The Mighty/Mighty+ by Storz & Bickel

[CanadianFlowers]

Sad news everyone, my mighty finally bit the dust last night my power button wont work!! After 9 months of almost daily use, I was on my way over to a friends an tried to turn it on; to my surprised (had about half a charge) it wouldn't turn on. I cracked the upper portion on the left side top where the battery is located, I could just slightly open up the mighty from the top (I know it was from a hard fall) & can see a white battery.

It worked flawlessly even with the casing kinda exposed for a long time but until last night, it was perfect. How do I go about issuing an RMA I never sent anything out in the mail before :0

my serial number is all numbers, ive read somewhere on here that there is like about 3 generations of mightys, I think I happened to have a 2nd gen with the reinforced lip everyone had cracking off, though never an issue with me, my lil buddy let me down last night

 

[jazmodo]

I've had a lot of cracking on my original unit as well, going back for repair soon. My serial number is MY02XXXX, what's yours?

I emailed S&B at the beginning of the month asking about RMA for myself, and got the following response:

Dear Customer,

Thank you for contacting us. We would love to help you - our service is fast and easy.


Please follow the link below and fill out the form provided:

https://www.storz-bickel.com/shop_eu/en/support?rma=1

EDIT: for US (and Canada?) https://www.storz-bickel.com/shop_us/en/support?rma=1

Please note that we can only take care of your inquiry if receive the requested information.

We thank you for your patience.

With kind regards,
Technical Support

Edit: Bad news on it breaking down though do you have a spare vape?

 

[ElPic]

I've had a lot of cracking on my original unit as well, going back for repair soon. My serial number is MY02XXXX, what's yours?

I emailed S&B at the beginning of the month asking about RMA for myself, and got the following response:



Edit: Bad news on it breaking down though do you have a spare vape?

Same thing happen to me 2 weeks ago.... my Crafty as cracking on the casing. But my original unit was purchase on 11/10/2014, so out of warranty for several months !!
I contact S&B to got and estimations of the cost to repair a unit that's not under warranty! S&B reply that they have see the unit to estimated the cost, so I have to ship the unit to their US facility to got a repair price!
So last week I ship my Crafty to S&B usa.
One day after they have received my unit, S&B send me that email :
----------------------------------
We have received your device and regret to inform you that this device is faulty. This device does qualify for a warranty exchange. We share in your disappointment and, due to your circumstance, we would like to offer you the option to upgrade at a reduced price. Your individual options are listed below. Please let us know if you would like to upgrade or would like a new unit. If you decide to upgrade, payment (if applicable) is easy with debit/credit card or PayPal. Alternately, you may call us at 510-451-1553 option 3# to make the payment.

Crafty-----> Crafty $0.00
Crafty-----> Mighty $0.00
Crafty-----> Classic Volcano $49.00
Crafty-----> Digit Volcano $99.00
-------------------------------------

I chose the Mighty for 0$ extra!!
Today, 5 days later (weekend included), got a brand new Mighty seal in the box for free, and they had a "wear & Tear kit" in my package for free too !!!
I'm So Impress by Storz&Bickel customer service I have to share it with you guys!!

 

[vapviking]

Same thing happen to me 2 weeks ago.... my Crafty as cracking on the casing. But my original unit was purchase on 11/10/2014, so out of warranty for several months !!
I contact S&B to got and estimations of the cost to repair a unit that's not under warranty! S&B reply that they have see the unit to estimated the cost, so I have to ship the unit to their US facility to got a repair price!
So last week I ship my Crafty to S&B usa.
One day after they have received my unit, S&B send me that email :
----------------------------------
We have received your device and regret to inform you that this device is faulty. This device does qualify for a warranty exchange. We share in your disappointment and, due to your circumstance, we would like to offer you the option to upgrade at a reduced price. Your individual options are listed below. Please let us know if you would like to upgrade or would like a new unit. If you decide to upgrade, payment (if applicable) is easy with debit/credit card or PayPal. Alternately, you may call us at 510-451-1553 option 3# to make the payment.

Crafty-----> Crafty $0.00
Crafty-----> Mighty $0.00
Crafty-----> Classic Volcano $49.00
Crafty-----> Digit Volcano $99.00
-------------------------------------

I chose the Mighty for 0$ extra!!
Today, 5 days later (weekend included), got a brand new Mighty seal in the box for free, and they had a "wear & Tear kit" in my package for free too !!!
I'm So Impress by Storz&Bickel customer service I have to share it with you guys!!

Great story, and great result!
Well done.
So, are you sure you were 'out of warranty'? As in, over two years from date of original purchase? It does appear to be the case, but your story tends to bolster the explanation I was given by S&B, which was: The warranty period begins on the day they first receive your Crafty/Mighty in for a warranty-qualified repair. It was a long time ago that they told me this, and I thought they had made a mistake, but...here you are with this story. Further, I've never seen an offer to upgrade to MIghty from Crafty for 0 dollars. It cost me $60 to do that 18 months ago!
Again, Well played!
I believe that in some ways they'd just as soon recall the Crafty's from the wild and make Mighty the ubiquitous product.

 

[Doktor Dub]

I have to say while perhaps not everybody had this luck, my own experience with the German S & B Customer Service was absolutely Great.

They were interested in my Problem, very willing to solve it completely with no cost for me and took the Time to let a Technician chat with me on the Phone.

 

[ElPic]

Great story, and great result!
Well done.
So, are you sure you were 'out of warranty'? As in, over two years from date of original purchase? It does appear to be the case, but your story tends to bolster the explanation I was given by S&B, which was: The warranty period begins on the day they first receive your Crafty/Mighty in for a warranty-qualified repair. It was a long time ago that they told me this, and I thought they had made a mistake, but...here you are with this story. Further, I've never seen an offer to upgrade to MIghty from Crafty for 0 dollars. It cost me $60 to do that 18 months ago!
Again, Well played!
I believe that in some ways they'd just as soon recall the Crafty's from the wild and make Mighty the ubiquitous product.

Ok, first time I hear that your warranty restarts when you got a RMA on your unit!!
But that explains my case too , my original Crafty were buy on 11/10/2014 but it got replace by Storz&Bickel at the beginning of 2016.
So if I understand what you say, the Mighty I receive yesterday is under warranty for an other 2 years!?!
That's impressive!!
I have not open the box yet! I'm still thinking about selling this unit on the classifieds because I have already other unit at home that fit my need better than this unit, but that customer service experience make me doubt about my decision!

 

[vapviking]

Ok, first time I hear that your warranty restarts when you got a RMA on your unit!!
But that explains my case too , my original Crafty were buy on 11/10/2014 but it got replace by Storz&Bickel at the beginning of 2016.
So if I understand what you say, the Mighty I receive yesterday is under warranty for an other 2 years!?!
That's impressive!!
I have not open the box yet! I'm still thinking about selling this unit on the classifieds because I have already other unit at home that fit my need better than this unit, but that customer service experience make me doubt about my decision!

This understanding is not correct!
The way it was described to me, dating of warranty would always only apply to your original purchase, effective when you sent that back to them (you first time returned was 'beginning of 2016'), so your warranty in any case would expire 2 years from that date. No reset every time. It 'sets' once, that being upon your first warranty claim.

I was surprised to hear of your case because it's the first that seems to confirm the emails I had from S&B.
I believe this policy contradicts other S&B stated policy of warranty being effective 2 years from date of purchase.


Why not email and ask them to clarify your warranty status and term? And what might it be if you 'gifted' this Mighty to a new owner? After first reply I even asked for confirmation, which they offered.

EDIT; I'll add that I was in US, dealing with S&B America (some of the emails seemed routed through German office) and the policies may be different elsewhere.

 

[CanadianFlowers]

I've had a lot of cracking on my original unit as well, going back for repair soon. My serial number is MY02XXXX, what's yours?

I emailed S&B at the beginning of the month asking about RMA for myself, and got the following response:



Edit: Bad news on it breaking down though do you have a spare vape?

Yes!! I'm back on my solo lol miss my buddy tho

 

[ktmstick]

 

[jazmodo]

OMFG I NEED TO BECOME A FARMER What a great way to spend the day!

Love the case too, is that a grasshopper as well on the left?

Edit: Just seen signature.. IT IS how do you find it compares hit-wise to the mighty?

This understanding is not correct!
The way it was described to me, dating of warranty would always only apply to your original purchase, effective when you sent that back to them (you first time returned was 'beginning of 2016'), so your warranty in any case would expire 2 years from that date. No reset every time. It 'sets' once, that being upon your first warranty claim.

If the plastic-breaking-thing becomes a known fault, it could well be replaced 'under warranty' regardless of age.

Apple had a similar thing with their macbook displays delaminating & they replace the screens out of warranty if the damage occurs.

 

[Vaporcussion]

Further, I've never seen an offer to upgrade to MIghty from Crafty for 0 dollars. It cost me $60 to do that 18 months ago!

Bummer! I got that same letter/offer about 9 months ago, (which is when I switched from Crafty to Mighty) Not sure when they started to offer that...

I believe that in some ways they'd just as soon recall the Crafty's from the wild and make Mighty the ubiquitous product.

Me too, it's as if THIS is the real product, designed and working as intended...

 

[ktmstick]

OMFG I NEED TO BECOME A FARMER What a great way to spend the day!

Love the case too, is that a grasshopper as well on the left?

Edit: Just seen signature.. IT IS how do you find it compares hit-wise to the mighty?

On a nice day when things are going right it is truly a magical thing to be on the farm. When it's wet, windy and cold, shit keeps breaking and you are falling out with your dad it's horrible. The case contains everything I need to make both above situations far better.

In all honesty I prefer the mighty more. Smoother, longer lasting enjoyment. The hopper is a handful. It can be brutal if you don't treat it with respect/concentrate. I had a situation today while driving down a track, messing with the on board computer and hit it far too hard - resulting in the usual uncontrollable couging/sweating/head rush. It's also plays around a bit, not always turning on, straight to blue etc but does always work with some fiddling.

The case is just a digital camera case that I found on Amazon for about £5 that looked like it would fit mighty. it's real tight but can fit a whole lot of goodies in. Very protective aswell being nicely squeezed in.

 

[jazmodo]

On a nice day when things are going right it is truly a magical thing to be on the farm. When it's wet, windy and cold, shit keeps breaking and you are falling out with your dad it's horrible. The case contains everything I need to make both above situations far better.

Beats a desk job & dealing with cantankerous people, all day long

In all honesty I prefer the mighty more. Smoother, longer lasting enjoyment. The hopper is a handful. It can be brutal if you don't treat it with respect/concentrate. I had a situation today while driving down a track, messing with the on board computer and hit it far too hard - resulting in the usual uncontrollable couging/sweating/head rush. It's also plays around a bit, not always turning on, straight to blue etc but does always work with some fiddling.

The case is just a digital camera case that I found on Amazon for about £5 that looked like it would fit mighty. it's real tight but can fit a whole lot of goodies in. Very protective aswell being nicely squeezed in.

Good to know! The higher power (45W vs 35W i think) heater had me interested, as did the stealth factor. Usability & reliability are important though, especially with the price. I'm sure I'll cave soon enough & get one..

Camera case is a great idea too, defo gunna go Currys tomorrow

 

[ktmstick]

Beats a desk job & dealing with cantankerous people, all day long




Good to know! The higher power (45W vs 35W i think) heater had me interested, as did the stealth factor. Usability & reliability are important though, especially with the price. I'm sure I'll cave soon enough & get one..

Camera case is a great idea too, defo gunna go Currys tomorrow

Case4Life Orange Hard Shockproof Digital Camera Case Bag for Nikon Coolpix A, AW110, AW120, AW130, J4, J5, S32, S33, S800c, S810c, S9200, S9300, S9400, S9500, S9600, S9700, S9900 - Lifetime Warranty https://www.amazon.co.uk/dp/B01BSZQFJA/ref=cm_sw_r_cp_apa_Sb-7ybV4BE3VP

 

[jazmodo]

Great shout, £8! Ordered, Cheers

 

[ktmstick]

You'll love it.

 

[whatitdew]

Looks like S&B reduced the price again.
New device(s) soon to come? Or just trying to stay more competitively priced?

 

[exime]

Looks like S&B reduced the price again.
New device(s) soon to come? Or just trying to stay more competitively priced?

Uh oh! What's brewing at bickelz?!

 

[MGG]

Hey guys, I thought i'd share my method for vaping with the Mighty
(Disclaimer : This method works for me great but may not be for you,
this is just my own personal opinion, this may not work as well on less resinous material)

So for about a year now I have not used a grinder/scissors.
Here's what I do :
First turn the Mighty on,
place the unground whole nug/flower directly into the Mighty (typically 0.2-0.5g, I find more is typically better).
Hit it once at 180-185.
Then turn the unit off, hit it again whilst it's off (this will give you a great hit, save battery and also helps bring the heater temp down for the next step).
Now you've finished your 2nd hit, take the mighty poker tool and poke a few holes in your flower,
use the flat end to stamp it down (If it's still too hot to touch hit it again to bring the temperature down more rapidly, you do not want to get the plastic poker tool near the stainless steel bowl if the temperature is too hot) Stamping and poking with the pointer stick will take a little bit of practice to not accidentally flick herb out of the chamber, because the herb has been dried heavily from our first 2 hits, it should be pretty easy to break apart but this may vary from strain to strain.
When finished turn the mighty back on again, let it heat up. Enjoy.

There's a few reasons I like this method :
- It cuts out the time to grind at the start, so I can get vapor as fast as possible.
- The first hit to me is the very best way to get an understanding of your flowers terpine profile,
it is the very best flavor imaginable.
- After turning the mighty back on the 3rd hit is very thick, this is because we basically pre-dried the flower (a lot of commercial cannabis is improperly dried and doing this really helps get the thickest possible hit from your vape)

Another method i've been looking into experimenting with is putting the nug into the mighty when it's already heated (as opposed to putting it in, turning it on, and waiting for it to heat up)
I'm curious if the difference will be negligible.
Would love to hear other peoples methods.

 

[Bomb33]

I agree with you about the terps. But the amount of vapor you get is not as good if you fine grind. My personal experience. And you will notice more terps when you preheat and pop the nug in as to how you are doing it now. It's more efficient to preheat then put in material. And wait the 20 30 secs. Or like me the eager beaver. Puff on it lightly to get it goin lol. This mighty is the bomb. I to would like to hear more techniques. But for me it's fine grind all the way

 

[jazmodo]

Uh oh! What's brewing at bickelz?!

Here in the UK prices have recently gone up if anything! Until a week or so ago;
Crafty was £180,
Mighty £220,

Now most places are £220 for Crafty, £280 for Mighty!

I agree with you about the terps. But the amount of vapor you get is not as good if you fine grind. My personal experience. And you will notice more terps when you preheat and pop the nug in as to how you are doing it now. It's more efficient to preheat then put in material. And wait the 20 30 secs. Or like me the eager beaver. Puff on it lightly to get it goin lol. This mighty is the bomb. I to would like to hear more techniques. But for me it's fine grind all the way

I've tried whole nugs vs ground too - ground seems more effective at releasing the goods, but terp flavours may be better whole indeed, as they're released slowly rather than boiling off all in the 1st hit.

I tend to hit at 180° until vapour production tails off, bump up to 195° and repeat, then up to 210° (evenings only) & repeat.

For the most complete releasing of the good stuff, I've actually found a well-packed Dosing Capsule works best. My grind comes out completely uniform & the darkest of browns, no change to draw resistance. Without the dosing capsule, the top of the chamber always seems lighter than the bottom!

 

[MGG]

Here in the UK prices have recently gone up if anything! Until a week or so ago;
Crafty was £180,
Mighty £220,

Now most places are £220 for Crafty, £280 for Mighty!



I've tried whole nugs vs ground too - ground seems more effective at releasing the goods, but terp flavours may be better whole indeed, as they're released slowly rather than boiling off all in the 1st hit.

I tend to hit at 180° until vapour production tails off, bump up to 195° and repeat, then up to 210° (evenings only) & repeat.

For the most complete releasing of the good stuff, I've actually found a well-packed Dosing Capsule works best. My grind comes out completely uniform & the darkest of browns, no change to draw resistance. Without the dosing capsule, the top of the chamber always seems lighter than the bottom!

Interesting, I never go above 190 on my mighty personally.
A lot of people i've noticed do bump it up and start at a certain temp then graduate to a higher one throughout the session, but
to me I always find the temp that works best for me and just stick with that.

I definitely do agree you get better vapor initially by grinding, but to me the terps boil off very rapidly with fine grind which is the major trade off. (Asides from the convenience of being able to just pop in a nug and vape immediately, which I personally can get white walls on if I run it through a water pipe)

 

[jazmodo]

each to there own on temps indeed

I would assume stopping & starting vaping across 2-3 sessions would be better with whole nugs, I find if i dont take 3-4 hits with the unit off, the residual hit will cook the herb before the next session.

I will have to try whole nugs again!

 

[OyVape]

Apologies if this has already been covered, but does anyone know if the warranty will still hold if I buy an unopened one from a private party?

 

[Mr.Sifter]

yes it still holds