Discontinued The Persei Vaporizer for herbs and concentrates.
- Thread starter THC SCIENTIFIC
- Start date
PPN
Volute of Vapor
Hi THC Scientific, I ordered a Hammer top and a persei warranty cause my 2nd hand persei (v2) fried, I received an e-mail that it was shipped but since I didn't yet sent you yet my fried Persei top can I expect to get my replacement persei top in the package? (i already ask you that when I ordered....)
Thanks
Thanks
spoutti
Well-Known Member
Im with you there @sethhobrin . When I bought my v3 top, I was under the impression it was designed for the herc. The herc was designed while the v2 was up if im correct, and v3 was supposed to run it nicely. So having to service mine and be expected to
-pay 10$ for the exchange
-pay both way shipping, AND THEY STILL ADD THE 5.99$ HANDLING FEES !!!
Its wrong for an order. Even worst on return exchanges. I see this 5.99$ handling fee the evolution of bandits waiting to tax you at the end of the bridge to let you through. Only today its to let the order through.
The herc is great, the best in the biz reading fc. But had I read more posts like mine, @sethhobrin and @sleepingincalifornia, I would have known those guys at w9 are not the type I should encourage with my $.
I think you have got it all wrong. What other company is providing the type of quality products and constant innovation, while still maintaining an excellent level of Customer Service? This time of year they are very busy. Remember, they don't give you a new iPhone every time a new one comes out that is an improvement on the last. In an industry where user error is very common (and with products for use with dubious legality) I think we are very lucky to have a company that stands behind their product.
Look under the search function for "BHOlt". Maybe that's the kind of company you want to do business with?
Edit @sleepininca had issue with FC's privacy policies not W9. That is why he is no longer here.
Patrick Hughes
Stoneman
It seems like you are a little out of order here. You realize they do have to pay people to package and handle shipping - I feel like I get a great bargain by using w9's generous warranty system. Every time I send something in for repair it comes back to me not as good as new but better - the next version. The newest one is frigging amazing. I have never seen a touch switch like this. It is revolutionary.
I am ripped right now from a christmas morning sesh with the herc 74 3.7 volt, using the newest persei top with touch button (which i got for ten bucks - I would have purchased a new set to get the thing!) and my replacement core (the original lasted 11 months of hard daily use) which was warrantied for free. I received my equipment rapidly and I could not be happier with the value of the transaction or the caring personal attention I received from w9
W9 is exactly the type of company I like to do business with. The value of the persei I bought has grown over time beyond the physical unit I bought (the warranty held it even and the upgrades have increased it) and I think that is unique.
notoriousLrg
sTrange cLouds
Some important factors for me -
relative to the incompatibility issues, I ask myself, has and does w9 continue to operate with good faith? Unquestionably yes.
Do I want to make my small $ contribution to ensure that w9 stays in business and continues to provide us with improved, ingenius and state of art products currently not provided by any other company?
Unquestionably yes.
I have a $500 portable vape, not user rebuildable, from TET and they are no longer in business. They literally were misleading people telling them that orders were being shipped out and carts were being rebuilt for them, and in a day, shut down their factory never to be heard from again.
Happy & safe Holidays to everyone - this is a great community and I am proud to be part of it.
c76man
In search of the best terps and smoothest vapor
Are W9 products perfect, no? But show me any product on the market that is. Are W9 products some of the very best in the industry, absolutely. There is always risk in being an early adopter. The fact that they continue to innovate and give existing customers a cost effective way to get the latest greatest is really rare and exceptional, IMO. Product development is an expensive proposition.
bdmonkeyj3w
Well-Known Member
In an industry full of fly by night skanks, W9 at least offers customer service. The only other customer 'sevice' from a vape manufacturer i got was from the davinci guys, and their units off-gassed horribly(had 3). Ever own an iolite? get on the phone with those guys. Atmos? they almost straight away tell you to go fuck yourself. Even Volcano has a shitty customer service setup for fixing their overpriced vapes(they want another $250 from me to replace the blower in 1st gen volcano). So idk what youre standard of service has been in the vape world or what experience you have of the last decade of vape startups, but it doesnt get much better overall than W9.
If you cant handle the dialing in that comes with luxury items in this industry, may i suggest going to ebay and getting yourself a hassle free ego system? Chinas got great customer service for you AND quality materials!
If you cant handle the dialing in that comes with luxury items in this industry, may i suggest going to ebay and getting yourself a hassle free ego system? Chinas got great customer service for you AND quality materials!
chronickiller7
Well-Known Member
Going off what c76man said, being a user of products from a company early in its development and in a constantly evolving market has its ups and downs. But I feel with w9 there are few if any real downsides. While the the herc is a little finicky, the kiss carts and globes are incredibly easy to work with, and destroy competition, specifically the layg cats, in terms of flavor, hit size, and life span. I'm on the east coast, and no one I know or hang with has even heard of w9. I have introduced a few to their products, but most are skeptical and stick to their g pens and cloud pens lol. My go to setup right now is a cana modz dna30 box with the 510 thread globes. Kicks ass!
On a side note, I think the reason I was having a bit of trouble with my herc was that I was using not so good oil that wasn't too stable. Picking up some quality shatter this week! Will report how it goes.
On a side note, I think the reason I was having a bit of trouble with my herc was that I was using not so good oil that wasn't too stable. Picking up some quality shatter this week! Will report how it goes.
spoutti
Well-Known Member
Sorry guys. You helped me a lot, and others in getting my persei running and all. I realise now by commenting my negative cs service exp with them, I probably offended you. And I didnt want that. The only thing I would like all of the persei tread reg to know, is that w9 have double standard of services. I was left without answers to a ticket for 14 days , and I bumped the ticket twice during that period. I understand my only option to get an answer, like @ayocam, was to post here, or a pm to thc scientific works as well.
I dont have time to find the post, but I remember clearly @sleepinginca having enough of having to constantly upgrade to have an optimal setup. Probably adding with the personnal issues.
They used fedex to send both my packages. They lie about using a signature required delivery for internationnal orders in all their communications emails I received from them. They didnt pay the 3.75$ fee for sig required delivery fedex cs told me. And w9 confirmed it as well. My 2 orders were hit by import taxes. Fedex told me w9 had the option to send me or receive the tax bill themselves. W9 ticked tax the client box. They honestly make sure to declare everything to the cent. Its my only internationnal packages that got taxed in years imhe. 2 american fc vendors managed to send my packages import tax free. Dealextreme never got taxed for over 50 delivery. I forgot about many others.
My opignon is that w9 treat their long term customer posting positively on fc well. New ones have to earn their good service by understanding, spending, and be patient. I have been suggested by an fcer to buy an omicron when I reported my new persei couldnt fire my 3.7v kiss.. This attitude seems welcome by w9. I think I should have a persei top that does what its supposed to do, not buy new stuff to patch what my defect top cant do. @sethhobrin was suggested to buy more equipement to be running when he reported his missfire problems. Not "we are sorry to have shipped you defective equipement, we are sending you a working unit asap". Pay both way shipping (maybe 20$ from my side, 29usd from them) + 10$ + a garanteed import tax hit to get what I originally ordered. It is not good cs imho. The norm, imho, is I pay 1 way shipping, and no upgrade fee.
And to report what standup is for me? www.puffitup.com. Randy. He/she exchanged so many solos for @CarolKing its ridiculous. Never had a return shipping to pay. Not to mention Randy, like every other web based compagnies I looked at shipping quotes exept w9, dont charge a handling fee..
But the herc gives continuous big dense tastefull clouds. I think w9 could get away with murder because of that.
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Merry chrismas to all of FC!
hoptimum
Well-Known Member
your experience is very different from mine. I have no special relationship with W9 or G, and they've always treated me well and with respect. I understand that they are quite a small company and I make allowances for them delaying getting back to me. IMO, it's the price you pay for dealing with an innovative manufacturer on the cutting edge of this technology. I've learned from experience the value of being patient and granting people the benefit of the doubt. I'm sure you can find other companies to deal with that are more to your liking.
mixchu69
Well-Known Member
THC Scientific,
I bought my Persei a month ago. How do I get the new v4 top? I also wanted to purchase the hammer, but would want one that will be compatible with your upcoming flex enail. Should I just wait?
But the main question is: how do I get the v4 top? Do I bubblewrap my v3top and ship it back? Also, what is the upgrade fee? Thanks
I bought my Persei a month ago. How do I get the new v4 top? I also wanted to purchase the hammer, but would want one that will be compatible with your upcoming flex enail. Should I just wait?
But the main question is: how do I get the v4 top? Do I bubblewrap my v3top and ship it back? Also, what is the upgrade fee? Thanks
@PPN if im not mistaken yes you are correct because of the long distance shipping we decided to spare you the shipping back and sent off the top, this isnt a normal practice but its the holiday season and we are just in a good mood.
@mixchu69 In order for you to get the upgrade first of all your top has to be dead for it to go through the warranty repair. What i would recommend is use the top for now and if it goes down we can upgrade to the new one with the $10 upgrade fee.
As for shipping things back we would like for things to be bubbler wrapped, but thats not mandatory.
@spoutti I do apologize for being late with our customer service, we are going through a transition downsizing a bit but we are still here to help out, and at the same time training new people to handle CS is turning out to be difficult as the quality of the labor pool has gone down considerably.
@mixchu69 In order for you to get the upgrade first of all your top has to be dead for it to go through the warranty repair. What i would recommend is use the top for now and if it goes down we can upgrade to the new one with the $10 upgrade fee.
As for shipping things back we would like for things to be bubbler wrapped, but thats not mandatory.
@spoutti I do apologize for being late with our customer service, we are going through a transition downsizing a bit but we are still here to help out, and at the same time training new people to handle CS is turning out to be difficult as the quality of the labor pool has gone down considerably.
@spoutti I also forgot to mention that the signature required is for USPS shipments in the United States. We have dropped fedex to canada and USPS doesnt have the option in our shipping software for signature required for international orders. The handling fees include shipping material and insurance for lost packages. That is why we have that fee.
torggzorz
All your Vape are belong to us
So I've been putting my hercules through extensive testing... it truly seems like a near perfect oil vaporizer. Flavor, size of clouds, efficiency, all top notch. Stealth is good, not great - it's tall and the need to take extended periods of cooldown hits to keep the oil from running out means you have to have it out for longer. Not a huge deal, just something you have to keep in mind when using it. My only suggestion would be that the next version of the hercules needs a button on it that somehow quickly returns the oil to room temperature (hehe....) or an easy way to completely seal the upper chamber from leaks? Other than that it gets a 9.5/10 score!
It seems I always get a little oil in the lower chamber no matter how much cooldown I do... I guess it's not a big deal I just scrape it out with a little spoon and put it back up top hehe... I have 2 coils in there now to see if it would help with leaks and although it doesn't really seem to help with that it does help give the best flavor right down to the last few drops when the coils look almost dry. When I just had the one coil in there the rod pokes up past it just a little and I think it was getting way hotter compared to the oil in the coil causing it to combust and flavor went down the crapper. So 2 coils and 7.4v on the core with a 1-2sec pulse method is my ultimate joy right now....killin it!
I saw someone mention earlier that they close off the AAF on their 74x to help prevent leaks. I'm curious if this is a common practice as I only have a 71? I see it looks like parts can be purchased to nearly convert my 71 to a 74x on the website, is this a viable option / worth doing?
It seems I always get a little oil in the lower chamber no matter how much cooldown I do... I guess it's not a big deal I just scrape it out with a little spoon and put it back up top hehe... I have 2 coils in there now to see if it would help with leaks and although it doesn't really seem to help with that it does help give the best flavor right down to the last few drops when the coils look almost dry. When I just had the one coil in there the rod pokes up past it just a little and I think it was getting way hotter compared to the oil in the coil causing it to combust and flavor went down the crapper. So 2 coils and 7.4v on the core with a 1-2sec pulse method is my ultimate joy right now....killin it!
I saw someone mention earlier that they close off the AAF on their 74x to help prevent leaks. I'm curious if this is a common practice as I only have a 71? I see it looks like parts can be purchased to nearly convert my 71 to a 74x on the website, is this a viable option / worth doing?
DaNi_DuB
Vapor Enthusiast
I do this when I get live resin shatter (higher viscosity). Helps a lot with the 74 IMO.
I do exactly the opposite I removed my AAF and rarely get oil in the bottom (unless a friend forgets to pass it after hitting it and sets it down) but as long as I remember cool down hits I'm fine and my wax is a bit runny
I've only had my sr74x in use for 2 weeks but I've gone through a little under 2grams.
no leaks so far & I start getting hits after about 3 seconds. I have the hammer top so I usually leave it on for 10 seconds a hit + 10 second cool down. no gold air flow washer. switched to 7.4 because 3.7 wasn't big enough clouds for me
my oil is stable at room temp tho. you can hold it in your hand and it won't melt. that may be adding big time to my no leaks
no leaks so far & I start getting hits after about 3 seconds. I have the hammer top so I usually leave it on for 10 seconds a hit + 10 second cool down. no gold air flow washer. switched to 7.4 because 3.7 wasn't big enough clouds for me
my oil is stable at room temp tho. you can hold it in your hand and it won't melt. that may be adding big time to my no leaks
chronickiller7
Well-Known Member
When I first got my sr74x, I used some ok (not too good) wax. Went through about 6.5g of it. Got ok/decent results. I'm going to do a full cleaning of the herc, as I'm picking up some clean shatter tomorrow. Hopefully I get the results I keep reading about!
chronickiller7
Well-Known Member
I'm using a 3.7v kiss globe with a hana modz box (battery). I have it set to 9 watts. That's more than 3.7v. I believe closer to 4.1v. Is this okay?
cheebo
Member
Whats up everyone, I bought my first vaporizer about 6 months ago (FM Vapormax) and have been enjoying it ever since. Now I'm looking into buying a vaporizer for concentrates and I'm really interested in the Persei with the Hercules SR attachment.
I currently take dabs off my rig at home and I use a mini G pen (oval style pen) when I'm on the go for concentrates. I love taking dabs off my rig but I don't like the mini G pen. Will the hits and highs from a Persei be up to par with dabs off a rig?
I don't want to deal with having to buy cartridges or rebuilding them that is why I also want the Hercules SR attachment. Am I going in the right direction purchasing these two?
I currently take dabs off my rig at home and I use a mini G pen (oval style pen) when I'm on the go for concentrates. I love taking dabs off my rig but I don't like the mini G pen. Will the hits and highs from a Persei be up to par with dabs off a rig?
I don't want to deal with having to buy cartridges or rebuilding them that is why I also want the Hercules SR attachment. Am I going in the right direction purchasing these two?
The Hercules/Persei is a great combo. That said there is a good deal of learning curve and maintenance involved. Do not be discouraged it is worth it!
mixchu69
Well-Known Member
Definitely recommend