@StickyShisha I really want to help. I did my best to help on the only ticket you have ever opened since I began working with W9 Tech. Your second to last ticket was in February 2014 well before my time here.
Regarding ticket 4284976 you opened it, I said I'd be glad to help and asked for some information. You responded to the ticket one time, said you tried a different pair of batteries. I never got any information I'd need to look for your order details.
I would need some bit of information in order to search for the order of your Persei. Without an order number, an email address(es) that may have been used to place the order would help. The Name on the order, or an approximate order date; or any other of the information that I asked for. I responded two more times, asking for this information in order to help you, and after neither response was met with a reply, I closed that ticket due to inactivity on September 16th. Tickets are very easy to reopen, simply click the link in your email and add a comment. We'll be back in touch instantly.
I man the phones here each day from 9am to 4pm Pacific Time, and I guarantee that if you give me a chance, I'll do my best to track down this information if you don't want to respond to a support ticket.
However, it's your choice to supply me with that information or not. I do close any ticket after 5 days of no response. If I didn't, I'd have hundreds of inactive tickets clogging up the 20-30 active ones that I'm able to help with.
Please give me a call if I can help over the phone, or shoot me a PM here, or contact me on Skype at samuraisam33 - or let me know if there is some even better-for-you method of communication that you prefer. I do want to help out!
Sam
818-849-6133
