WakeAndVape
VapeLife X
Their warranty doesn't cover wear and tear...but breaking is not a result of wear and tear (or shouldn't be if the unit was made correctly)@WakeAndVape
Thanks for the diligence.. Well, I did tell them the housing cracked and chipped through normal use, and was careful with my wording. I might have done myself a disservice by sending too much info. I also was careful to not mention the battery life.
So you're saying when you ship it in with a rubber band around it they treat it differently? That's odd.
I wish I could be as confident as you I'm receiving a new unit. Your picture gives me hope; my package is 1lb heavier than that. However, per the last message I received from S&B I will not be getting a new one:
"We will repair your device, but it may need servicing again in the future.
Our Warranty dose not cover failures do to wear and tear. "
Not sure if the rubber band does anything...but I have heard of multiple people with badly split housing, reporting S&B charging them for 'repairs'
Everytime I have shipped mine back it was due to cracked housing and have never been charged (though the rest of the CS carousel was absolute shit).
If they do send it back (the original)...keep telling them your getting err004 and hot when charging.
I'm sure they have tons of housing on deck...but I don't think S&B Oakland repairs much more than that in house... so if it's more involved they will generally send you a new unit.
Only time will tell though...you will win in the end if your patient.
...but you will surely feel the sting of a top notch product with mediocre backing.