RxPlorer
Well-Known Member
Once again I have to beat the dead horse of "how great is FF service?" But beat I will.
I returned my second (Red) FF to them because, since I've owned it (late March), it's always seemed to run a bit coolish, and require a lot more work to get full extraction than my Silver. They were kind enough to send me a FedEx label, so it was painless and free. They got it yesterday and immediately checked it out. I was told there was a fine residue of white ash on the coil, likely causing it to fail to heat all the way.
Two things I found interesting...1. Shelby said they can't repair it, so they're sending me a new FF...(isn't it odd that the coil can't just be replaced?)...and 2. this kind of ash buildup is consistent with using concentrates (and she reminded me the FF shouldn't be used with concentrates).
I was quick to reassure Shelby that I didn't use concentrates, in part because that would void the warranty, and mostly because I don't use them, wouldn't know how, and wouldn't know where to get them. It's just not something in my repetoire. But I really didn't want FF thinking I had voided the warranty through misuse. (But weird, right? Because the residue may have been there the whole time, since it's always underperformed since day one.)
Anyway, I certainly can't complain about their stellar service, or getting a new FF which should be arriving end of week. On one hand it's not a great track record that I've purchased two but will have owned FIVE since December once the new Red arrives, and on the other hand their amazing service goes a long way to mitigate any problems. Seems like nothing can replace great service and fast responses.
I'll report back once the new one arrives. The FF adventure continues...
I am also in contact with Shelby, but for the opposite problem - had a difficult time avoiding combustion on the first few uses. Now using hand torn method and her suggestions in hopes that mine does not need repair.
Since I purchased this one second hand, I'm surprised at the great level of service ff is providing, but happy they are!