Eatrocks
Well-Known Member
My Mighty recently had a charging issue so I filled out an RMA (S&B America) and in the comments section I added that I couldn't ascertain which was faulty, the charger male plug or the Mighty female receptacle. They were all over it. An immediate confirmation of my RMA request. Next day, RMA approval and a note saying they were sending a new charger out. If new charger didn't work, use the attached prepaid mail label to return Mighty heating unit. The new charger worked and solved the problem.
I agree that giving feedback is probably appreciated by S&B. When corresponding, I usually try to include some positive remarks along with other comments I may have. For instance, with my first Crafty return, along with telling them I loved how it worked so well, I told them I thought the cracks around where the c/u mounts were result of a design flaw. Of course they already knew that, and the replacement had the reinforced housing.
According to anecdotes here, you are in the enviable position of having to deal with S&B Germany rather than America. Some folks in the states have had a rough ride. I've been fortunate to have been treated well.
Good luck!
Good to hear that, I wish the chargers were German built lol...i ordered a car charger with mighty and it was doa sounds like piu is gonna send me another....i really don't wanna have to carry around the wall wart