I don't know how you can be sure?
He does, things happen, and internationally it takes some time, especially with other things going on to multitask, you can't just drop everything to solve one customer's problem sometimes... It sucks when things go wrong for everyone involved, some people have had it much worse, you see examples of everything everywhere, even the big companies...
This has come up countless times, if you search you will find the explanation why a waiting list takes even more time and would mean even more delays for other things, it takes a lot of time and energy for someone to run one, reach out to people wait for them to reply etc.
I've read all of this thread, following it over the years, there have been many cases of people with broken units and quick repairs just like there are people who have waited longer, overall more people that are satisfied without issue probably, but none of this is shocking for artisan vapes in my experience.
Anyway I let him know on discord
No ,to be kept in the loop is not much too ask after waiting 3 years AND buying it 3 months ago in aprils drop ,and spending over £500 not too much too ask ,
dont mind waiting ,had vapes 15 years its part of it , just let us know those who have spent good money in good faith ,
if i was offered what i was offered which was a quick exchange this would be fixed ,, the situation but was offered 4 quite rough looking
for Ralph p80 ,then told he was finishing some that would suit me better ,,, so i lived and waited but heard no more that was a month ago ??
and thats ok ??
id never ignore someone /anyone like that ,a customer ?
if id been like that in my business id have lasted 5 minutes
us Vapor’s and 420 users med like me or recreational like i was are too resonate,too easy going for our own good
but i was as they say ghosted ,,,
its always those who have had trouble free purchases from Ralph that seem to think its ok ,
one customers isnt first but through no fault of their own are behind new customers i agree its not right ,
they bought first so fix it and move on ,
inbetween that i had 6 failed collections to send it back ,
waiting on a new one s not stress its something to look forward too ,
us in this postion know the difference
too think iam not expecting it anytime soon but just a quick human email so iam not left hanging like a …wont say
just treated like a human and say it x amount of time ,,, we are all easy customers
but suffer from anxiety,,,,shit like this doesnt help
and no one should be defending it ….
sort your first customers first ,who have been hanging ,,waiting for longest ,,,,the new ones have just started waiting
anyway ill wait ,no choice as wouldnt mind my vape that want for 3 years ,
would be a nice pick me up after nearly popping my clogs 4 weeks ago
G
. It is what it is. I stopped stressing about it after I gave up trying to communicate with the man and decided to move forward. The Lamart brand is now dead to me.