I've made it a bit easier on myself to collect the honey by just cutting of a piece of tubing and using a whip mouthpiece like this:
Afterwards you just use a screw with a stick or whatever and youve cleaned most of the buildup in your tube within a minute.
Also about the glass heater cover... Mine broke a little bit more than a week ago and I received a replacement within a week. Since I live in the Netherland and they had to ship it from CA service was really good, even got a few free screens and a stirring tool. I broke mine myself by being baked and dropping the damn thing. I think it mustve fell right on the bowl, breaking the cover.
It wasn't that hard to replace the cover, but I think the instructions could've been a bit better. There was one step in the instruction where I was really wondering what they wanted me to do, I'm talking about
Step 7:
Instructions said:
1./ Remove 4 rubber feet on bottom of base.
2./ Unscrew the 4 screws located under each rubber foot.
3./ Remove bottom base cover.
4./ Locate 2 screws only, one on either side of the circuit board (do not remove any screws that secure down the circuit boards).
Remove these 2 screws that secure the stainless steel cylinder down, and remove the cylinder (*Note: if it is tough to remove the
cylinder - wiggle the cylinder back and forth until it becomes loose and comes off - be careful not to touch the circuit board to prevent
any damage).
5./ When you have the cylinder off you will see the ceramic heater. Remove the long screw that secures the glass heater cover and
remove any broken glass particles by gently blowing canned air and/or turning it upside down and gently shake it so any glass
will fall out (*Note: when shaking the unit so any glass particles fall out - hold the ceramic heating element to prevent any damage).
6./ Once it is all cleaned out, place the new replacement glass heater cover in place and secure it with the long bottom screw/pin
(Note: make sure the holes in the cradle and glass heater cover are lined up to prevent breaking/cracking the glass). Make sure
before installing the new heater cover to put the insulation tube around the glass heater cover first.
7./ Now screw in the top 4 support screws evenly which center and support/holds the glass heater cover (*Note: do not screw in the 4
support screws too tight to prevent damage to the glass heater cover).
8./ Place the cylinder back on - line up the holes in the cylinder with the holes in the base. Position the cylinder top hole so it is
centered with the top of the glass heater cover. Secure the 2 screws that hold the cylinder in place.
9./ Place/center the base cover back on and screw in the 4 screws and place the 4 rubber feet back on.
Luckily I got an awnser from arizer pretty quickly so I looked around and finally found the cup shaped thing they talked about (it got stuck at the top of the cylinder, it took me quite a while to find actually
)
If you have one of the newer models the metal band and the 4 top support screws have been replaced with a cup shaped centering/top support - that is placed around the insulated tube on the glass heater cover - Please advise.
As to the "cardboard rectangular piece", this piece is an insulated heater support which is located underneath the ceramic heating element. You may not have to replace this piece but you will have it for back up if you dont' use it.
Please let me know if you require any further help.
This is the sheet of metal and the cardboard piece in case anyone is wondering:
So as you see, mine broke because I was baked and clumzy... I haven't had it break because of the glass/cover sticking together because you can easily get them loose by just slightly rocking it a little bit back and forth, it think it even says so in the manual. But I might be able to understand why with some people it breaks quite easily. Here's a pic of the glass heater covers bottom, the place where the metal pin goes through:
As you can see it's quite a vulnerable spot that I think cannot take a lot of force. Luckily Arizer was nice enough to send me 2 so I have a spare in case something goes wrong. I really was lucky my vape still work even though I broke it
Using the unit atm btw so I hope this post somewhat makes sense