Yeah, we're talking about the same thing...here ya go....from my email....
If you'd rather we fix it that's no problem, the cost of the repair is $25.00 plus the cost to return it to you, that costs us $22 we only charge a flat rate of $15. The total cost is $40.00. Paypal is okay if that's convenient for you, sales@arizer.com, Credit Card payment (Visa or Mastercard), or you can include an international money order along with your repair. We offer a 24 hour turn around service upon receipt of your repair.
If returning your unit please make sure it is cleaned out and put a value of $10.00 and reason for return "Defective Product Return" Please only send the Extreme unit, power adaptor and remote only - no glass. Also include a copy of this email, as this will help the repairs department a lot as well as your return address and email. (*Please note when sending your unit back NOT to ship via UPS of FEDEX - only ship via postal service (US Postal Service or Canada Post).
Please let me know what you would like to do, if you decide on fixing it yourself please forward me your address. If you'd like to send it to us our address is below:
Arizer Tech
55 Northfield Drive East
Unit 342
Waterloo, ON
N2K 3T6 - Canada
Just a reminder with the glass sticking together, never pry/twist or force the glass together or apart. If your glass sticks together never pull/twist the glass apart - gently wiggle the glass piece slightly back and forth (side to side) this motion will loosen the glass joints apart. Placing the unit in a cool room or refrigerator (after it cools down) will help loosen the glass but again use the back and forth motion to loosen pieces apart. You can refer to your owners manual under Cautions & Tips and throughout the manual for helpful tips.
Below please find some instructions on how to replace the glass heater cover.
Please follow these steps:
1./ Remove 4 rubber feet on bottom of base.
2./ Unscrew the 4 screws located under each rubber foot.
3./ Remove bottom base cover.
4./ Locate 2 screws only, one on either side of the circuit board (do not remove any screws that secure down the circuit boards).
Remove these 2 screws that secure the stainless steel cylinder down, and remove the cylinder (*Note: if it is tough to remove the
cylinder - wiggle the cylinder back and forth until it becomes loose and comes off - be careful not to touch the circuit board to prevent
any damage).
5./ When you have the cylinder off you will see the ceramic heater. Remove the long screw that secures the glass heater cover and
remove any broken glass particles by gently blowing canned air and/or turning it upside down and gently shake it so any glass
will fall out (*Note: when shaking the unit so any glass particles fall out - hold the ceramic heating element to prevent any damage).
6./ Once it is all cleaned out, place the new replacement glass heater cover in place and secure it with the long bottom screw
(Note: make sure the holes in the cradle and glass heater cover are lined up to prevent breaking/cracking the glass). Make sure
before installing the new heater cover to put the insulation tube around the glass heater cover first.
7./ Now screw in the top 4 support screws evenly which center and support/holds the glass heater cover (*Note: do not screw in the 4
support screws too tight to prevent damage to the glass heater cover).
8./ Place the cylinder back on - line up the holes in the cylinder with the holes in the base. Position the cylinder top hole so it is
centered with the top of the glass heater cover. Secure the 2 screws that hold the cylinder in place.
9./ Place/center the base cover back on and screw in the 4 screws and place the 4 rubber feet back on.
If you require any further assistance please do not hesitate to contact me.
Best Regards,
Debbie