mariocaruana
Member
I got my response from S&B they're asking me to send in my unit for a recalibration also but because mine has a couple of extra problems, should I ask if they can send me in a new one rather than it being recalibrated because I'm worried about the same problems happening again... or would that be a lot to ask for lol
I would ask. When buying something that's a good deal more expensive than competing products I think you should expect a lot. I know people who've gotten Apple related stuff replaced which was out of warranty. It's also a pretty important time for these new portable vapes from SnB. They should bend over backwards to keep their loyal fan base happy, writing good reviews and spreading the word of how amazing their products are and what amazing customer service they have. They stand to make a good amount of money and see their company grow.
Also the worst thing that can happen is that they say no.