huxley
Active Member
So for those who have been following my story of my FF2.
The story so far is that I can taste / smell a chemical on a brand new unit when toked without any herbs in it. I called FF about it.
I told them the story, that I have not yet used it with any type of herbs, but there was a strong chemical taste coming out of when when used with no herbs.
The representative said that was "definitely normal".
He went on to say there were "manufacturing oils" that had to be burned off.
He said that after I use it a bit with an herbal product, then the smell taste will go away.
I said, why doesn't it go away with me just taking empty tokes?
He repeated that it goes away only after you use it with the herbal product.
I said I would like to swap it for another unit. I don't feel safe breathing in the chemical smell, as this is not living up to its claims of "delicious".
He said they do not warranty for smells, and repeated number of times that a smell does not constitute a valid reason for a warranty claim. He said that if I mailed it back to them, they would therefore just send me the same unit back to me stating it is working as expected. I was not authorized to mail it back them.
He repeated the phrase "manufacturing oils" many times throughout the conversation. He basically kept repeating that I needed to use it many times and then all would be good. I would no longer smell anything.
I don't him I didn't want to risk my lungs breathing this chemical that might merely be masked hoping it is gone and repeated to him that I wanted a replacement unit.
He repeated that it is normal for their to be the manufacturing oils and they do not allow a return for smell.
I said that the unit is brand new, unused with any herbs, all other parts are still sealed in the box, please take my return.
He said that cannot take any returns once the box is opened. I said that I thought that was silly since I could always do a chargeback on the credit card, wouldn't it be easier to just allow me to return it?
He said he couldn't because their policy is that smells/taste is not deemed a manufacturing defect and that there is nothing at all wrong with my unit based on my description.
I asked him what if the smell did not go away after I used it? He said that it would go away.
I asked if he or anyone at FF that he knew of, has ever taken a FF2 whose smell has since disappeared, and then cleaned it with ISO so it is like brand new, and then took a toke from it on Med-High or Concentrate mode with the bowl empty, to see if the smell is truly gone.
He said no, neither he nor no one he knows has done that. I asked if it would still be possible for their to be a smell after I used it and cleaned it and used it without any herb again. He said yes, that I may still smell the "manufacturing oils" if smoked without and herbs.
So basically it sounds like once you buy a FF2 and break the seal on the box, it is ineligible for returns. And since they don't warranty for smell, even if I were to use it as they instructed and still smelled something after it's been used. , I didn't get any good feeling that it would be considered broken and eligible for a warranty return.
Basically, the rep was trying very hard to get me to use it stating that all would be OK thereafter.
And therein lies the rub. I have no doubt I will like the instant on/off conduction, the extremely good vapor taste I keep hearing about. And indeed I may not even notice the smell when filled with herb. But I don't want to take the chance I, which I think is the most likely, that I am merely masking it.
I am not sure what my next step will be.
These are selling briskly right now, so I might even make a little on the resale.
@mitchgo61 I think I have decided not to mail it out to anyone to further test but thanks for the offer. That does not really help me as much as I was thinking. If someone was willing to send me theirs to test I would pay for both shippings. That would be my next choice for testing. I was quite disappointed in how FF handled my call.
Mod note: post edited to remove portion breaking forum rules.
The story so far is that I can taste / smell a chemical on a brand new unit when toked without any herbs in it. I called FF about it.
I told them the story, that I have not yet used it with any type of herbs, but there was a strong chemical taste coming out of when when used with no herbs.
The representative said that was "definitely normal".
He went on to say there were "manufacturing oils" that had to be burned off.
He said that after I use it a bit with an herbal product, then the smell taste will go away.
I said, why doesn't it go away with me just taking empty tokes?
He repeated that it goes away only after you use it with the herbal product.
I said I would like to swap it for another unit. I don't feel safe breathing in the chemical smell, as this is not living up to its claims of "delicious".
He said they do not warranty for smells, and repeated number of times that a smell does not constitute a valid reason for a warranty claim. He said that if I mailed it back to them, they would therefore just send me the same unit back to me stating it is working as expected. I was not authorized to mail it back them.
He repeated the phrase "manufacturing oils" many times throughout the conversation. He basically kept repeating that I needed to use it many times and then all would be good. I would no longer smell anything.
I don't him I didn't want to risk my lungs breathing this chemical that might merely be masked hoping it is gone and repeated to him that I wanted a replacement unit.
He repeated that it is normal for their to be the manufacturing oils and they do not allow a return for smell.
I said that the unit is brand new, unused with any herbs, all other parts are still sealed in the box, please take my return.
He said that cannot take any returns once the box is opened. I said that I thought that was silly since I could always do a chargeback on the credit card, wouldn't it be easier to just allow me to return it?
He said he couldn't because their policy is that smells/taste is not deemed a manufacturing defect and that there is nothing at all wrong with my unit based on my description.
I asked him what if the smell did not go away after I used it? He said that it would go away.
I asked if he or anyone at FF that he knew of, has ever taken a FF2 whose smell has since disappeared, and then cleaned it with ISO so it is like brand new, and then took a toke from it on Med-High or Concentrate mode with the bowl empty, to see if the smell is truly gone.
He said no, neither he nor no one he knows has done that. I asked if it would still be possible for their to be a smell after I used it and cleaned it and used it without any herb again. He said yes, that I may still smell the "manufacturing oils" if smoked without and herbs.
So basically it sounds like once you buy a FF2 and break the seal on the box, it is ineligible for returns. And since they don't warranty for smell, even if I were to use it as they instructed and still smelled something after it's been used. , I didn't get any good feeling that it would be considered broken and eligible for a warranty return.
Basically, the rep was trying very hard to get me to use it stating that all would be OK thereafter.
And therein lies the rub. I have no doubt I will like the instant on/off conduction, the extremely good vapor taste I keep hearing about. And indeed I may not even notice the smell when filled with herb. But I don't want to take the chance I, which I think is the most likely, that I am merely masking it.
I am not sure what my next step will be.
These are selling briskly right now, so I might even make a little on the resale.
@mitchgo61 I think I have decided not to mail it out to anyone to further test but thanks for the offer. That does not really help me as much as I was thinking. If someone was willing to send me theirs to test I would pay for both shippings. That would be my next choice for testing. I was quite disappointed in how FF handled my call.
Mod note: post edited to remove portion breaking forum rules.
Last edited by a moderator:
We are health nuts and have zero desire to ever combust again. I only occasionally do it in social settings (ie tipsy) and always regret it the next morning.
). It's about separating speculation from fact. Personally I wanna know the details of any problems users have with any of my devices, so I can recognize issues if/when they rear their heads on my vapes. Resolution usually occurs a lot faster when you recognize a problem from someone else's experience. (And also just speaking for myself, if you read my posts in the FF1 thread, you'll see that no one here had more problems with the FF than I did. I bought two and went through at least another 8 failed units. I never failed to post about each and every one of my failed units, and I only know the FF folks specifically because I had so many dead units that they got to know me. They'd hear my voice on the phone and it was "oh no, not another wonky FF we sent to the same guy!")
