All,
I just got an update from my POC at Firefly regarding the lid issue.
1. Firefly has shipped thousands of units already and the lid issue is not widespread at all. In fact just a fraction of 1% have reported issues and Firefly is taking the lid issue very seriously.
2. Firefly has a very sophisticated manufacturing plant that is currently producing the Firefly 2. They have added a step in their quality control manufacturing process that further tests the airflow and resistance on every unit going out the door. And there will be a video of these manufacturing changes that Firefly will release in the next few days showing users their commitment to a high quality product.
3. Their customer service team has just today been trained on additional troubleshooting steps. They are currently in the process of reaching out to every single user that contacted Firefly about their lid to share these troubleshooting steps. They'll help exchange or return lids/units as needed to make sure no customers are left out in the cold.
Wow. A video showing quality control changes, customer service has been trained with new troubleshoot steps, and they are reaching out to everyone right now to troubleshoot lids. That's some awesome service right there guys.
If you are having any issues call them. If you already called them, expect them to reach out to you shortly!
Later!