Alright, this one is a bit long so bear with me
I’ll post the email if anyone really wants to see, but this is what they said
Hello,
Thanks for reaching out. It sounds like your unit needs to be repaired/serviced. Please understand that we are not in a position to repair previously purchased Herbalizer units at the current time. Our focus, at the moment, as well as for the immediate future, is on Supply Chain and Production. Unit repair and any related activities will be rolled out once Production is running smoothly.Once we are ready to accept original Herbalizer units for repair, we will make an email announcement and be able to evaluate your unit and quote you a repair price.
All the best,
The Herbalizer Team
Which like I’m trying to be understanding of, with them putting something new out and all
But that’s lame, because what that tells me is eventually way way forever away from now
Until then tough break
Even though there was somebody who was able to fix it at a reasonable price and pretty fast too, but now that they’re coming back with something new, he’s no longer around
And I’m fucked
Loved my herbie, and up until now I’ve only had positive interactions with the people behind it, but this makes me want to skip out on the next drop
And I’m not saying the response was rude, or fuck them, just upset that something I’ve taken care of malfunctions & the people who set it up to be fixed aren’t fixing it until one day eventually sort of speak
Which would be fine if repair bro was still around, but he’s not….
(Sorry if this post broke any rules)