from these Artisan Builders pay for the individual attention to them and uniqueness for their units that "War Chest" Companies like Arizer, S&B, and Boundless can't give in their units. He delivers on the uniqueness but i've never had to go this far to get the most simple of questions answered. This situation doesn't reflect on his Units. It's actually the opposite, I freaking love the Apollo2 50w and therefore want a good fully working one. But it does show the way he views his customers if it takes the equivalent of the Warranty/Import&Export Police just to get a response on a almost broken unit. Hell even a "F You asshole" would've let me know he didn't go underground again and not prompted such an immediate and stern response because I can wait for a new unit if I know it's coming but in this case I couldn't tell if he was "Gone Fishin", Busy making more units, or are Pissed (which it turns out was the case)

I was aware the time of year it is and that he has a wife & family but given the chain of events that were set in motion from the time he knowingly sent me an unfinished unit that was inevitably going to fall apart or break every glass mouthpiece until I had no more.

He has yet to send the unit and I wont believe he will until it hits a postal carrier or my doorstep as the label has been sitting in his possession for 3 weeks for a package that's supposed to take only 3 business days to reach me.

If there was any other way of resolving this I would've opted for that way, but I didn't see another good option as I don't believe it's another coincidence that he got back from Vacation today, just as I file a complaint against his business.

Great Unit, Terrible Service, and until I get a Proven New Apollo2.5 50w, a sketchy businessman.
 

Azn2101

Well-Known Member
My 2nd unit arrived and it's all good news. In fact I don't think he made any actual upgrades In the performance but he did change either the post, the thickness of the walls below the screen in the bowl the meet/fit over the post got a little thicker.

Something changed and this thing feels like a damn Dab hit!

Unfortunately thus comes with a downside l...which I've seemed to notice a patern, at least with the interactions I have with Ville, where Great news comes with bad. Kinda like riding a rollercoaster...

Not only did this prove that thus is not just a Unfinished model...more of a Frankenvape of parts from like spare parts from a batch#XX here , a batch that had a few of these spare parts, Ect ect.

I looked down my heat post in an extremely detailed unvoxing vid and realized immediately the post shined at the base....like very low down in guessing at the base. So I grabbed mine, pulled the MP and sure enough mine has a different post with a part that slims down. Looks similar to the post Bud had when he took his apart (and maybe cause it's not like I'm gonna void the warranty on essentially Both by messing with one) but absolutely nothing like the one thus one has. The list goes on but the other HUGE sign was the inside of the wood didn't have that Tanned color that Light wood gets when exposed to heat Over and over and over. Even In my old phone's pic of the inside it looks tinted (before xmas and that thing was a Galaxy J3 to the noe Samsung 7) on the inside it looked bleached. Beautiful. Anyways the contrast was shocking and again I think he did a small design twerk that might have helped air flow or maybe it's just that when inhaling it now draws from the Air path like it supposed to where the lack of ceramic parts and definitely some old ones in here.

Just remembered. The Haptic feedback was lowered someone and it's now the perfect feeling. On a desk it doesn't sound like it's having a Machine Seizure any more and it's shorter, faster bursts of vibrations

My review. Amazing when it works...and your sold a complete one.

Wouldn't ever purchase another unit...just being Honest.
 

slcbdco

Brewer, Lobbyist, Vaporist
Apollo arrived yesterday, definitely a learning curve by which I mean figuring out how I want to use it. It seems it’s fairly versitile but what i’m sort of going for is session convection.

So far i’ve had fairly good luck, when I start the warm up, instead of letting it go full cycle, a take some rips and when I get the flavor I like I hit the boost button and have been using temp 4 and 5 mostly.

Very interesting vape so far and great aesthetic, it’s sorta like a flower flask.
 

Mr Mellish

Well-Known Member
Apollo arrived yesterday, definitely a learning curve by which I mean figuring out how I want to use it. It seems it’s fairly versitile but what i’m sort of going for is session convection.

So far i’ve had fairly good luck, when I start the warm up, instead of letting it go full cycle, a take some rips and when I get the flavor I like I hit the boost button and have been using temp 4 and 5 mostly.

Very interesting vape so far and great aesthetic, it’s sorta like a flower flask.

I really enjoy the Apollo but don't have many opportunities to use it in my cannabis unfriendly home. I've found that I can get 4-5 good hits on the standard setting and then another 4-5 decent hits with the boost (of course, the timing of the boost and the timing of the inhale make a big difference). There is definitely a learning curve here but the effort is worth it.
 

dmojo23

Well-Known Member
Glad to see activity here! I'm loving my Apollo 2.5 since I got it in January. I've acquired some other devices in the meantime, but I feel like this one will continue to be a mainstay. I generally keep mine around 3 or 4, and I've recently taken to waiting to insert my crucible until the preheating cycle finishes. I think it gives me more control over the roasting and reduces the risk of combustion, which is definitely a possibility with this powerhouse.
 

Azn2101

Well-Known Member
How herbsense works and how to use it?

That is one of the few things I was never clear on how it operates or how to tell if it's even on, just how to "Turn it on/off" in the manual but It for sure doesn't drop the heat when not "detecting" a draw which is why I think it's best with no more than what you can inhale safely and surely in one inhale cause again, it's roasting the material whether your inhaling or not.

At this point I'd say it was a feature that doesn't seem to work or was never actually implemented.

I've only time i've seen the heater act differently other than dimming after reaching the set Heat-Up Time on my Franken-Apollo 50w/Apollo2.5 50w was when He reset the PC Chip's before sending them out.

They run at %110 on the first heat cycle as a "Burnoff." I've sat and toyed with both models like it was a gameboy and couldn't notice a damn difference when he sent the instructions on how to toggle it as a feature.

I could be missing something though and if you find it let me know =)

Edit: Idk, maybe it's HerbSense in it's most basic form: Less Hot air pulled thru material, less heat applied to material.
 
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Azn2101

Well-Known Member
Is the inventor still active on here ?

If not.active he checked every once in awhile...because during our...im just gonna call it a misunderstanding he brought up things that were on only posted here unless someone else brought it to his attention.

In an Email he had sent me regarding the New Unit he owed me but was trying to avoid me until I went away or 6 months had passed. He had Definitely read or had seen my prior posts on here. Especially the one describing how it felt great to get a fully functioning, Unused unit but It also showed how bad he absolutely screwed me with the first unit that came to me as "The Last Brand New Apollo2 SE 50w to be made." He wasn't happy to see that I hadn't changed the way I thought about a how bad his CS & Business Decisions seem to be and he let me know it in that Email.

I still think the Apollo is a great unit. It's just difficult to trust such a small operational business that has quite a few black marks on important Cornerstone matters of Customer Service.

With the 2.5 upgrade this will have been 2 models that have miniscule to no changes aesthetically to tell the difference between an OG, the 2, the 2 50w, the 2.5, or the 2.5 50w allowing for situations like mine to happen. He should really engrave like a grip or something to distinguish between the models.
 

Amature60

New Member
I ordered a Apollo 2.5 shipping to Canada was one week, all communication was fast and prompt. They don't come with the herb guard to keep you from burning yourself anymore, to expensive I was told. I got the adjustable chamber and the vapor path cooling insert. Build quality looks good. I used it on the stock settings it heat up real quick and way more vapor than I get out of my magic flight launch box. Only used it once with a really small load, which I'm pretty sure I can hit again. This thing is going to be fun!
 

Amature60

New Member
He just dropped the price to 199 euros. I paid a fair bit more and they are looking after me. No idea for how long the price is at 199. I’m really liking mine, I was a little overwhelmed at the beginning but it’s actually very easy to use. I use mine for quick sessions of about 3-4 minutes. Heat up time is very fast compared to the earlier models from reading through all 69 pages here.

The adjustable chamber with the cooling insert works really well, I can take big drags off the Apollo without my throat reacting.

I actually like the size it fits nicely in your hand, definitely not discrete.

They have responded to all my emails efficiently.

Batteries seem to cut out around 6.6 volts, not sure if that’s the batteries or the electronics of the Apollo. I’d say I can use it about ten times before charging the batteries.

48865421981_a19c98f4c7.jpg
 
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el sargantano

Well-Known Member
Batteries seem to cut out around 6.6 volts, not sure if that’s the batteries or the electronics of the Apollo. I’d say I can use it about ten times before charging the batteries.

That's the end of the useful power of these 18650 batteries.
Normally the range is between 4.2 - 3.3 (by only one bat)

Glad to hear nice comments on the devices performance
 
Hey FC. I came across this thread and was super interested in this vape. Saw that they're selling V3 on their site so I emailed them a couple questions I had about it, we had a nice back and forth exchange where they were responding within a few minutes each time. Thought this was cool and they seemed passionate about the product so I ordered it. Received order confirmation immediately.

That was a week ago, and I haven't heard a thing since then. I emailed the same address I'd been going back and forth with and no reply. Followed up a day later and nothing. I'll give it another week. I know I can just dispute the transaction with PayPal, hopefully am not out $300. :(
 
noneedlessnoise,
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Amature60

New Member
Hey FC. I came across this thread and was super interested in this vape. Saw that they're selling V3 on their site so I emailed them a couple questions I had about it, we had a nice back and forth exchange where they were responding within a few minutes each time. Thought this was cool and they seemed passionate about the product so I ordered it. Received order confirmation immediately.

That was a week ago, and I haven't heard a thing since then. I emailed the same address I'd been going back and forth with and no reply. Followed up a day later and nothing. I'll give it another week. I know I can just dispute the transaction with PayPal, hopefully am not out $300. :(

It's a small secondary business. I wouldn't worry for a few weeks. It's not like Amazon with two day shipping.

Mine is still working good. It does buzz a little bit while in use. Not sure if it's always done that or just started.
 

Poostuff

Please delete
Hey FC. I came across this thread and was super interested in this vape. Saw that they're selling V3 on their site so I emailed them a couple questions I had about it, we had a nice back and forth exchange where they were responding within a few minutes each time. Thought this was cool and they seemed passionate about the product so I ordered it. Received order confirmation immediately.

That was a week ago, and I haven't heard a thing since then. I emailed the same address I'd been going back and forth with and no reply. Followed up a day later and nothing. I'll give it another week. I know I can just dispute the transaction with PayPal, hopefully am not out $300. :(

I ordered a V2 50w with spare globes but received a V1 20w model with 20w globes.
The internal metal shroud came loose not long after purchasing & it can’t be used without damaging the glass stems which are both damaged because of this.
The adhesive on the Velcro strip holding the stem in also started to let go on mine.
I reached out about the shroud & was told to glue it back in. I couldn’t work out a safe way to do this myself so I just put it in a draw & haven’t used it since.
It’s not the worst vape purchase I’ve made but I only got a couple of months use out of mine so for this reason I couldn’t recommend buying one.
This was a couple of years ago, hopefully those problems have been addressed with the V3.
 
Poostuff,

Azn2101

Well-Known Member
I ordered a V2 50w with spare globes but received a V1 20w model with 20w globes.
The internal metal shroud came loose not long after purchasing & it can’t be used without damaging the glass stems which are both damaged because of this.

Wow almost the exact same thing that happened with me. Mine had no adhesive and was a older 20w version but fitted with a 50w bulb except I was able to file a Consumer Ombudsmen report for me with the Finnish Consumer Disputes Board and got the version i paid for.

Kinda concerning considering that this was just this last December and your incident was a few years ago with such similar situations.
 
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Andreaerdna

If God is the answer, then the question is wrong
My apollo 2@50w is kicking my head strong as i like it in the evening, it get used every other day at worst and i have no fear it will fail on me anytime soon (bought a dozen of halogen bulbs, only changed once in more than a year)

its sad to see customer support isnt always on top as this is a very powerful device with a very clean heater and vapor (what better than a glass sealed heater?)
 
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