Silver Surfer Vaporizer

[Hennessy1414]

ohh that last note on the genie...

VG's can easily get close to the same size clouds/vapor pulls as a SSV. you just gotta get that technique down with the Genie

nice pickup bro. welcome to vaporizing

 

[LordKaz420]

7th floor messed up, simple as that, as a result I've shelled out $100 extra to be able to use my vaporizer that should have come already working.

I COULD have contacted them and sent it back, but tbh, time is money and I don't trust their customer service in the slighest to get a 220V SSV out quickly (minimum I would be waiting 3 - 4 weeks) and I've been hanging out for a vaporizer for months.

I totally feel for you. Especially having to shell out another $100. Back in January when I ordered my SSV, I purchased some extra accessories with it. Unfortunately, they forgot to include the Hands-Free Adapter that I paid for. It was even checked off on the invoice somehow.

Unlike you however, I DID contact them. Multiple times over the span of a month and a half! The first time I spoke with a woman named either Jan or Jill (I didn't think to write her name down at that point) who told me she would take care of it. Two weeks go by before I call again, this time speaking with a man named Brady who told me he would "personally have it in the mail by the end of the day" (his exact words).. Another week later and I spoke with Shawn, who amazingly told me he would also personally take care of the problem, and have it in the mail by the end of the day. Another week and a half without my Hands-Free Attachment, and I sent an email to 7th floor (which to this day has never been replied to). My final phone call (another week after the email was sent) was greeted with an answering machine, where I left my name/number/description of the problem. My call was never returned.

While the SSV is a top of the line vaporizer, their customer service is absolutely atrocious. I obviously gave up hope of ever receiving my Hands-Free Attachment (It's been about 3 months now), but since the situation was never rectified, I have not recommended their vaporizers to any of my friends. A shame really, as it really is a great product.. I just wish their customer service was as good as the vape itself. Granted I only got screwed out of $15, it's still the principle behind the matter that perturbs me the most.

 

[nobilo]

Interesting about your problems with 7th floor. I have had nothing but excellent customer service from them. I ordered the gg hands free setup from them for my surfer...arrived in three days. I ordered a cheaper, slightly non-perfect custom wand from them...and they sent the wrong one, when I contacted them via phone and email...they immediately sent me photos of two different PERFECT custom wands to choose from. They essentially gave me a perfect new custom wand to replace a twenty dollar irregular one that I hadn't gotten. They have been extremely attentive to all emails I have sent them, and all phone calls during business hours were answered immediately. I have ordered from them directly three different times...all orders arrived in three business days, and when I did have an issue...they were very attentive, and sent me an item that was far more expensive than the one I had ordered...without me asking or complaining.

No offense, but considering how awesome their CS has been, how quickly they have gotten to every issue I've had...and how quickly they responded to emails and the fact that they have answered the phone every time I have called.......I'm finding these stories extremely hard to believe.

 

[lwien]

No offense, but considering how awesome their CS has been, how quickly they have gotten to every issue I've had...and how quickly they responded to emails and the fact that they have answered the phone every time I have called.......I'm finding these stories extremely hard to believe.

While I totally believe your good experience with their customer service, there have been numerous reports of BAD customer service, not only here, but at other sites as well. This wasn't always the case with 7th floor, but a fairly recent situation that they may be in the process of correcting.

Nublio, there is no reason that anyone here would lie about these situations, and I would hope that you are not implying that they are, when you make the statement that "I'm finding these stories extremely hard to believe."

 

[max]

I'm finding these stories extremely hard to believe.

You can be skeptical all you like, but there are a ton of complaints in the vape section at marijuana.com, as well as here and other sites, as lwien stated, and I myself have experienced some of the poor QC and service with my purchases. I know vtac has, as well.

In case you're not aware of the 7th Floor story, Steve started out in business with just his sister and one employee. That was the staff count in the spring of '06. As of Oct., '08, the employee count was up to 12, and they were scrambling to keep up with demand. If anything, the demand has increased since then. When you have an operation that includes two different vape models and a lot of options and accessories, and well as glass blowers, it can be hard to keep the production flow going and keep up good QC. The QC part has suffered greatly during the growing pains.

I don't know the time period you're speaking of when you talk of your good experience with their service. It could have been during the most chaotic and messy period they've had and you just had some good luck, along with the good service that Steve intends for every customer to get. He really does care about providing good service, but when you have a lot of low paid employees and a good bit of turnover, it's hard to get everyone on the same page, as far as providing and caring about good service.

It's been said before (probably in this forum), but I'll repeat it. A good product doesn't necessarily = a good company. Plenty of good products have bitten the dust due to weaknesses in the company providing them. 7th Floor has such unique and quality products that they haven't been greatly affected by QC problems to this point. But I'm sure that Steve intends to correct the problems anyway. Let's hope he can tighten up the loose ends and provide good service to every customer.

Although he's never posted, he's been a member here for over two months, so maybe he's found time to read our comments. I encourage everyone who makes a purchase from 7th Floor to report their buying experience here, good or bad. Email any comments to customercare@7thfloor.biz as well. If you're going to improve service, you need to get feedback from customers. Part of the service that forums provide is word of mouth info. It's helpful for companies as well as for those who buy the products.

 

[Beezleb]

Personally, if I need something from 7th floor, I will be going through Tolkin.

 

[nobilo]

Perhaps I just got lucky with my 7th floor customer service experiences. Like I said...they sent me a major upgrade from what I originally ordered from them several months ago, which was a nice surprise. Furthermore, I've dealt with them three different times, with good experiences each time...so I guess my experience has been unique.

Just didn't want to see them getting slammed if it was unwarranted, because my experiences had been so good. I'm finding it really interesting that my own experiences seem to be so vastly different than others on the forum. One vape company that everyone seems in love with has been nothing but a hassle for me....and another that folks seem displeased with gave me nothing but goodness. Maybe the inconsistencies have to do with the general stoniness of the industry?

 

[Chubba]

I'm finding these stories extremely hard to believe.

Don't accuse me of lying.

7th floor stuffed up. If you want me to call me out about it, I'll post the screenshot of my checkout showing I selected 220V, I'll go screenshot my email order confirmation from 7th floor stating 220V and I'll scan in the invoice I recieve with my SSV from 7th floor stating 220V with a hand written note on the invoice "thank you for the support (insert 7th floor employee) name".

I've already posted a picture of my black SSV with 120V USA plug and if you would like to see my new setup with a $100 BRICK of a transformer sitting on my desk, I'll happily obligue.

My SSV is working perfect now and I love it, I'm letting sleeping dogs lie but if people are going to call me out and say I'm making it up... I'll happily go to town on their shitty customer service.

/rage

Personally, if I need something from 7th floor, I will be going through Tolkin.

+1, I'm getting a DaBuddha soon for HF action since I love my SSV so much.

I trust Tolkien will check the power supply before sending a vape half way across the entire world.

 

[LordKaz420]

I'm finding these stories extremely hard to believe.

Don't accuse me of lying.

7th floor stuffed up. If you want me to call me out about it, I'll post the screenshot of my checkout showing I selected 220V, I'll go screenshot my email order confirmation from 7th floor stating 220V and I'll scan in the invoice I recieve with my SSV from 7th floor stating 220V with a hand written note on the invoice "thank you for the support (insert 7th floor employee) name".

I've already posted a picture of my black SSV with 120V USA plug and if you would like to see my new setup with a $100 BRICK of a transformer sitting on my desk, I'll happily obligue.

My SSV is working perfect now and I love it, I'm letting sleeping dogs lie but if people are going to call me out and say I'm making it up... I'll happily go to town on their shitty customer service.

/rage

I'm with Chubba, and I don't appreciate being called a liar either. The details of my story were 100% accurate. After the first week of trying to get my problem resolved I had started to take notes on every phone call I made (date/time, name of employee, what they said, etc etc). I still have them, in addition to my invoice, a copy of my phone bill with the length of time spent on each call, and a copy of the email that was sent to 7th Floor. I was professional and courteous when I spoke with them on the phone and in my letter, and there is simply no excuse for the way my situation was handled.

Now don't get me wrong, every single person I spoke with on the phone was extremely nice. They seemed more then willing to help, and were very personable. Unfortunately they did nothing about the problem. The fact of the matter is that 7th Floor is the one who lied to me by telling me they would have my hands free adapter "in the mail by the end of the day". (3 separate lies from 3 separate people). To me, my word is very important. If I tell somebody that I'm "personally going to take care it" then I assure you, I will be personally taking care of whatever "it" was. Sadly answering phones quickly, and being polite is only one aspect of customer service. The ability to follow through with their words is an entirely different story. Max summed it up perfectly. Having a great product doesn't mean you have a great company. Consistent customer service and quality control are just as important. Keyword is consistency. Honestly, I would have rather not had my initial phone calls answered, as I would have likely given up hope a lot quicker, instead of being jerked around for a month and a half with fictitious promises.

 

[Chubba]

All customer service bashing aside, they do make a hell of a vape

 

[Mono305]

Glad to see other people enjoying their ssv as much as I am.. u just have to love the flavro and the hits this thing gives.. I have to say the hands free attachment does come in handy when your just laying back watching tv or at a party it comes in very handy as well.. the aroma top also keeps my whole house smelling great..

 

[max]

Perhaps I just got lucky with my 7th floor customer service experiences. Like I said...they sent me a major upgrade from what I originally ordered from them several months ago, which was a nice surprise. Furthermore, I've dealt with them three different times, with good experiences each time...so I guess my experience has been unique.

They've often given great service, especially when someone's had a problem-freebies with the missing order or repair, etc. And it may be that they've now put measures into effect to minimize/eliminate problems. And maybe they're still hit and miss.

All we can do is report on the service we get-good or bad, and Steve can give his employees a pat on the back or kick in the butt, whichever is warranted.

 

[Longburn]

My experiences have also been similar to several previous posters. I 'lightly' posted about this a few months ago.

Firstly my SSV is a great piece of kit, no question I am very pleased with it. I have no cough any more and my lungs feel so much better for it. And the hits are great! 10/10

I ordered I think feb/Mar and apparently this was during a 7th Floor move, so there was a lot of disorder. After not hearing anything back I called and had similar experience where when the phone was answered the person said that they'd ensure it'd go out pronto and a week would go by, once I was told it had been sent then a subsequent call the person said it still hadnt been sent. I didn't over call (not wanting to upset anyone and risk a bad order).

I must say the people I spoke to were polite and decent but my feelings were (from my personal ordering experience) was that they were rather disorganised without good controls in place. Upon eventual receipt of my SSV I found the spare g/g wand/heater cover was not sent but instead a standard, so instead of having a spare I had one of each, not to mention I had paid the extra for g/g. Needless to say I never recieved the additional g/g that I ordered, so are stuck with reverting to standard should a breakage occur.

The delays were annoying. The 'faulty' reassurances and being told it had been sent when it hadnt and the whole feeling I had to continue to make phone calls for nearly a month to ensure the order was sent out, yes that was all annoying. But hey, it is a great unit, and with a bit of luck they will in time get it 'more right'. And I wish them all the best on that.

 

[CuttyBuddy]

Guys watup! Just bought a SSV. Like it and all. BUTTTTTTTT I have it cranked the fullest and it maxes out the color of my herb to a light brown. Sometimes I like a higher burn color. But she's on all the way and I can't seeem to get her to vape any more after the light brown stage! I thought she had the capabilities to really go hot? I mean cool and all but when i had my chinese joint I like the fact if I wanted to practically combust, I could. With my SSV unit I feel like she's maxed, am i doing something wrong?? Got it today.

 

[max]

am i doing something wrong??

Unless you're hitting it really, really hard I don't think so. At max temp the SSV should be well past hot enough to combust. Is your heating element a bright red?

 

[CuttyBuddy]

thanks for the quick response. I just bought her at 'smoke shop' on Wilcox & Hollywood. LA. She looks and seems to be in great shape. Black & Blue. Acrylic bottom. standard whip that came with it. Metal hands free tin. Knobs ok. Sticks out a bit. Let me make one thing clear. Even tho it's not darkening on full blast it has made me a believer in the carcinogens thingy because I was literally pretty zooted off a pinch and very light vapors. BUT It frustrates me that I can't get a darker brown, even if I wanted to.... wondering whats wrong cuz from what i read she can get HOT

 

[CuttyBuddy]

BTW I now own a Vapor Genie (hand carved) a digital readout chinese manufactured box vape & now a SSV. Soooooo I def don't want the SSV coming in last here

 

[Beezleb]

It may be due to the type of weed your using.

 

[Chubba]

My SSV can brown/blacken herb with ease at regular temp and on full temp should combust or possibly ignite.

I run my SSV on 1/2 power and it hits massive even when drawing fast, comes out a nice dark brown.

 

[Longburn]

On the assumption the unit is good, my guess is that you may be inhaling too quickly/strongly. I have never turned mine past the 3 o'clock point as it definitely starts to burn/brown there, most of the time I have it around 2 o'clock. My suggestion would be to try inhaling thru the whip in a slower fashion and see if that makes any difference as some people have a strong inhale naturally and then too much air whizzes past the element that then effectively cools it a little.

 

[CuttyBuddy]

Ok! I think i have solved the problem somewhat. I pulled the stem out a little more. I tried it b4 but I didn't wanna yank too hard yaknow so this time i yanked it a bit and it rose vertically a little higher. My aim was to have the stem touching the top of the glass piece. So now it seems to get hotter allowing me to 'go where i want to go' haha. Altho Chubba yours sounds like its on steroids man. So i dunno hopefully i haven't done anything wrong cuz i'm liking this unit. I just want my temp to be working. All ideas welcome.... Oh and should I get the aroma therapy oil dish thing for the top? I kinda like that idea if it's gonna replace my monthly Glade bill? thanks

 

[Chubba]

Altho Chubba yours sounds like its on steroids man.

I was surprised too.

You got to remember though, I got a 120V USA SSV running through a 65W step down transformer to 240V Aussie power supply, perhaps that's it? My SSV turns on at 6 oclock and I leave it RIGHT on 12 oclock... I get massive clean vapor clouds from this temp but at the same time if I pull slow I can scorch it... so I have 100% control.

You can see my SSV setup here, the big white brick is the transformer that I paid $100 for because 7th floor screwed up my order It's like a bloody science experiment!

 

[CuttyBuddy]

Haha no doubt u have the Purple Days!!! Dam man that's why I got the SSV. I kept trying for a PD but never available. I think I'm gonna like my SSV tho.... Aroma worth it?

 

[Chubba]

I love my PD, it's my primary vape.

The SSV though, blows my head off. I load a 0.3g whip and I'm practically paralytic by the end of the session, I often get visuals and in general I'm all kinds of messed up.

In a world where weed wasn't soo goddamn expensive, the SSV would be my best and only buddy.

 

[CuttyBuddy]

I know I'm wrecked right now to be honest. I was like wtf??? I been vaping this same stuff thru the VG..... but same color out the SSV I'm Tore!! Why is that?